Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professio... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... Ver mais
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... Ver mais
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
not really a choice
don't know what to say i just want lower energy bills and just chose this tariff because its all they had . can't believe this is the 21st century and we are being ripped off so much but thats the way thing are today
Very easy to deal with
Very easy to deal with, competitive prices with no issues
Change for more even payments
I felt I was being given good information, that it was clear and made sense, with change made easy to effect.
So easy to deal with
So easy to deal with, transparent and ethical.
Great compant to be with
Great compant to be with. Excellent customer services that listens to what the customer wants.
Always kept in the loop with ease
Always kept in the loop with ease. Feel confident with their figures and green credentials and the estimates. Octopus are really on it. Thanks.
Always fair and helpful
Everything is just so easy and…
Everything is just so easy and straightforward to use. Highly recommended!!
Good reputation
Changing Tariffs made easy
Clear, helpful and concise information on my Account details, the different tariffs and how to change them. All very straight forward and easy to understand
Changing Tariff
Previously, the option of changing tariffs and costs were on the bill. This system required me to go into my account to check them. As someone who is not very confident with websites, i was nervous that by pressing certain buttons, i would inadvertently change to the wrong tariff.
Why do i have do i have to spend hours on this process every year?
Why don't you just put me on the cheapest tariff?
Very straightforward
Very straightforward, lots of information provided at the click of a button by octopus energy themselves
No get out fee if we change our minds
Been with octopus for 8 / 9 years
Been with octopus for 8 / 9 years. The best company and so easy to deal with . Just fixed ahead of price rise. Couldn’t have been easier. Better than any energy co I’ve dealt with before. 10/10 🐙 ⭐️
Fantastic service always good and…
Fantastic service always good and reliable friendly team.
Details of costings straightforward
Details of costings straightforward. Switching tariff uncomplicated.
Very easy to switch tariffs with…
Very easy to switch tariffs with Octopus Energy.
Tarriff Choice
A very straightforward process following a clear explanation of tariffs.
Switching Tariff
Easy to switch tariff (apart from massively long Terms & Conditions to read!). I appreciate efforts by Octopus to offer most reasonable tariffs available to customers and to be flexible in arranging monthly direct debit payments.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








