Energycaregroupltd Opiniões 

All emails and phone calls were answered promptly. Fitters arrived nice and early and were polite. Pleased with work and the tidying up of the guys.

Update 22nd Jan 2021 and lifted to two stars.

Eventually EnergyCare agreed to and did return my £50. Sadly a lot of time was wasted on both sides debating the point, and legal advice was taken. I certainly wasted more than £50 worth of my time, but in the end the outcome was fair.

I did top-up my main loft to about 270 mm with £85 worth of insulation in 2 hours of work. The search continues for a solution for my smaller loft.

Original one star review Dec 2020:

I invited this company to quote to install top-up insulation in my 2 lofts of areas 45 sq m and 10 sq m respectively. I informed them in advance that there was restricted access to the extension’s smaller loft.
An estimate was provided prior to the quote visit of £900 for up to 76 sq m. I paid a deposit of £50 for the salesman to come out and look at the job. I was told that as the clearance was less than 500 mm in small loft, they could not insulate that loft. The larger loft was measured and agreed at 45 sq m.
I was then provided with a contract for £900 for the 45 sq m top up insulation job. On reflection, I declined as the large loft is easy to access and Wickes/B&Q sell 45 sq m of super top-up insulation for less than £150. I predict it will take me and my father-in-law all of two hours to install, tea break included.
Even though they stated they could not insulate the 2 lofts I asked to be quoted for, they have the temerity to refuse to refund my ‘non-refundable’ £50 deposit. Sadly, their customer service department do not seem to be very familiar with consumer protection law, and so I will take the necessary steps to recover my £50.
I was going to have this done through the Green Homes Grant, where the government cover two-thirds of the cost, but it is not to be.
Dr Lawson, Bedfordshire.
23rd Dec 2020

After an annual service we were advised our boiler was over-heating and we needed a replacement flue, price quoted £479. We went to Worcester Bosch (the make of the boiler) for a comparative quote. Their engineer visited to inform us there was NOTHING wrong with our boiler! I have been communicating with David Malia and we were offered a free boiler service next year. This was a fair offer BUT we are moving home so do not know whether we will have a boiler or not. When I mentioned this to David Malia and maybe EnergyCare could reimburse us for this years service, his response was a negative but 'my offer still stands as long as you have a gas boiler and its in the area we cover'.
We have no confidence in EnergyCare, we could easily have spent nearly £500 on work that was not needed. Very dissatisfied customers!

Great customer service, very happy with the installation. Sam from Energy Care group organised everything and was always available to answer any questions I had.

Engineer install went smoothly and was up and running very quickly, very happy with outcome and would highly recommend.

Fantastic experience from start to finish. Very quick and efficient. Engineer and electrician were friendly and informative and after they had left you wouldn't know they had been there

Really impressed with their service. No pushy salesmen just a genuine bloke offering me the best option to suit my needs. We ended up going for the Worcester Bosch combi boiler with a 10 year warranty. Best thing is I haven’t got to pay for it until another 12 months. All staff have been very helpful and I must thank Sam for the long list of questions I bombarded him with.

Please use this company if you want a professional, friendly service. Thanks again.

UPDATE ON REVIEW 21/06/19:

After posting my not so happy review of Energy Care, I received a courtesy call from Sam Bradley, to look at resolving the issues with our Salus control system.

Sam very kindly offered 3 options; 2 of which would be free of charge and maintaining the Salus system or to pay the difference in cost to have a more advanced control system installed.

Given how many issues we have had with the Salus system, we have agreed to pay the difference to have the new system in.

Sam has arranged for the removal of the Salus system and new system to be installed free of charge, we simply pay for the device.

Thank you to Sam for jumping on this straight away and providing options to resolve the issue, it really makes a difference when you feel you are being heard.

Initial Complaint:
We had a boiler installed by this company in January 2018 at a cost of over £3k.
What seemed like a reputable company is turning out NOT to be the case at all!
On installation by the engineer, we were given a cash back deal for our old boiler where they take this away to scrap, I presume, however our engineer proceeded to dump our boiler and all rubbish in my neighbours garden and overflowing skip! I had to call the company to get the engineer to come back out and remove the rubbish and take it away, as had been agreed as part of the works! Not a great impression left from this.
Fast forward to January 2018, after having months of issues with the it500 salus system installed to control my boiler, I contacted Energy Care to complain, as this system has horrendous reviews and was clearly faulty!
I spoke with David Malia, who at first seemed helpful and talked me through a process to reset the system, which I did, but the app on my phone nor the panel were working properly. Begrudgingly an engineer was arranged to call out, which was Keith, the electrician who first installed the system.
He attempted to push the blame onto us, stating this was a top notch system with great reviews, which works perfectly well...at this point I kindly showed him the thousands of bad reviews online that clearly show this system to be utter rubbish! It seems to me energy care get a bulk deal of buying these in and palm them off to unknowing customers to operate their boiler systems, instead of giving them a choice of system, which they do have!
Keith then attempted to blame our router, stating it must be blocking the router for the salus system and that’s why it’s not talking to the app or the boiler! I then logged into our router and showed him that all ports are open and the device is showing but NOT WORKING!
He finally admitted defeat and realised not only was the panel faulty but the router attached to ours! He then went out to his van to get a new one, when installed, also would not work...yet Energy care claim this system is great!
Yet another one was bought in and set up, all working...however 4 months down the line, this has now stopped working again, with a constant red light on the salus router!
I was explicitly told by Keith (Energy Care Electrician), that if I had any further issues, they would come back out and replace this with a different system, no mention of 12 month warranties.
I emailed David Malia to advise of the issues yesterday and received a response today (21st June). At first he was more than willing to help, however, as soon as he realised this is beyond help over email or phone and likely needs replacing, I was soon palmed
Off with to contact salus as energy care wont cover past 12 months for their work and it is now outside the warranty!
Despite them replacing this with a new device, which in effect should be covered under warranty, David point blank refused to help, by this point I hung up the phone...talking to a brick wall would no doubt generate more sense/understanding!
I contacted Salus who have kindly offered to send a new router, in the hopes this works, but also advised that salus give energy care a 5 year warranty on ALL their salus systems!
When I told the advisor at salus this is not what energy care are telling customers, he advised they were wrong to palm people off to them, they clearly have a 5 year warranty and are aware of this!
As energy care buy the systems from salus and hold the proof of purchase and 5 year warranty, any faults should be reported to energy care to resolve.
I called back energy care and advised them of what salus had said, to be told salus are wrong! Surely a company that sells the goods knows what warranty they offer!
I had asked for a call back from David Malia again as apparently he is the man in charge.
Needless to say, David did not call as requested, considering his position, very unprofessional to email someone rather than call them!
The email from David now palms the responsibility back to Salus again and attempts remove any responsibility by Energy Care for putting in sub-standard systems! Energy Care’s excuse now...they buy the Salus systems from the Wolseley Group, not Salus direct and they only have a one year warranty, the customer then gets a further year! Surely if Salus give a 5 year warranty with their systems, this passes down the chain of supply?! Which is exactly what I have sent back to Energy Care.
Not that I’m expecting a half decent or understanding response from David, his attitude is more “Not mine or EC’s issue so go away!”.
My advice would be to avoid this company like the plague!
After the first 12 months, this company is clearly not interested in anything you have to say about the faulty systems they install! They have your money in the bank, so what do they care!
Apparently from the several hundred Salus systems they install every year, they have very few call backs...I’d say the reviews online and the app itself say otherwise and speak volumes!
Never again will I recommend your company as I have in the past, nor use you again!

Professional service.. point of contact David Malia.. friendly, very good communication
Installer Will Robertson.. neat tidy professional installation, boiler conversion
Completed on a Friday 7,30 start, finished
The job by 4,30 so no disruptions to our life
Very reasonable price compared to other
Companies, no hidden charges, fixed quote straight forward honest service provided
From point of contact to install complete 72 hours, would highly recommend

Great Service
Will ( Heating Engineer) and Keith( Electrician) worked liked trojans and never stopped all day.
True craftsmen, respectful and very courteous.
Very impressed.

happy with the install BUT thermostat packed up after 15months most probably only used for 4 months (cold spells). Well after calling(Friday) to highlight the problem with the thermostat, ENERGYCARE GROUP admitted fitting a duff Danfoss unit and would replace it (Tuesday) so after losing a days wages plus being cold as they said they would replace it I get a email in the afternoon the day before stating it would be another week before they'd visit.

UPDATE 17/01/19
Thank you Sam from Energycare group as just had it replaced at No Charge and my house is warm again.
many thanks Sam for sorting it out.

The staff at EnergyCare are generally sensitive to customer issues and are quick to respond to problems and to fix them. Why three stars and not five? The individual engineer who installed my system and that of my mother made avoidable errors that could have been averted with a little care and attention - failing to turn on a boiler valve and I was deprived of heating. He drained the radiators directly on my mother's wooden floor causing warping the boards and creating a tripping hazard. These problems were quickly resolved by other engineers but the avoidable nature of these problems make me hesitant to recommend the company to others. Because it is an issue with one individual, perhaps they could take immediate action against him and save the company's reputation.

Quick, efficient, tidy and good finance option - electrical contractor came later than promised but all got sorted quickly.

While initially there were some problems with the installation, Energycare offered to upgrade our heating controls and a provide a free service as a gesture of goodwill. Energycare did contact us to apologise that the initial installation hadn't gone to plan after we published our initial review.

The problems we experienced were that we were left with a new boiler that was not wired in properly and not linked to any controls. While the initial absence of the electrician was due to illness, Energycare lacked the capacity to get anyone else out until the following Monday. The gas engineer helped himself to a fuse from our vacuum cleaner to temporarily wire a plug onto our boiler. We had to run the boiler using this poorly wired plug and an extension lead dangling across the garage for 3 days which went against the manufacturers installation guidance.

This was worsened by only some radiators in the house working for 3 days. This was despite the fact that we'd been told all radiators were on and working by the engineer before he left. We tried to use the freephone 24/7 number but just got a prerecorded message saying call back during office hours.

What underlined our experience was that when the heating engineer visited again due to the radiators not working (which they had before the new boiler) he was unable to rectify the problem. His only suggestion was a £600 powerflush. He departed the property with the heating system still not working. Fortunately for us we managed to fix this ourselves (a powerflush was not required). When we asked about payment, at no point did they ever enquire as to whether the problem was fixed, their only concern was obtaining payment.

The people who Energycare sent to our home did seem like nice people. We appreciated the fact that Energycare did not try to pressure us into buying a boiler through them when they came out and did the initial quote. They were also very helpful before our boiler was installed and offered a good 0% finance deal. Sam was very good and proactive in offering to put things right.

Energy care group is highly recommended for boiler installation and repair & service. SamBradley the manager very kind and friendly and informative too. His team did a great job of installing a new boiler in my home. Very competitive quote in market. Installation done and old boiler removed , a fantastic job done in less than 10 hours. Thanks a lot.

Great service great product and efficient installation overall first class

Engineer arrived in the stated time was very polite and smartly dressed, asked if there were any problems and even bled the radiators after the service was complete. Would definitely recommend Energycare for installation and servicing

Excellent service from initial quote to installation. Very professional outfit will definitely get them to service the boiler.

An excellent and trouble free installation of our new boiler. I couldn't recommend EnergyCare Group more highly. From my first point of contact with Sam in the office and subsequent visits of Dennis the surveyor and Will the installer - all polite, professional, helpful and knowledgeable - I couldn't have received better care. Will worked tirelessly until the job was completed, he was ultra clean and tidy and most considerate regarding the drilling/fitting of the new pipes. The interest free credit over two years is certainly an added bonus.