Longwell & Co. Opiniões 

76
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

nice easy to see graphics clear understanable language without ostentatous bribing or marketing tactics. love the clear down to earth real words and covered facts. good quality long-lasting product b... Ver mais

Classificada 1 em 5 estrelas

Do not buy. This is a scam. Pan sold as Titanium but is magnetic inside and out, so not even coated in Titanium. Refund process purposefully obstructive. Owners on “About” page do not exist. All photo... Ver mais

Classificada 5 em 5 estrelas

I absolutely love my frying pan. I was a little anxious about ordering, as there are a few competitors, but Longwell's pans are solid titanium, not coated. I shouldn't have worried, it's the best fryi... Ver mais

Classificada 5 em 5 estrelas

Product detail was really useful, factual not a sales pitch. Really clear product benefits without needing to scroll endlessly. Really good ‘bundle’ pricing too - as a result I’ve bought one for my... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

We started Longwell & Co. because the cookware industry has a dirty secret: most 'non-stick' pans leach chemicals into your food. We chose a different path: pure titanium, no coatings, no compromise.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

76 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(76)

76 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Do not buy

Do not buy. This is a scam. Pan sold as Titanium but is magnetic inside and out, so not even coated in Titanium. Refund process purposefully obstructive. Owners on “About” page do not exist. All photos on website including reviews are fake/AI. From what we can see employees are based in China at a manufacturing facility which explains why it took such a long time to arrive.

20 de agosto de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Still not sure...The pans took a long…

Still not sure...The pans took a long time to arrive.. so i checked the company out, feeling poss scam... chef is not real, the restaurant is fiction, the company is not registered in uk, the item comes eventually in a brown box with return address of a cargo co in feltham...that said, got the pan and it does what they said so.... awesome job on website and reviews...

14 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

nice easy to see graphics clear…

nice easy to see graphics clear understanable language without ostentatous bribing or marketing tactics. love the clear down to earth real words and covered facts. good quality long-lasting product backed up by long guarantee. all laid out clearly.

20 de agosto de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointed

Bought two pans and lid. One pan not flat and the lid does not fit at all. Hoping to resolve this issue as company has offered replacement if I pay postage of £25

19 de agosto de 2026
Opinião espontânea
logótipo da Longwell & Co.

Resposta da Longwell & Co.

Hi B,

We’re sorry to hear about the issues you experienced with your order, particularly with the pan not sitting flat and the lid not fitting correctly.

We’ve reached out to you directly so we can look into this with you. We’ve also reviewed the issue with the lid and would be happy to arrange a replacement for you.

Please check your inbox, including your spam or junk folder, and reply to our email so we can assist you with the next steps.

We appreciate your patience while we work to resolve this, and we hope we can turn your experience around.

Kind regards,
Longwell & Co. Customer Support Team

Classificada 5 em 5 estrelas

Simple and easy to follow .

Simple and easy to follow the website instructions.
Product just ordered and therefore unable yet to test or comment.
I just hope the descriptions live up to expectations !

19 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

These pans are of poor quality without any markings about manufactor or material

I ordered Titanium pans from them.
The pans took a long time to arrive. They were sent in plain roughly put together cardboard boxes.
There are no labels or name on the boxes. The pans had no labels on them to show manufactor or material content.
I tried cooking with the pan. Cooking experience was very poor and difficult to clean. I dare not use them again. The material seems inferior and I do not know what it is. They look like a cheap copy.
The pans cannot be returned as Longwell told me the return would be managed overseas and it would cost me nearly as much as I had paid for the frying pans. I did not want to risk loosing more money.
I have reported them to trading standards.
The chef they use to advertise do not seem to exist.
No information about him or his named restaurant can be found on the internet.

16 de julho de 2026
Opinião espontânea
logótipo da Longwell & Co.

Resposta da Longwell & Co.

Hi Linda,

We’re sorry to hear that your experience with the pans has left you feeling disappointed and concerned.

We understand that you’ve raised a number of concerns regarding the product, its packaging, your cooking experience, and the return process. We take this feedback seriously and would like the opportunity to address your concerns properly rather than leave them unresolved.

We’ve already reached out to you by email so that we can discuss your experience directly and review the matter with you in more detail. Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance.

We sincerely apologize for the frustration this experience has caused and hope we can work with you directly to address your concerns.

Kind regards,
Longwell & Co. Customer Support Team

Classificada 1 em 5 estrelas

Scammers

This company are scammers!!! My package went missing and showed delivered to a diff place so they said this is classed as delivered and nothing can be done and refused to give me a refund. In the end we agreed on a replacement even thou I had already told them before it got lost I didn’t want the pan and when I get it I will return it. So anyway decided to take a replacement if I canceled my klarna claim that it had been lost and showed them which I did. They send me tracking for the new pan which is fake and is my old tracking showing already delivered!!! Scammers

12 de agosto de 2026
Opinião espontânea
logótipo da Longwell & Co.

Resposta da Longwell & Co.

Hi Adriano,

We’re sorry to hear how frustrating this experience has been, particularly with the delivery issue and the confusion surrounding the replacement shipment.

We understand why the tracking information would have caused concern, and we appreciate you bringing this to our attention. We’ve recently reached out to you directly with the updated tracking information for your replacement so that we can clarify the shipment and make sure you have the correct details.

Please check your inbox, including your spam or junk folder, and reply to our email if you have any further questions. We’re committed to getting this resolved and ensuring you receive the appropriate assistance with your replacement.

We sincerely apologize for the frustration and confusion caused, and we appreciate your patience while we work through this with you.

Kind regards,
Longwell & Co. Customer Support Team

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