Enterprise Opiniões 

Inmejorable atencion. Personal, muy atenta, y muy profesional.
La furgoneta alquilada perfecta. Casi nueva. La entrega; incluso antes de la hora acordada, perfecta. La devolucion en otra ciudad, perfecta. Y la devolucion de la fianza, segun lo acordado a las 72h laborales.
Magnífico trato y disponibilidad humana. OFICINA ALiCANTE ESTACION TREN.

I strongly advise anyone considering renting from this company to think twice.

My experience has been extremely disappointing. After returning the vehicle, I was held responsible for damage that I firmly dispute. I have provided timestamped photographs, detailed timelines, and all the evidence available to demonstrate my position. In contrast, I repeatedly asked the company to provide objective evidence proving that the damage occurred while the vehicle was in my possession, but no such evidence was provided.

Instead of conducting what I believe to be a fair and transparent investigation, my claim was rejected without addressing the key points I raised or supplying the documentation I requested.

As a customer, I expected a professional review based on facts, not assumptions. Unfortunately, that was not my experience.

If you rent from this company, I strongly recommend:

* Take high-resolution photos and videos of every panel, wheel, and window before leaving the parking area.
* Repeat the same process immediately before returning the vehicle.
* Keep all timestamps, GPS records, and any other documentation.
* Never assume that your evidence will be enough unless every detail is documented.

I sincerely hope no other customer has to go through what I have experienced. Until this matter is resolved fairly and transparently, I cannot recommend this company. There are many other rental companies that value evidence, transparency, and customer trust far more than what I experienced here.

The most worst company of rental car !
I can’t say bad customer service but this word said only to companies who has at-least a customer service . I planning to hire a lawyer to sue them for damages faced after renting with them !! Becareful

La persona que me ha atendido una persona sin capacidad para el trato con clientes. Día 17 julio 26. Con la cantidad de gente deseosa de trabajar es terrible encontrarse con gente que está trabajando de mala gana. Solicité coche de alquiler en la estación de tren de Pamplona. Me pidió que no la interrumpiera cuando yo no hice nada y me corrigió de mala gana ante una apreciación. Le dije que estaba siendo muy desagradable conmigo y me dijo con toda calma que yo también. Escojan bien a sus trabajadores, por favor, señores de enterprice. Yo voy a gestionar mi coche con otra compañía.

Muy poco profesionales y la encargada una persona sin empata ni ganas de trabajar. Una lástima

Una de las peores experiencias en alquiler de coche que he tenido. He reservado un coche medio, me entregaron uno pequeño (decían que era Premium, era un VW T-Roc, de premium, nada). Resolvi aceptar porque tenía prisas para ir en vacaciones, pero bueno, fuimos apretados. El coche tenía 95.000 km. Nunca había alquilado un coche con tantos kilómetros, pero bueno, estaba cuidado, es cierto. Lo he dejado fuera de horario de oficina poniendo la llave en un busón. Espero que no haya cobros indebidos como tantos han comentado.

Muy buena la atención de los chicos ,la furgoneta muy bien impecable todo los recomiendo

Son unos estafadores. Unos ladrones sin escrúpulos. No recomiendo a nadie ni acercarse para informarse .Me cobraron la fianza de 400 euros mas 1500 euros mas para un alquiler de 500 euros. Una furgoneta que me dejo tirado en un camping y alegan que la furgoneta estaba fuera de la carretera al averiarse. Eso cuando alrededor había unas 10 furgonetas mas de la misma empresa y otras caravanas ..etc. Aun no se que avería hubo la furgoneta, nadie te informa y pasan cargos sin información alguna. Descargamos la furgoneta y no volvió a arrancar ,la llave no abría ni encendía nada....seguramente fallo electrónico. Me tuve que buscar la vida después de 24 horas y me dieron otra furgoneta a 100 km. donde la tuve que recoger por mis medios. Cargamos la furgoneta en el mismo camping y volvimos a casa sin problemas. La sorpresa fue al pasar cargo de 4000 euros a mi cuenta de los cuales 2000 me lo han cobrado adjuntando me factura. Aun queda un cargo de 2000 que no hay justificación ni factura de por medio. No contareis con ellos ,nadie contesta ni justifica nada....pasan cargos inimaginables .Voy a demnadarlos.

Beware that if you book a hire vehicle out of Hours, for a future date. Enterprise booking software does not link to local Enterprise office, where you wish to collect vehicle from.
I arrived in Oswestry to collect a certain vehicle, and was advised that it will be available in 5 hours. Taking into account, that I left my home one hour before. Granted the local office did call and left a voicemail.But could not contact me. The young lady was very helpful and apologetic, and advised they had an available vehicle in Shrewsbury, so off
I went. Cannot fault the employee's very helpful and informative, however, Enterprise perhaps should upgrade there booking software.

Decepción total, alquilo un vehículo de cierta gama y al poner símil te entregan otro muy inferior. No tenes reclamos y para cambiar por un modelo superior te cobran más del doble.

Estafa, Scammers, the employees even feel bad about what they are doing but you can tell that it comes from some corrupt greedy people at the top. DO NOT PAY IN ADVANCE... THEY ARE SCAMMERS AT THIS LOCATION! Zero Stars and I am sure what they are doing is illegal. They know it would cost more money to sue them so they will look for any reason to not only destroy your plans but also not even attempt to help. I had a valid drivers license from the USA, and Spain in which as a foreigner is not common. They refused the type of credit card I had and refused all other forms of payments. I have rented full sized pickup trucks for months at a time from Enterprise and this is the worst customer service I have received from any company ever. I have made several phone calls in English and in Spanish. This is completely unacceptable. By the way I am a customer service specialist... AI can't fix a corrupt boss at the top, this is done to intentionally keep the money and not have to even give a car.

Después de organizar la mudanza con tiempo y necesitar el vehículo solo tres horas por la mañana, me he encontrado esperando casi tres horas para ser atendido por demora con otros clientes que tampoco tenian vehiculos. cuando me toca turno me informan que aún había otras dos horas más de espera porque tiene que ir a la oficina de Alcobendas a por la furgoneta. Al final, he perdido toda la mañana, cancelo y tengo que esperar mas de 10 dias al reembolso del pago adelantado, Reserva nº 2117188575 realizada para el 29 de Junio en la oficina de Mostoles con 20 dias de antelacion.

AVOID!!! Hired car from Valencia Airport for stay in Spain. Very poor service, used decoy to make me take additional insurance cover (with damages not listed and listed damages not existing on the car) and then gave me a car with 1/8 fuel showing full tank in contract. When challenged upon returning back to airport (within the hour), simply cancelled the booking with money paid , valid incorrect contract and additional insurance. Very rude and abrupt when challenged !!!

Intente alquilar una furgoneta específica en Toledo, una vez alli me dijeron que no estaría hasta dentro de dos horas... me dieron una más pequeña que me saco del apuro pero no me sirvió... me dijeron que me harían un descuento por la furgoneta más pequeña y por el agravio. Y después de casi dos meses reclamando nadie me devuelve el dinero de esa oferta.

I was on holiday in Barcelona and the night before, we thought about doing a road trip the next day. So I booked and prepaid a car through Booking.com with ENTERPRISE for the next morning.
When I got there, they told me I needed a physical credit card — even though I had mine in digital form in my phone's wallet, like pretty much everyone does these days. They refused to give me the car in the end (their right, fine).
The woman at the counter told me I'd see the refund in my account in 1-2 days (obviously she just wanted to get rid of me). Guess what — the refund never came. No car, no money. "You should have read the booking terms," they said.
So that's it. I'm out the cash and got nothing for it.
Posting this so it doesn't happen to you in the middle of your own carefree holiday and you get robbed the same way. BE CAREFULL!

I am struggling to give this big international company a 1 star as they dont deserve any. I hired a van to go to the Canary Island and back to Spain, at the time of the booking i was told to attend the local office 3 days before i pick up the vehicle to complete the necessary paperwork. On my arrival i was told i cannot take the vehicle to the Canary Island (1750euros Ferry cost plus 300euros accommodation in the canary island), i was offered a refund and compensation, this was on the 4th June 2026. The strangest thing is that ALL my emails including the booking references have been deletad from my email, i didn't even know that this was passable, i have been trying to call the office number for 2 weeks but it seems they have blocked my number
These people are thives, shame on them, a worldwide international hire company scamming people like this, i just hope my car card company can help

Sehr schlechte Erfahrung bei Enterprise Mallorca
Die gebuchte Fahrzeugkategorie war bei der Abholung nicht verfügbar. Uns wurde ein anderes Fahrzeug angeboten, verbunden mit zusätzlichem Druck, eine weitere Versicherung abzuschließen.

Am Schalter gab es bei mehreren Kunden Probleme mit dem Zahlungssystem. Onlinebanking, PayPal und andere Zahlungsmethoden wurden nicht akzeptiert. Der Umgangston einzelner Mitarbeitender war aus meiner Sicht respektlos; ich habe erlebt, dass sich auf Spanisch über Kunden mit Sprachproblemen lustig gemacht wurde.

Am schlimmsten war die Rückgabe: Meine Geldbörse blieb wenige Minuten nach der Fahrzeugrückgabe im Wagen im Enterprise-Rückgabebereich liegen. Ich meldete dies sofort telefonisch, Enterprise bestätigte den Fund. Als die Geldbörse zurückgegeben wurde, waren nur noch Ausweis und Führerschein darin; Kreditkarten, Bargeld und weitere Inhalte fehlten.

Bis heute habe ich keine nachvollziehbare Erklärung oder zufriedenstellende Rückmeldung erhalten. Aufgrund dieser Erfahrung kann ich diese Station nicht empfehlen.

DO NOT BOOK! DO NOT BOOK! SCAM!
Under no circumstances should you book with Enterprise!!
I went to pick up my prepaid rental car on June 16, 2026, but they refused to hand it over because they claimed that the credit card I had used to pay for the car weeks earlier—and which I was now required to present for security reasons—was supposedly from Turkey! I am an Austrian citizen and have an Austrian Mastercard (Miles & More Austrian issued by Sparkasse)!
All of my arguments were ignored, including the fact that:
• this credit card is an Austrian Mastercard (Miles & More Austrian issued by Sparkasse);
• I had already paid for the car with this very card;
• I am an Austrian citizen;
• there was no reason whatsoever why I should have a Turkish card; and
• their system must obviously have contained an error.
These points were completely disregarded, and during our conversation, the unfriendly and extremely authoritarian employee simply cancelled my reservation. When I asked to speak to his supervisor, he told me that he was the supervisor himself.
To this day, I have neither received an email nor my money back, and I am now taking legal action against the company.
So please, DO NOT BOOK WITH ENTERPRISE! Just go to SIXT instead. Everything there was as perfect as always, everyone was friendly, and unlike at Enterprise, you are not treated like dirt.
There are already so many negative reviews here, yet nothing changes. That employee should be dismissed— a company like Enterprise should not employ people like him.
SO DO NOT BOOK WITH ENTERPRISE—GO TO SIXT INSTEAD! I was able to get a car there immediately.

Huid de esta empresa.
En la sucursal de Castellón no te hacen ni caso cuando vas a reclamar un dinero que te han cobrado " por la cara"por un daño INEXISTENTE.
Te dicen que si, que tienes razón ( porque hay fotos y cámaras que lo pueden confirmar) pero que lo gestiones tú con el departamento de cobros. Mandas mails y no responden, llamas y ni caso.
Vas a la oficina y dicen que no es cosa de ellos, y de quién es, señores?????
Pues me dicen que de la gerente que había antes jajajajjajajaa y?? Me tengo que hacer cargo yo??? Lo han cobrado en nombre de SU empresa.
Un desastre. Estamos indefensos y lo que hay que hacer es meterles denuncias a saco. Y pedir daños y perjuicios y que se rasquen el bolsillo. Y por supuesto el mal nombre que crean.
No es que sean ineptos, no, es que son ladrones.

They are a complete scam. When we rented the car, they misled us and made us sign for two insurances because they claimed everything was included. Then, we got a flat tire on the road, and a truck came to fix it. However, they couldn’t fix it, so they dropped us off at a gas station. Despite a few calls, they claimed they couldn’t do anything and suggested we stay at the nearest town with our own money, which we hadn’t planned or had a budget for. So, we called an Uber and paid 100€ as well. To make matters worse, they charged us twice. When I asked about it, they said it was pending and would clear up. Guess what? It didn’t. I contacted them a few times, and on all of them, they responded, “We have explained this to you on several occasions that we have no control over this. Please call your bank.” I called the bank, and they were also confused because both transactions had been posted in our bank account. Sending enterprise screenshots of the charges didn’t help either. I had already mentioned this in an email and will reiterate it here. If I don’t receive a refund, I will escalate this matter and go to court if necessary. It will be a pleasure to drain all of your money for the stress you caused us. Respectfully,FU, Enterprise.