The van reserved wouldn’t unlock. Enterprise reimbursed a taxi to the replacement and discounted 10£ but our trip took over 1.5h extra, which left us very unhappy.
A empresa respondeu
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Leia as opiniões dos outros
Everything was so easy, hassle free, no up front deposits etc, 24 hour pick up drop off at local spots, 24 hour service just a call away, exceptional scheme
A empresa respondeu
The company messed up, and instead of putting things right, defending its undefendable position. They overcharged me and can't explain why. They don't provide notice of when & how much they will charg... Ver mais
A empresa respondeu
It’s pretty easy to use. The app works well and there is a fuel card so I don’t need to use my own money to fuel up. The cars are generally clean inside. Sometimes the cars need a service and the one... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want...
Informações de contacto
3,0
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Enterprise Car Club (UK)
Thank you for your positive review! We hope to see you again soon. -Kim
Good end to end service
Good end to end service and booking system. Good clean vehicles. Thanks to all
28 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for the fantastic feedback, Mark! We're thrilled to hear you enjoyed our service and found our booking system easy to use. Our team works hard to maintain our vehicles, so your appreciation means a lot. Looking forward to serving you again! -Kim
large capacity vehicle
A brand new car with a large capacity boot, perfect for the delivery I needed to make.
25 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for the fantastic feedback, M Winch! We're thrilled to hear you found the perfect car for your delivery. Enjoy your next adventure with us! -Nellie
cuastomer service
17 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thank you for your positive review! We hope to see you again soon. -Kim
False accusations
The booking and hiring process was great and smooth. However, after hire, we were falsely accused of breaching their code of conduct. Explained and provided evidence as to why the accusations are false. No apologies were given, warning was not expunged, and customer service agent ghosted us (email, initial of operations support: KK ). I posted to Reddit to find out that this is in fact a common occurrence with Enterprise Car Club. If you want to hire a car with them, please be prepared to take as many evidence before, during, after, and be prepared to fight for your case, and do not expect an apology.
16 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Hi Buena, I can understand your frustration and would like to assist to help you get this addressed. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim
Great service!
17 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thank you for the fantastic feedback, Nez! We're thrilled to hear you had a great experience with our service. -Kim
First time using Enterprise Car Club!
First time using Enterprise Car Club!
All good so far.
15 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for sharing your experience, Stephen! We're glad to hear your first time with us went well. If you have any feedback or suggestions, we're all ears! Enjoy your rides ahead! -Kim
Still a great service after 21 years
I've been with this car club for 21 years and only use it for van hire now I've moved to the suburbs - except for one emergency trip while on holiday in London. Overall, I highly recomend this service. It has easy to use booking and car-entry systems and responsive helpful staff. The reason for not giving 5 star this time, is that on my most recent van hire, I found the damage checking process a bit of a palavar and I think the booking system should make it easier to identify vans as a category from the list of vehicles. I've fed this back to them.
11 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Many thanks for your comments, Marcus. If there is anything I can do to help, please email helpdeskstaff@enterprisecarclub.co.uk with your full name, membership number and the details above. Thank you. -Kim
Enterprise car club works
Great way to manage short routine car hire or occasional longer trips over a weekend. No more maintenance bills or security issue, simple affordable and efficient
11 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for your fantastic feedback, Douglas! We're thrilled to hear that our service makes your car hire experience simple and efficient. Your satisfaction is our priority, and we’re glad you find value in what we offer. Safe travels on your next adventure! -Kim
They came 4 months after with any ‘a…
They came 4 months after with sby ‘a else fine and demanded and harassing me to pay for the fine it wasn’t mine
This company used my data illegally even though I am no longer a member and they were obliged to delete my data they still used illegally my data and send me other people fines after 4 months . Stay away from this company . This company is breaching people rights and breached the law .
I am not customer of this company . Are they going to be held accountable for this ? I’ve reported them to Ico for data protection violation and will report to trading standards don’t use enterprise is an unprofessional company who breached privacy laws and people gdpr rights .
16 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Hi Dan, Thank you for your review. I can understand your frustration and would like to assist to help you get this reviewed. We have found your details on our systems, and a member of the Leadership Team will give you a call shortly, Thank you. -Kim
Friendly and conventient service
13 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thank you for your positive review! We hope to see you again soon. -Kim
I had a great experience using the Enterprise Car Club app
I had a great experience using Enterprise Car Club. The app is easy to use, Communication was good. The vehicle was perfect for my needs. The fact that I was able to extend my time and usage of the vehicle was invaluable and added great flexibility to my journey which was extended by 2 hours due to traffic delays. I will certainly use Enterprise again.
9 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for your fantastic feedback, Benjamin! We're thrilled to hear you had a great experience and found the app easy to use. Flexibility is key, and we're glad it made your journey smoother. We look forward to serving you again soon! -Kim
I don't want to leave a bad review but........
I don't want to leave a bad review, as the service itself was excellent. The car I collected was a disaster, and I would check before renting whether it has been serviced and checked for safety.
12 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Hi David, I can understand your disappointment and would like to assist to help you get this addressed. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim
Very helpful
10 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for the great feedback, Richard! We’re thrilled to hear you found our service helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. -Kim
The app has very limited functionality…
The app has very limited functionality and is not user friendly. The app didn’t correctly start my trip so the car wouldn’t start - I had to call the emergency number to have it corrected.
You have to report all damage by sending photos by email, but there’s nowhere that shows you any existing or known damage - so I assume you have to send photos of every bit of damage you find, which in a car club car tends to be quite a lot.
Overall, I’ve only used enterprise car club as they have a car conveniently located for where I live. If an alternative becomes available I will switch.
Once I got moving, the car was fine and the trip was in line with expectations.
5 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Hi Customer, I can understand your frustration and would like to assist to help you get this sorted. We have found your details on our systems, and a member of the team will give you a call shortly, Thank you. -Kim
Resposta da Enterprise Car Club (UK)
Thank you for your positive review! We hope to see you again soon. -Kim
Easy to book and easy process to begin…
Easy to book and easy process to begin the journey etc. thank you
5 de abril de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thank you for your fantastic review, Ms. Lockwood! We're thrilled to hear that you found the booking process easy and enjoyable. Your feedback motivates us to keep delivering great experiences. Safe travels on your journey! Many thanks, -Nellie
Resposta da Enterprise Car Club (UK)
Thank you, Roman! We're thrilled to hear you consistently have an excellent experience with us. Your satisfaction is our priority, and we look forward to serving you again soon! -Nellie
Great overall
31 de março de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for the positive feedback, Tariq! We're glad to hear you had a great experience. Your support means a lot to us, and we're always here to help make your next visit just as enjoyable! -Nellie
Great team just let down a few times…
Great team just let down a few times ive used them. Wrong car first time then didn't fulfil resolution promise.
28 de março de 2026
Opinião espontânea
Resposta da Enterprise Car Club (UK)
Thanks for your feedback, Suhale. We're glad to hear you enjoyed the team's service but are sorry to learn about the issues you faced. We’re committed to improving our processes and appreciate your insights. Your experience helps us serve you better in the future. Please email helpdeskstaff@enterprisecarclub.co.uk with your full name, membership number, contact details and the information above. Thank You. -Nellie
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