Enterprise Car Club (UK) Opiniões 

Refused to let me sign up. As I have a New Zealand drivers license, they asked me to present it at a physical store. They did not warn me I only had one day to do so, and when I wasn't able to, they refused over email to let me sign up, saying I had "failed" my identity check.

Completely shit customer service and experience.

Lovely near new car, very clean and plenty of fuel, and only a ten minute walk for myself..

Enterprise Cr Club have just charged us 400 pounds for damage to the car which absolutely did NOT happen when we hired the car. It relates to a slashed tyre which must have been slashed when the car was parked after we hired it.
They are trying to get me to pay me for their running costs.
If you ever use this company, make sure you take a full and detailed video of every inch of the car, inside and outside, before starting your journey.
Otherwise without proof they can charge you for anything.

Clean van, easy to use. Simple unlock / drive / lock. Clear instructions on refuelling. Good app.

The company messed up, and instead of putting things right, defending its undefendable position. They overcharged me and can't explain why. They don't provide notice of when & how much they will charge. They then leave telephone agents to take the brunt and are happy when the customer is left out of pocket and unhappy.

Booked a car until 23:00 on a Sunday. At collection, the reservation showed only until 21:00. The app's only option was auto-extend, which I used twice to 22:30 before the app crashed. I returned the car at 23:00, the time I'd originally booked, and was charged £30 for the extra 30 minutes, nearly double my full-day fee. Customer service said I should have phoned in advance. When the booking is wrong and the app is crashing, calling a helpline shouldn't be the customer's fallback. A booking error on their side became a penalty on mine.

Everything was so easy, hassle free, no up front deposits etc, 24 hour pick up drop off at local spots, 24 hour service just a call away, exceptional scheme

Easy to use booking system.
Car was clean and presentable inside and out.

The cars are clean and new and are very good value. Easy to find locations.

All fine, it went as i would have expected. Make sure you have your blue tooth on on your phone and arrive a good 5 mins before you book time, would be my advise

⭐ 1 star

I would strongly advise people to think twice before signing up with Enterprise Car Club.

My experience with this company has been extremely disappointing. I cancelled my membership within the 14-day cooling-off period, yet Enterprise is refusing to refund a £10 application fee. I have repeatedly asked them to show me exactly where, before I paid, it was clearly explained that this fee would be non-refundable even if I cancelled within the cooling-off period.

Rather than simply addressing the issue and providing clear evidence of the terms I agreed to, I have had to repeatedly chase for answers and still have not received a satisfactory resolution.

Unfortunately, this is not an isolated experience. I previously had an issue relating to my partner’s membership and left a review about it. Enterprise responded publicly saying they would contact me to resolve the matter. They did contact me, but the issue was never properly resolved and I ultimately had to escalate it through my credit card company.

Two separate experiences, both involving poor communication, frustration and having to take matters further than should have been necessary.

For a company of Enterprise’s size and reputation, I find this level of customer service completely unacceptable. Enterprise seriously needs to review how its customer service team handles complaints, disputes and customer concerns.

Customers should not have to repeatedly chase a company, escalate matters externally and fight to get clear answers about charges and refunds.

I would strongly recommend being extremely careful when signing up, reading every fee and cancellation term thoroughly, and keeping records of all correspondence.

Very disappointing and, in my experience, not the standard of customer service you would expect from Enterprise.

It was easy from booking through to completion. The vehicle was spot on for my needs and my move was executed to schedule.

Really straight forward, flexible, informative and the car was great.

Great customer care and communications. Good service to blue light services.

Application declined with no explanation. I've rented cars in the past with almost every single company (Europcar, Sixt, Hertz, Avis). Never had any issue. Enterprise just declined my application with absolutely no reason.
Terrible service. Please avoid wasting your time.

Easy to use, the car was in great condition.

Avoid Enterprise Car Club if you want to be taken seriously when disputing a charge.

A tyre gouge was reported on a vehicle I'd hired for one hour. I raised a formal, written dispute on 29 August, asking them to hold the charge pending resolution and providing reasonable questions about the evidence. It was never answered.

On 4 September, £400 was taken from my card anyway, without a single point in my dispute being addressed.

I was later told by their helpdesk (7 September) that someone would contact me within 3 working days. Nobody did. I'm still chasing, weeks later.

Whatever the outcome of the underlying claim, taking payment mid-dispute and then repeatedly missing their own stated response times is not how a company should handle a customer complaint.

I used Enterprise Car Club twice, both times I was accused of damaging the vehicle. There practice appears to be message backwards until they find a driver that didn't take a clear picture (my case) and then charge them. The second time I was luckily more aware, so had recorded a video of the whole car.

The company seems heavily focused on charging for any bit of minor damage and will just go back through drivers until they can find one to charge.

Avoid!

Good app, great cars and fair pricing

I cannot tell you enough how much to avoid this company. Yes the prices for membership and rental are reasonable, but in the past five times I have hired a vehicle, I have been accused of and charged for damaging it no less than THREE times, none of which I did. They do not listen to what you have to say or have the decency to acknowledge your questions or address your points, and send you arrogant template responses telling you that they are taking hundreds/thousands of pounds from your payment method on file, and continue to do so.
I have reported to the BVRLA and will be doing so again after my recent experience. Their practises are nothing short of criminal, and trust me it is not worth the stress it causes! Never experienced such a lack of customer service.