Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure comple... Ver mais
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website soft... Ver mais
A empresa respondeu
This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sur... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Informações de contacto
2767 Brighton Rd., L6H 6J4, Oakville, Canadá
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,1
Bom
6 mil opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. Plenty of product options and ease of preparing the orders online. No hassle and prompt responses from friendly staff. Orders were ready in good time. Will buy again.
15 de novembro de 2024
At Entripy the staff are fantastic
I dealt with many people on the phone and online through email. They have amazing staff that were able to help a new user to this company. From an idea to a finished product, the support staff talked me through the process and we ended up getting our 60 shirts in time for our AGM. Thank you!!
15 de novembro de 2024
Custom logo apparel order
Excellent customer service. Quick turnaround for completion of order.
11 de novembro de 2024
Nice sweat shirts!
8 de novembro de 2024
Very impressed. Thank you!
Custom t-shirt order was super-easy to place, confirm, and then shipped super fast! Didn’t think I’d be able to hit my target date, but got it with 2 days to spare. Quality was also excellent. Thanks so much!
8 de novembro de 2024
Many orders
Have ordered before and everything is top noitch. well deserved 5 star
10 de outubro de 2024
Great experience and really appreciated…
Great experience and really appreciated the customer service!
6 de novembro de 2024
I recently purchased some long sleeve…
I recently purchased some long sleeve shirts. There were two items missing and the problem was resolved immediately. Very good service and quick to respond.
7 de novembro de 2024
Excellent product and good service
29 de outubro de 2024
Great embroidered hats for White Lake…
Great embroidered hats for White Lake Marina!
28 de outubro de 2024
Fantastic Quality and Service
Our company uses Entripy for all our swag (which includes journals, hats, t-shirts, long sleeves, tuques, and more) and they've consistently delivered high quality merchandise in a prompt manner to exact specs.
In dealing with an issue their service team brought immediate resolution that ensured we would return again.
Highly recommend.
28 de outubro de 2024
So simple to use
So simple to use. Upload the artwork, pick the shirt, the colour, the size(s) and quantity. Review before committing and you will have your order about a week later when it arrives by courier. A rather seamless operation.
30 de outubro de 2024
Excellent experience
Great, friendly customer service when I called
Quick turn around
Excellent packaging for shipment
Everybody loved their hoodies
Excellent quality, stitching straight
They should last for many years to come!
29 de outubro de 2024
Customers can't be passed around
Customers can't be passed around from rep to rep. We had a terrible customer service experience recently because of this practice. I easily wasted 3 full working days trying to communicate with different reps each time and some were beyond unhelpful. Abysmal.
28 de outubro de 2024
Resposta da Entripy Custom Clothing
We appreciate you taking the time to share your feedback with us. We truly apologize for any inconvenience you encountered during the ordering process. Our goal is always to provide a seamless experience for our customers, and we're sorry to hear that we didn't meet your expectations. Rest assured, we are currently reviewing our procedures to address the concerns you've raised and enhance our service moving forward. Thank you for bringing this matter to our attention.
Great customer service
Great customer service! It was my first time making a bulk order and they really guided me through the process and helped when I made a big mistake!
22 de outubro de 2024
Customer support was excellent
Customer support was excellent, kept me up-to-date throughout the entire process.
23 de outubro de 2024
Great communication every step of the…
Great communication every step of the way for my order! Their quality check is amazing! Really happy with the product!
21 de outubro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.