Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... Ver mais
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Leia as opiniões dos outros
If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure comple... Ver mais
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website soft... Ver mais
A empresa respondeu
This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sur... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Informações de contacto
2767 Brighton Rd., L6H 6J4, Oakville, Canadá
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,1
Bom
6 mil opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incredible Team!!
The Entripy team is always so professional, helpful, and incredible to work with! We have always had such a great experience working with Entripy!
4 de março de 2025
Resposta da Entripy Custom Clothing
Hi Tessa,
Thank you so much for the amazing review! We're truly grateful for your kind words and continued support.
It means a lot to know that working with our team has consistently been a positive experience. Helping great customers like you is what drives us—and we’re always here when you need us next!
Thanks again for choosing Entripy—it’s a pleasure to be part of your journey.
Good Quality Shirts
We have been customed ordering our organizations' t-shirts and golf-shirts from Entripy for many years. Good quality, excellent choice of colours, with excellent services and reasonable prices.
6 de março de 2025
Resposta da Entripy Custom Clothing
Hi Christine,
Thank you for the wonderful review and for your continued trust over the years!
We’re so glad to hear you’ve been happy with the quality, colour selection, service, and pricing—it’s exactly what we aim to deliver with every order. Long-time customers like you mean the world to us, and we’re proud to support your organization.
Thanks again for choosing Entripy!
Resposta da Entripy Custom Clothing
Hi Bethany,
Thanks for taking the time to provide us with a review! We love hearing that the shirts hit the mark and that our customer service team was right there when you needed them.
Delivering well-made products with responsive, friendly support is what we’re all about—and it’s great to know that came through in your experience.
Can’t wait to help with your next project!
Did not meet the promised shipping…
Did not meet the promised shipping date. Order was delayed with zero compensation.
4 de março de 2025
Resposta da Entripy Custom Clothing
Hi James,
We appreciate you taking the time to leave a review. We're truly sorry that your order wasn't shipped on time. We know how important it is to not only receive your order promptly, but to also have effective communication regarding delays. We sincerely apologize for any inconvenience caused. A member of our resolutions team will be reaching out shortly to ensure your concerns are fully addressed.
Horrible customer service
Horrible customer service. Long time customer with 5 figures in orders. Terrible customer service
4 de março de 2025
Resposta da Entripy Custom Clothing
We’re sorry to hear you were unhappy with your experience. As a long-time customer, we truly appreciate your business. Your order was placed for youth-sized apparel, and we produced it as submitted. Since all custom orders are made to order, we weren’t able to offer a replacement. We have already reached out and offered a discounted reorder as a resolution, but we understand your frustration.
Great customer service
Great customer service - helpful and friendly. Great product and production. We will use them again!
3 de março de 2025
Great!
Highly recommended, easy to use website, quick turnaround with draft proofs to review, great selection. Will use again.
28 de fevereiro de 2025
Order was not completed on timely…
Order was not completed on timely manner. It was delayed by a week.
24 de fevereiro de 2025
Resposta da Entripy Custom Clothing
Hi Bhavin,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order. We understand how important it is to receive your items on time, and we're sorry for any inconvenience caused. Someone from our resolutions team will be contacting you shortly to address your concerns. We appreciate your patience and understanding.
Sizes not clearly marked on label
The shirts I ordered are not marked Men or Ladies on the label so there was confusion and mistakes when we were handing them out. Otherwise, they are soft and comfortable.
21 de fevereiro de 2025
Easy Goodness
Easy to order. On time delivery. Good quality. Not a usa company.
18 de fevereiro de 2025
Great products and customer service!
The product turned out great, we were very happy with the quality. There were some hiccups in terms of timing, but when I contacted customer service to let them know I needed the order ASAP they managed to get it to me in time.
11 de fevereiro de 2025
Perfect delivery
The regular production updates kept me wall-informed, and I was thrilled by the rapid turnaround on the revised proofs after my charges. Plus, receiving my delivery exactly on time was an added bonus
10 de fevereiro de 2025
Opinião espontânea
Very fast and great customer service!
31 de janeiro de 2025
Unmatched service and quality
The service is outstanding and the products are top-notch. For all my team apparel and promotional needs, I wouldn't consider going anywhere else.
26 de outubro de 2024
Opinião espontânea
A good company but pricing could be…
A good company but pricing could be better for educational institutions especially with the volume that was purchased.
Also, delivery was delayed due to moving between buildings (from their old operation to new building operations).
Also, the delivery company was terrible as they loaded everything onto the dolly and let things fall and boxes get damaged instead of multiple trips to the Main Office Reception.
31 de janeiro de 2025
Our order was delayed and the company…
Our order was delayed and the company didn’t reach out to explain what was happening. My players were disappointed to not have their clothing in time for their first competition.
28 de janeiro de 2025
Amazing!
Easy to use online tools with quick turnaround and expertly done printing!
22 de janeiro de 2025
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