epic.com.cy Opiniões 87

My God what a scammy company! If you have any choice, AVOID AT ALL COSTS! Stealing money, lying, spamming you with calls and mails. Customer service is just a joke. Representatives doesn't speak proper english, blatantly lying in your face, using the explanations, why they stole the money that completely do not correspond with the technical facts and data. Shame that in Europe in 21st century such companies still keep providing the so-called service.

★★★★★
Amazing service – turned a disaster into relief

I visited the Epic store in Pafos Mall after losing both of my phones. As a doctor who was also on call that day, I honestly thought it was a disastrous situation. But the store director, Ms. Kalaitsidou, was absolutely incredible. She truly knows her job, stayed calm, and helped me solve the problem step by step. Thanks to her professionalism and genuine care, what seemed impossible turned into a huge relief. Highly recommend this store – outstanding support!
Sincerely Silvia

We have told them many times that we have another company for WiFi and phone, and they still ring our bell at 3 pm to make go with them !! Like how many times we have to tell them that we don’t want??!! Also their speed of WiFi is very slow (because we tried it)

The most thieving company along side eac in cyprus. Trash customer service. hidden fees, and overall over exaggerated company, has to be closed for its trash services.

Live chat is horrible with direct short answers that gives no explaination. Internet sucks as well. Got with Cyta or another provider if you can.

Μετά από χρόνια συνεργασίας, αποφάσισα να μεταφερθώ σε άλλο πάροχο. Μόλις η Epic ενημερώθηκε για τη μεταφορά, αποφάσισε αυθαίρετα να μου διακόψει την πρόσβαση στο internet 15 ημέρες νωρίτερα από την προγραμματισμένη ημερομηνία αποδέσμευσης, αφήνοντάς με χωρίς υπηρεσίες για τις οποίες έχω πληρώσει.Είναι προφανές ότι πρόκειται για μια εκδικητική κίνηση επειδή έχασαν έναν πελάτη, κάτι που δείχνει μηδενικό επαγγελματισμό και σεβασμό. Σαν να μην έφτανε αυτό, μου ζητούν τώρα και οφειλές από το παρελθόν τις οποίες έχω ήδη εξοφλήσει, ενώ στο κατάστημα κανείς δεν μπορεί να δώσει μια σαφή απάντηση ή να βοηθήσει.Μείνετε μακριά αν θέλετε έναν πάροχο που σέβεται το συμβόλαιο και τον πελάτη του μέχρι την τελευταία μέρα. Συγκεκριμένα στο epic mymall το προσωπικό πολύ αγενές!

Avoid at all costs, just go to Cyta straight away even if it's more expensive.

I bought a tourist sim for 2 Euro and had to register with my ID. I then topped it up and bought a plan online for 10 Euro - which never worked. I spoke with chat bot who lacked empathy and told me I’d only topped up and subsequently I was charged 1 euro per MB for data. I tried to complain through the 136 line but it said my number (the number belonging to epic) was not in operation. Really poor all round - avoid - just theft. Update - I phoned through another number and was told I couldn’t have a refund or the package I had paid for as it was my fault for picking the wrong one airtime not pack. None of this is clearly labelled. Poor service all round and no empathy. I also discovered to my horror the chat bot was an actual person!

every day was worse

Most bad company ever .. I m in business trip in eur and internet working call can't make and can t receive .. I v called them 2 times and can t help . Lost a lot because of them fricking bad service .. never ever again with them

Kατοχος Κυπριακού mobile e-sim (ενναλαξ με το Ελληνική sim) που βρισκομαι στην Ελλαδα για το Πασχα και έτυχε να αλλαξω σε καινούργιο κινητο αλλα χρειαζεται αναγκαστικά το qr code εγκαταστασης ΑΛΛΑ να μην θέλουν να στο στελνουν. Τους ζήτησα ευγενικά να το στειλουν στο email εγγραφής αμα είναι θέμα επαλήθευσης του αιτούντος αλλά δεν τους ενδιαφέρει .. 'αυτές ειναι οι διαδικασίες' μου λένε .. ετσι απλά για να σου κάνουν την ζωή δύσκολη .. "μονο με φυσική παρουσια μου σε καταστημα της EPIC στην Κυπρο!' σου λένε .. 'μα δεν είμαι Κυπρο' τους λές .. 'πως θα γίνει αυτό? 'είμαι εξωτερικό χωρίς νούμερο και με προβλήματα σε όλες τις εφαρμογές που έχουν σαν τηλ επαφής το Κυπριακό νούμερο & δεν μπορεί να γινει επαλήθευση' .. σε φερνουν σε τόσο δύσκολη θέση με τις διαδιακασίες τους και το κακό είναι ότι δεν ενδιαφερονται να σου βρούν λύση ... ειλικρινά και χωρίς υπερβολή, το CUSTOMER SERVICE στα ΧΕΙΡΟΤΕΡΑ του!

One of the worst internet providers available. I have fiber with them and I constantly time out or have packet loss over my games. I know others with similar problems. Overall would avoid at all costs, and will definitely change provider.

Αν μπορούσα να βάλω -10 θα έβαζα η χειρότερη εταιρεία που έχω συναντήσει κανείς δεν γνωρίζει την δουλειά του κανείς δεν εξυπηρετεί και δεν αναγνωρίζει κανείς ευθύνη για δικά τους λάθη ΑΠΑΡΑΔΕΤΟΙ !!!

The employee at the Paralimni store was extremely rude and dismissive, speaking to me this way in front of other customers.

After being told by customer support (136) that my iPhone was repaired and ready for pickup, I drove 42 km to the store, only to be told it wasn’t there.

No apology was offered—instead, I was blamed, ignored, and left embarrassed while the employee served others. Completely unacceptable customer service.

Avoid at all costs, just go to Cyta straight away even if it's more expensive. The mobile speed is not limited. Customer service is shocking, signed up for the broadband, waited for half a year after I signed a contract and still didn't get anything when I visited them in person they said to call the customer services when called they said my contract doesn't exist. Moved to Cyta and got billed for the whole month, make sure you leave at the end of the month even if your contract would expire at the beginning of the month. Came to the store for the last time to check that it is as actually the last bill waited in a queue for half an hour only to get 2 Cypriots jump the queue who came after me and their customer service actually served them first!!! Good job I left and will never look back. Cyta by the way installed the broadband the next working day!!!!! And I mean fiber with the new fiber optics cable to the house and WiFi 7 router for free!

!!!THE WORST EXPERIENCE EVER!!!!
I signed my contract on December and agreed to have it connected at January 14th. They came at January 14th and could not connect it because they had bad planning and they saw the house next to me. I said ok, we are humans, we make mistakes but i kindly asked them not to delay too much since i ended my contract with the previous provider. At the moment, i am still waiting, two months from signature date and one month after their first attempt to connect it. I called many times and they keep saying that they reported it and someone is going to call me asap from the technical department. No need to say that nobody called ever! I am furious and I am wondering how come did i not cancel my subscription yet!!!

Worst company ever...15 euros delay payment and always charge for delay even for one day..never heard of this..they cut my number bcs i delayed 1 payment of 16 euros and now i have to pay another 5 euros for connection... never uses this number only twice a month and always charge more....never do contract with them.....when u contract finish it goes more if u dont see the email and press agree so it remains the same...other companies calls u and notifies you for your contract..they dont you must not miss their email..bcs doesnt let me period of experience..for the last 2 months

The worst customer service ever! Rudest they don’t even let you speak or explain are complaining all the time. Also are the worst company on payments and are getting double amounts every time with excuses for the next invoices

The worstest customer support i‘ve ever seen in my life! They told me fiber connection activation takes about 1 month. Now i got a message it takes 3,5 months. 3,5months without ethernet at home?! And i cant work. Customer support is not helpful and they are very bad. I would never make a contract again here.

The Home Box internet loses connection very often and it's very slow. Also Epic's website does not respond so i can't even pay my bill now. Very amateur