Epic Student Bills Opiniões 35

Resposta da Epic Student Bills

9/02/2026

Hi Ankit,

Thank you so much for taking the time to share your experience, we really appreciate your kind words.

We’re delighted to hear that everything was resolved smoothly and that we could take the stress off your hands. Providing clear, reliable support is really important to us, so it’s great to know that came across.

Thanks again for the recommendation, it genuinely means a lot to the team.

Best wishes,
Epic Team

Resposta da Epic Student Bills

23/01/2026

Hi Tom,

Thank you for taking the time to leave a review - we really appreciate it. We’re glad to hear everything was explained clearly and that our team was able to support you, even with the broadband limitations.

Best wishes,
Epic Team

Resposta da Epic Student Bills

28/10/2025

Hi Olivia,

Thank you so much for your kind words! We really appreciate you taking the time to leave a review and are glad to hear our team has been helpful as always.

Best wishes,
Epic Team

Resposta da Epic Student Bills

8/10/2025

Hi Louise,

Thank you so much for your review, we really appreciate you taking the time to share your experience! We're so pleased to hear you’ve found our replies fast and helpful.

If you ever need anything else or have any further questions, we’re always happy to assist.

Best wishes,
Epic Team

Resposta da Epic Student Bills

24/09/2025

Hi Jada,

Thanks so much for your review, we’re really pleased to hear that splitting bills and payments has been made easier for you.

During the initial transition period, while we’re setting up accounts, third parties sometimes create accounts on your behalf which can conflict with our setup efforts. This did mean a bit of extra contact with suppliers, but we’ve now resolved everything and checked all accounts today, they’re set up correctly and fully up to date.

If you ever spot anything else or need a hand, just let us know and we’ll be straight on it.

Best wishes,
Epic Team

Resposta da Epic Student Bills

24/09/2025

Hi Connor,

Thanks a lot for the great feedback! We’re so glad you’ve found our service super helpful and efficient, that’s exactly what we aim for.

If you ever need anything else, just give us a shout.

Best wishes,
Epic Team

Resposta da Epic Student Bills

24/09/2025

Hi Louisa,

Thanks so much for your kind words! We’re really happy to hear you found the process straightforward and that we could make things easier with payments.

It’s great to know our quick and friendly support helped, we’re always here if you need a hand with anything else.

Best wishes,
Epic Team

Resposta da Epic Student Bills

24/09/2025

Hi Sophie,

Thanks so much for your lovely review, we’re really pleased to hear you’ve found things easy and reliable with us.

We’ve made sure everything with your account has been fully resolved, and all payments are up to date with the suppliers now. If you ever need anything further, just let us know, we’re always happy to help.

Thanks again for being a valued customer!

Best wishes,
Epic Team

Resposta da Epic Student Bills

4/08/2025

Hi Harlie,

Thanks so much for the kind words! We're glad we could help quickly and make things easy for you.

If you ever need anything else, just give us a shout.

Best wishes,
Epic Team

Resposta da Epic Student Bills

14/07/2025

Hi Katie,

Thank you so much for the lovely review! We're really pleased to hear you had such a positive experience and that our team was able to help quickly with your queries.

If you ever need anything in the future, feel free to get in touch, we're always happy to help.

Best wishes,
Epic Team

Resposta da Epic Student Bills

14/07/2025

Hi Zack,

Thanks so much for the great review! We're really pleased to hear you had a positive experience and found our responses quick and helpful.

If there's anything else you ever need, feel free to reach out anytime.

Best,
Epic Team

Resposta da Epic Student Bills

17/04/2025

Hi Lauren,

Thanks so much for the lovely review! We're really happy to hear you found our team quick to help, that's exactly what we strive for.

If you ever need anything else, just drop us a message anytime.

Best,
Epic Team

Resposta da Epic Student Bills

11/04/2025

Hi Eshaal,

Thanks so much for the great review! We're really glad to hear you found the service prompt and the price good, that's exactly what we aim for.

If you ever need anything else, we’re just a message away.

Best,
Epic Team

Resposta da Epic Student Bills

20/03/2025

Hi there,

Thank you for your amazing review! We’re so glad to hear your experience with Epic has been, well… epic!

We always want to make things as smooth and stress-free as possible, so we’re happy we could sort out the broadband switch at no extra cost. It’s great to know you’ve found our team friendly and the setup process quick and easy.

We really appreciate your recommendation, and we’re here if you need anything. Wishing you the best in your new home!

Best,

Epic Team

Resposta da Epic Student Bills

18/03/2025

Hi Nova,

Thank you for your amazing review! We're so glad to hear our team was helpful and that you’ve had a great experience with Epic. It means a lot to us that you've chosen us again and found our prices the best out there.

We really appreciate your support, and we’re always here if you need anything.

Thanks again!

Epic Team

Resposta da Epic Student Bills

11/09/2024

Hi Beverleigh,

Thank you for your review. We wish to clarify the situation and provide factual details regarding your concerns.

The contract start date was initially requested for 28 August 2024 by the lead tenant. However, on 27 August 2024, the lead tenant asked us to move the start date to 16 August 2024 at the landlord’s request, and we promptly amended the contract and provided the updated version on the same day. The lead tenant supplied all necessary details for the group, and we received no further communication indicating that the start date needed to be changed after the bills package confirmation was sent to the group via email.

With regard to the cooling-off period, our terms and conditions specify that this begins on the date the package was approved, which was 29 August 2024. Section 8.1.1 and 8.1.2 of our package terms (a link to these are available in your contract) outline that the cooling-off period lasts 14 days from the approval date. Since the requested start date was 16 August 2024, which precedes the beginning of the cooling-off period, the relevant terms apply. The claim that the contract was backdated to affect the cooling-off period is therefore incorrect.

Regarding the energy supplier switch, the process was initiated on 4 September 2024 and confirmed on 8 September 2024, before you called on 9 September. This switch was made in accordance with Section 4.4 of our terms and conditions, which allows us to change suppliers on your behalf, provided this does not result in an increase to the fixed charge. The switch was not carried out to incur an exit fee, and we followed the standard process for managing utilities for the group.

You replied to us on 10 September 2024 to request a cancellation. Prior to this, no official request had been made by the group to cancel the package. As this is a shared bills package, we need confirmation from all members before proceeding with a cancellation to ensure that everyone in the group is in agreement. Following your request, we immediately began contacting suppliers on 11 September to confirm any applicable exit fees. This information will be shared with the group as soon as it is available.

We are committed to providing transparency and professionalism throughout this process, and we have responded to all emails promptly. At no point have we attempted to make it difficult to cancel the package; rather, we are following the necessary procedures to ensure all parties are fully informed and the cancellation is managed correctly.

Should you wish to discuss this matter further, please do not hesitate to reach out to us directly.

Kind regards,
Epic Student Bills Team