Equipery Opiniões 24

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

All aspects of this transaction met my high standards, which makes me a happy camper, just about to buy number 2.

Classificada 5 em 5 estrelas

maart 2026 besteld: 4x campinglamp inclusief 1 gratis draaitasje/case -- de 4 lampen werden rond de aangegeven tijd bezorgd. Product is als omschreven en voldoet aan alle verwachtingen. Blij... Ver mais

Classificada 5 em 5 estrelas

I have a few of these now and really can’t fault them, really looking forward to upgrading to the Solar version next👍

Classificada 1 em 5 estrelas

I ordered a product from Equipery on 26December. I have not had any confirmation of order to date, despite sending them a request on 3 occasions. My bank confirms that they have taken payment for th... Ver mais

A empresa respondeu


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

24 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Excellent

Great company to work with, very responsive to emails and very good customer service.

19 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered camping light

Ordered camping light, still haven't received it. Contacted via email, still waiting for reply

16 de abril de 2026
Opinião espontânea
logótipo da Equipery

Resposta da Equipery

Hi Steve,

Your parcel was delivered with a slight delay. We apologise that we informed you late, but due to a high volume of messages, our response time was unfortunately longer than usual.

However, during this time, you accused our business of being a scam in several places and left negative comments about us publicly. You also said that you would remove the misleading review once the situation was clarified, but unfortunately this review is still here.

Your order was shipped and delivered. The tracking number is here and can be checked directly:

https://t.17track.net/en#nums=WNBAA0454497754YQ3

This review does not reflect the actual situation, as the order was not ignored or lost — it was simply delayed.

Kind regards,
Equipery

Classificada 5 em 5 estrelas

campinglamp van Equipery

maart 2026
besteld: 4x campinglamp inclusief 1 gratis draaitasje/case
--
de 4 lampen werden rond de aangegeven tijd bezorgd. Product is als omschreven en voldoet aan alle verwachtingen. Blij mee!
Maar helaas... de toegezegde gratis case voor 2 lampen was niet meegeleverd. Contact gezocht met Equipery en we kregen een sùper snelle reactie terug: excuses, de case zou direct worden nageleverd. En als compensatie voor het ongemak zou nog een extra case worden verzonden, zodat we 2 volledige set zouden hebben. Kijk, dat is nou nog eens meedenken met je klanten! Ook de 2 cases werden rond de aangegeven tijd bezorgd. Ook deze voldeden aan de verwachtingen.
We zijn onder de indruk van de reactiesnelheid en de servicegerichtheid van Equipery. Gaan we zeker nog eens een bestelling plaatsen.
Anja

2 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered camp lights over 3 weeks ago

Ordered camp lights over 3 weeks ago. Nothing received. Tracking number not working. Emailed 2 days ago and no response. Starting to think I’ve been scammed.

15 de março de 2026
Opinião espontânea
logótipo da Equipery

Resposta da Equipery

Hi,

Your order was not a scam and it was not ignored. There was only a delay due to a high volume of orders and messages at the time.

We also replied to your first email the next day. Unfortunately, shortly after that, this review was posted before the delivery process was fully completed.

Your parcel is in transit and the tracking can be checked here:

https://t.17track.net/en#nums=MP0081474413

We understand that delays can be frustrating, but this review does not reflect the actual situation. Your order was shipped and can be followed through the tracking link above.

Kind regards,
Equipery

Classificada 1 em 5 estrelas

Either crooks or totally incompetent

I ordered a product from Equipery on 26December. I have not had any confirmation of order to date, despite sending them a request on 3 occasions. My bank confirms that they have taken payment for this product.
I would never again deal with this company.

2 de janeiro de 2026
Opinião espontânea
logótipo da Equipery

Resposta da Equipery

Hello Anthony,

We’re sorry to hear about your frustration and would like to clarify the situation.

Your order was placed on 26 December and dispatched the very next day (27 December). As stated clearly on our website, delivery takes 5–7 business days after dispatch, and your parcel is currently within the UK, expected to arrive within 1–2 business days.

The reason you did not receive order confirmation emails was due to a typographical error in the email address entered at checkout. Our system automatically sends confirmation and shipping emails for every order, and multiple emails were successfully sent — unfortunately to an incorrect address.

Once this was identified, we corrected the email immediately.

We always aim to provide transparent communication and timely delivery, and we’re confident your order will arrive shortly.

Kind regards,
Equipery Team

Classificada 2 em 5 estrelas

Received part of order after 3 weeks…

Received part of order after 3 weeks and still not delivered the two charge packs (for Christmas presents). Tracking comes up in Chinese so nothing reassuring there. I think I’ll avoid in future.

12 de dezembro de 2025
Opinião espontânea
logótipo da Equipery

Resposta da Equipery

Hi,

Thank you for your feedback, and we’re really sorry to hear about your experience — especially as the items were intended as Christmas gifts.

We’d genuinely like to resolve this for you as quickly as possible. Please contact us directly at info@equipery.com
with your order number so we can assist immediately.

If the missing charge packs are currently in stock, we can send them via our express shipping service. We offer guaranteed delivery within 1–3 business days, and we are confident this will arrive well before Christmas.

We truly apologise for the inconvenience caused during this busy holiday period and appreciate you bringing this to our attention. We look forward to resolving this for you promptly.

Kind regards,
Equipery Support

Classificada 5 em 5 estrelas

The perfect lamp for our trips!

We took this camping lamp on several trips over the summer and used it a lot and it worked without fault every time. It gave us bright light in the tent and around the campsite, and the different modes were great for both practical use and creating a cosy evening atmosphere. Charging with usb-c was so easy, and the battery lasted a long time after a full charge. I even used the power bank feature to charge my phone, which was very handy. The lamp is lightweight, waterproof, and arrived quickly. A really reliable piece of kit that made our summer camping so much easier! I only wish it had a strap so it could also be used as a headlight.

24 de agosto de 2025
Opinião espontânea

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