ESAPet Opiniões 206

Resposta da ESAPet

Há 3 dias

Hi Audrey,

Thank you so much for your kind words about our customer service—we really appreciate that.

I understand how receiving documents by email can feel inconvenient, especially if you’re more comfortable with physical copies. At this time, all letters are delivered digitally through email and your client portal, which allows for faster delivery and easy access whenever you need it.

While we don’t currently offer mailed copies, it’s something we’re actively working on improving for the future based on feedback like yours.

If you need any help accessing or downloading your letter we’re more than happy to guide you step by step—just let us know.

We’re here for you!

Best,
ESAPet Team

Resposta da ESAPet

Há 3 dias

Hi Sebastian,

Thank you for sharing your experience, and I’m really sorry for the frustration you went through—that’s not the experience we want anyone to have.

After speaking with you, we were able to confirm that your messages were unfortunately not received on our end, which explains the lack of response you experienced. We understand how frustrating that must have been, especially while trying to coordinate something important.

We also appreciate you taking the extra steps to reach your therapist directly, and we’re glad to hear you were ultimately able to connect and move forward.

Your feedback regarding international phone access is very valuable, and we’ve shared it with our team as we continue working to improve accessibility for all clients.

If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re here to help.

Best,
ESAPet Team

Resposta da ESAPet

Há 3 dias

Hi Rose,

Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.

We’re really glad to hear that the process felt clear, efficient, and stress-free for you. That’s exactly what we aim for, especially during situations that can already feel overwhelming.

If you ever need anything in the future, we’re always here to help.

Wishing you all the best!
ESAPet Team

Resposta da ESAPet

Há 2 dias

Hi Mario,

Thank you for your feedback.

We understand your initial concerns. After speaking with you directly, we confirmed that your letter was issued by a fully licensed practitioner and provided clarification regarding their credentials. We’re glad this was resolved with your landlord.

All ESA documentation issued through our platform is completed by licensed professionals, and we take the validity of our services very seriously.

We appreciate the opportunity to address this and are always here if you need anything further.

— ESAPET Team

Resposta da ESAPet

Há 3 dias

Hi Anita,

Thank you so much for your kind words—it truly means a lot to us.

We’re really glad to hear that the process felt clear and that you felt comfortable and supported throughout. That’s exactly the experience we want every client to have.

If you ever need anything in the future, we’re always here for you.

Best,
ESAPet Team

Resposta da ESAPet

Há 3 dias

Hi Kassandra,

Thank you for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience.

We’re especially glad to hear that the process felt clear, professional, and efficient, and that everything was delivered as expected. Providing access to properly licensed providers and keeping things straightforward is very important to us, so your feedback truly means a lot.

If you ever need anything in the future, we’re here to help.

Best,
ESAPet Team

Resposta da ESAPet

Há 3 dias

Hi Leah,

Thank you so much for your kind words and for being a repeat customer—we truly appreciate your continued trust in us.

We’re really glad to hear that the process felt easy, with quick turnaround and clear communication. That’s exactly the experience we aim to provide every time.

We look forward to supporting you again whenever you need us.

— ESAPet Team

Resposta da ESAPet

Há 3 dias

Hi Isabella,

Thank you for such a thoughtful and detailed review—it really means a lot to us.

We understand how overwhelming it can feel trying to find a trustworthy service, so we’re especially glad to hear that your experience felt seamless and reliable. It’s great to know our team was able to assist quickly, especially with your additional request, and get everything resolved the same day.

We truly appreciate your recommendation and are always here if you need anything in the future.

— ESAPet Team

Resposta da ESAPet

27/02/2026

Hi Latarsha,

Thank you for sharing your feedback. I’m truly sorry to hear you felt disappointed — that’s never the experience we want for anyone.

I’d like to clarify an important distinction regarding ESA and PSD documentation. An Emotional Support Animal (ESA) letter is issued when a licensed clinician determines that an animal provides therapeutic emotional support related to a mental health condition.

A Psychiatric Service Dog (PSD), however, is different. In order to qualify as a PSD, the dog must be individually trained to perform at least one specific task directly related to a diagnosed disability. Examples include interrupting panic attacks, providing grounding during dissociative episodes, or performing another trained disability-mitigating function. Simply providing comfort or emotional support does not meet the legal definition of a PSD.

Because of this, clinicians must verify that:
• The individual has a qualifying disability
• The dog has a trained, disability-related task
• The task directly mitigates the effects of that disability

If this information was not confirmed during the evaluation, a PSD letter cannot be ethically or legally issued.

We would be happy to review your case further and clarify next steps if you believe your dog does perform a trained disability-related task. Please reach out to our support team directly so we can assist you personally and make sure you receive clear guidance moving forward.

We appreciate the opportunity to address your concerns.

Resposta da ESAPet

Há 3 dias

Hi Melanie,

Thank you so much for your kind words—we’re really happy to hear you had such a smooth and positive experience.

It’s great to know everything moved quickly and that our team made the process feel easy and seamless for you. That’s exactly what we strive for.

If you ever need anything in the future, we’re always here to help.

Best,
ESAPet Team

Resposta da ESAPet

17/02/2026

Hi Yvette,

We’re sorry to hear you’re having trouble accessing your letter, and we definitely want to clear this up for you.

Your ESA letter was uploaded by your therapist on February 4th and has been available in your client portal since that date. We’ve also been in regular communication with you throughout this process to make sure everything was moving smoothly.

On February 10th, I sent a follow-up email offering assistance with your portal password, even though our system showed that the password had already been reset successfully on your end. We did not receive a response to that message, so we were waiting to hear back from you in case you still needed help accessing your account.

If you are still having trouble logging in, please reply directly to our support email and we will immediately assist you with access. We’re here to help and want to make sure you receive your documentation without any further delays.

Looking forward to resolving this for you quickly.

Resposta da ESAPet

17/02/2026

Hi Ian,

Thank you so much for your thoughtful review. We’re thrilled to hear you had such a positive experience working with Alicia. She truly cares about taking the time to understand each client’s situation, so your feedback means a lot.

We appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here for you.

Wishing you all the best.

Resposta da ESAPet

17/02/2026

Hi Hanuel,

Thank you for the 5-star review. We’re glad to hear the process felt quick and simple for you, that’s exactly how it should be.

We appreciate you choosing ESAPet and are always here if you need any support down the road.

Resposta da ESAPet

17/02/2026

Thank you so much for your kind words and 5-star review. We’re so happy to hear the process felt easy and smooth for you, that’s exactly what we aim for.

Brittney truly cares about making clients feel comfortable and supported, so it’s wonderful to hear she guided you well throughout the process. I’ll be sure to share your feedback with her.

We appreciate your trust in us and are always here if you need anything in the future.