Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.

A empresa respondeu

Classificada 5 em 5 estrelas

Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!

A empresa respondeu

Classificada 5 em 5 estrelas

Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de saúde mental

Escrito pela empresa

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

kept calling my phone for what

kept calling my phone for what

15 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

We only place calls when a callback has been requested or in relation to an active support case. We do not make unsolicited calls.

If you have any questions or concerns, please contact our customer support team via chat or email and we’ll be happy to assist you.

Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us

Classificada 5 em 5 estrelas

Fast and easy to sign up

Fast and easy to sign up.
Great customer service
Fast service
Easy to understand site

15 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your kind words! We’re glad you found everything fast, easy, and straightforward, and that our customer service delivered. You can count on us!

Classificada 5 em 5 estrelas

Quick and convenient

Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!

15 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your kind words, Mark! We’re glad the process was quick and smooth for you. A hassle-free process is exactly what we aim for.
We appreciate your support. Thanks for trusting and choosing us!

Classificada 5 em 5 estrelas

It was seamless and good step by step…

It was seamless and good step by step directions to obtain my documents

14 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful.
Enjoy the best of life with your ESA
Thanks for trusting and choosing us

Classificada 5 em 5 estrelas

My experience has been great so far

My experience has been great so far

16 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!

Classificada 5 em 5 estrelas

All the help from customer service

All the help from customer service

14 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!

Classificada 4 em 5 estrelas

Issues with the app in beginning

Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.

11 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning.
We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us

Classificada 1 em 5 estrelas

Do Not Trust

Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval."
The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.

6 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Hello,

Thank you for your feedback.

We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described.

That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required.

We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly.

If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.

Classificada 5 em 5 estrelas

Fast response

They gave us everything we needed to be able to keep our dog when we moved.

1 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA
Count on us

Classificada 5 em 5 estrelas

I am grateful for how easy the process…

I am grateful for how easy the process was—they made everything much easier for me. Thank you.

11 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for your feedback, Belinda! We’re happy to hear the process was easy and made things smoother for you. That's what we strive for!
Thanks for trusting and choosing us

Classificada 5 em 5 estrelas

Quick easy and very informative

Quick easy and very informative

10 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!

Classificada 5 em 5 estrelas

Quick and easy

Quick and easy process to get my dog submits as an ESA

9 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

It is a pleasure to assist, Autumn! Enjoy the best times with your ESA
Thanks for trusting and choosing us

Classificada 5 em 5 estrelas

easy to navigate

easy to navigate. quick response

9 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you, Gloria! We’re glad you found everything easy to navigate and that our team responded quickly. Count on us!

Classificada 5 em 5 estrelas

The documents were delivered fast

The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.

9 de abril de 2026
Opinião espontânea
logótipo da Support Pets

Resposta da Support Pets

Thank you, Kim! We’re glad everything was handled professionally and that you felt comfortable throughout the process. We appreciate your trust!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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