The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... Ver mais
A empresa respondeu
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The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
A empresa respondeu
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
A empresa respondeu
Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Informações de contacto
78 SW 7th St, 33130, Miami, Estados Unidos da América
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast and Friendly
Fast, friendly help getting ESA for housing. Super easy process
18 de abril de 2026
Opinião espontânea
Resposta da Support Pets
We only place calls when a callback has been requested or in relation to an active support case. We do not make unsolicited calls.
If you have any questions or concerns, please contact our customer support team via chat or email and we’ll be happy to assist you.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Fast and easy to sign up
Fast and easy to sign up.
Great customer service
Fast service
Easy to understand site
15 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your kind words! We’re glad you found everything fast, easy, and straightforward, and that our customer service delivered. You can count on us!
Quick and convenient
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
15 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your kind words, Mark! We’re glad the process was quick and smooth for you. A hassle-free process is exactly what we aim for.
We appreciate your support. Thanks for trusting and choosing us!
Everyone is very helpful and easy to…
Everyone is very helpful and easy to retrieve documents
15 de abril de 2026
Opinião espontânea
Resposta da Support Pets
It is a pleasure to serve, Alexia!
Enjoy the best of life with your ESA and know that you can always count on us!
It was seamless and good step by step…
It was seamless and good step by step directions to obtain my documents
14 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful.
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
My experience has been great so far
My experience has been great so far
16 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!
All the help from customer service
All the help from customer service
14 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!
Issues with the app in beginning
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
11 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning.
We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Do Not Trust
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval."
The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
6 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Hello,
Thank you for your feedback.
We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described.
That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required.
We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly.
If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.
It was quick.
14 de abril de 2026
Opinião espontânea
Resposta da Support Pets
It is a pleasure to assist you, Kenydi.
Thanks for your review and support!
Fast response
They gave us everything we needed to be able to keep our dog when we moved.
1 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA
Count on us
I am grateful for how easy the process…
I am grateful for how easy the process was—they made everything much easier for me. Thank you.
11 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback, Belinda! We’re happy to hear the process was easy and made things smoother for you. That's what we strive for!
Thanks for trusting and choosing us
Resposta da Support Pets
Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!
Always a good customer service…
Always a good customer service experience
13 de abril de 2026
Opinião espontânea
Resposta da Support Pets
It is a pleasure to serve, Denise!
Thank you so much for your review and support
Resposta da Support Pets
Thank you, Jordan! We’re glad you experienced fast responses and great service. We appreciate your support!
Quick and easy
Quick and easy process to get my dog submits as an ESA
9 de abril de 2026
Opinião espontânea
Resposta da Support Pets
It is a pleasure to assist, Autumn! Enjoy the best times with your ESA
Thanks for trusting and choosing us
Resposta da Support Pets
Thank you, Gloria! We’re glad you found everything easy to navigate and that our team responded quickly. Count on us!
The documents were delivered fast
The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
9 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you, Kim! We’re glad everything was handled professionally and that you felt comfortable throughout the process. We appreciate your trust!
Made getting my ESA letter very easy
10 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you, Meghan! We’re happy to hear getting your ESA letter was easy. We aim for an easy, fast and safe process
Count on us
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