Ich hatte Probleme mit der Lösung eines bestellten Artikels. Das Serviceteam (Lily) hat mir schnell, kompetent, geduldig und immer freundlich weitergeholfen. Echt super. Ansonsten sind, Qualität, Lief... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Unschlagbarer Service. Das Paket kam das erste Mal wegen meiner Schuld nicht beim Empfänger an. Mir wurde sehr professionell geholfen. Der Beschenkte ist überglücklich über den Quest Tower. Vielen Da... Ver mais
Schnelle Lieferung und auch eine tolle Kundenbetreuung. Ich hatte ein paar Fragen die schnell und professionell beantwortet wurden und mir weitergeholfen haben. Sehr nette Mitarbeiter, gerne wieder.... Ver mais
A empresa respondeu
Habe meine Ware super schnell erhalten. Preis Leistung auf jeden Fall gerechtfertigt. Material Holz begeistert mich sehr. Die einzelnen Teile zu öffnen, erfordert schon etwas logisches Denken und Gedu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Wir sind ein deutsches Unternehmen ESCAPEWELT. Wir produzieren die umweltfreundlichen und handgefertigten Rätselspiele, die man auch als einzigartige Geschenkverpackung benutzen kann. Außerdem ist EscapeWelt ein Anbieter von Escape Rooms in Leipzig, Deutschland.
Informações de contacto
Oststrasse 20, 04317, Leipzig, Alemanha
- +49 341 24 87 49 04
- info@escapewelt.de
- escapewelt.com
4,8
Excelente
169 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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I have not received my parcel again
I have not received my parcel again, this also happened at Christmas, I am really not happy
27 de março de 2024
Resposta da EscapeWelt
Hello, and thank you for your review. :) The order you placed on March 26, 2024 is on its way.:) We have provided you with tracking information via email.
Let us investigate the shipment we sent you by express service for Christmas and sort it out. We are deeply sorry for the inconvenience caused. Please , expect an update via email soon on the case.
Sincerely yours, EscapeWelt Support Team
Never received the order as sales rep…
Never received the order as sales rep did not input correct address despite me sending correct address via email. The actual product is amazing though, which I bought another from a reseller.
17 de janeiro de 2024
Resposta da EscapeWelt
Hello,
Thank you for your review. We are very sorry about this situation with the delivery. We tried to connect with you by Whatsapp and confirm the right address and other shipping details. But unfortunately, we haven't got the answer from you. Anyway, we are always in touch and happy to solve any issues. We hope to see you among our customers again. Best regards, EscapeWelt Team
Kaufabwicklung und Lieferung waren top
Kaufabwicklung und Lieferung waren top. Das Produkt ansprechend , das 3D Puzzle Game (Fort knox pro) hat aber ein paar kleine Tücken . Die Anleitung hat ein paar kleine Fehler, aber da es sich um ein Puzzlespiel handelt sind die vertretbar .
15 de março de 2024
Resposta da EscapeWelt
Hallo Frank und
vielen Dank für Ihre tolle Bewertung! Das ist sehr angenehm. Wir werden uns freuen Sie irgendwann wieder unter unseren Kunden zu sehen. Mit freundlichen Grüßen, Escapewelt Team
Lieferung und Qualität
Lieferung war wieder sehr schnell und die Qualität der Rätsel ist auch wieder sehr gut.
2 de março de 2024
Resposta da EscapeWelt
Vielen Dank für Ihre tolle Bewertung :) Wir sind glücklich, Sie unter unseren Kunden zu sehen :)
Excelente servicio
El envío a Argentina fue inmediato y el producto llegó en perfecto estado. La demora se debió a cuestiones aduaneras de mi país.
18 de janeiro de 2024
Resposta da EscapeWelt
Estimado Pehuén Barzola Elizagaray,
muchas gracias por su comentario. Nos alegramos de que su pedido haya llegado en buen estado y esperamos que nuestro juguete le proporcione muchos momentos emocionantes. Atentamente, Equipo Escapewelt
Haven't received the items
Haven't received the items, but you want a review? I'm in limbo and now getting suspicious of the tracking info showing "The shipment is prepared for delivery in the delivery depot"
29 de fevereiro de 2024
Resposta da EscapeWelt
Hello, Nonya, thank you for reaching out. We are deeply sorry for any inconvenience caused. Please, kindly contact Customer Support via email ( info@escapewelt.de) or by any method available on our site, and we will immediately take actions.
Regards, EscapeWelt
Overall good experience ordering…
Overall good experience ordering directly from EscapeWelt. Though there was an issue with processing the discount coupon incentive, the company ultimately made it right, and I appreciate that. The package arrived quickly, and so far the Cryptex puzzle appears well-built and looks great (I haven't tried to solve it yet). I do wish they had sent a tracking number so that I would have known what day it was arriving. Sometimes, packages get stolen from my doorstep, but this time I saw it before anything like that happened.
28 de fevereiro de 2024
Resposta da EscapeWelt
Hello Gregory, thank you for such a great review! We are always here to help:) Feel free to contact us anytime ;)
Absolutely obsessed with Escape Welt…
Absolutely obsessed with Escape Welt puzzle boxes !!! Sooo much fun and very challenging love them. Excited to see what new puzzles they create … very excited for Black Beards Compass looks awesome!!
26 de janeiro de 2024
Resposta da EscapeWelt
Dear Bianca, thank you for such a great review!:) Your satisfaction is our top priority. We are always happy to hear from you;) Sincerely, EscapeWelt Team
Excellent service, wherever you are in the world 🌎
Excellent service 👏 kind and responsive customer service
5 stars 🌟
1 de fevereiro de 2024
Resposta da EscapeWelt
Thank you, Sandra,
for your wonderful review. We are always happy to see you among our customers !
Resposta da EscapeWelt
Thank you for your wonderful review. We are always happy to see you among our customers !
Ich habe das Fort Knox Pro gekauft
Ich habe das Fort Knox Pro gekauft, Teile sind hervorragend uns alles hat gepasst.
Würde immer wieder eim Teil von ESC kaufen
13 de janeiro de 2024
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung:) Ihre Zufriedenheit ist unsere oberste Priorität. Wir würden uns freuen, wieder von Ihnen zu hören:) Mit freundlichen Grüßen, ESC WELT
I have been asking for a tracking…
I have been asking for a tracking number and have not yet received it. My order was made in November and I have not yet gotten the item.
28 de novembro de 2023
Resposta da EscapeWelt
Thank you for your review:) We are sorry for any inconvenience caused . Will you kindly write us to info@escapewelt.de , and we will send the delivery information to your personal email box immediately. Sincerely , your ESCAPE WELT
Telefonisch leider nicht zu erreichen
Telefonisch leider nicht zu erreichen, aber umgehende Antwort auf Email.
20 de novembro de 2023
Resposta da EscapeWelt
Lieber Mark,
vielen Dank für Ihre Bewertung!
Es tut uns sehr leid, dass Sie uns telefonisch nicht erreichen konnten. Und hoffen, dass wir Ihnen per E-Mail umfassend helfen konnten. Bei weiteren Fragen stehen wir Ihnen jederzeit gerne zur Verfügung und hoffen, dass die telefonische Kommunikation beim nächsten Mal besser funktionieren wird)
Mit freundlichen Grüßen
Resposta da EscapeWelt
Hello Eric,Thank you for such a great review! We are always here to help:) Feel free to contact us anytime ;)
Super long delay on shipping!
I ordered two items from the Black Friday Sale. I received confirmation for one. I never received the promised tracking number. I have sent several e-mails and messages from their contact page with no response. Additionally, I have tried calling only to get a message to use on-line chat that has no information. I wish I had a better way of contacting them, as I fell They are keeping my money without ever sending the product.
Update: I finally received 1 of four packages. It is my belief that they are not sending the packages in a timely manor. I was able to get the other three tracking numbers... Shipping Company is STILL waiting for item.
23 de novembro de 2023
Opinião espontânea
Resposta da EscapeWelt
Dear Roger,
thank you for updating your review. We agree that our orders are shipped later than before, which is explained by the increased load on postal services during the pre-holiday period and delayed updating of information about the status of goods on the websites of courier services. Nevertheless, we hope that you will receive your orders soon, and will get a few pleasant minutes at solving our boxes. Merry Christmas!
The website is fine
The website is fine. However, the shipping and tracking process is unclear. My order is a week old and I can’t tell when or if it is shipped.
28 de novembro de 2023
Resposta da EscapeWelt
Dear Shannon,
thank you for your message. We do have customer support services. You can write to us at any time on our website, or send us an e-mail and we will let you know the location of your order or provide you with a tracking link. Sincerely, ESC Welt
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
Sehr coole Spielzeuge
Sehr coole Spielzeuge, hat richtig spaß gemacht die Quest Pyramide zu öffnen. Klare Empfehlung!
1 de dezembro de 2023
Opinião espontânea
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
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