Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they c... Ver mais
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Leia as opiniões dos outros
Ordered the hat, came very quick (few days later) in great condition, in a nice box/packaging. Normally ordering from else where they say like a 3-6week wait, I think mine came within like 4 o... Ver mais
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
A empresa respondeu
Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arriv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.
Informações de contacto
The Coterie, B95 5DZ, Henley In arden, Reino Unido
- 01564 314563
- info@espayoequestrian.com
- espayoequestrian.com
4,7
Excelente
172 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service by Jack
Brilliant service by Jack
Highly recommended
7 de setembro de 2026
Opinião espontânea
Enjoyed shopping with Espayo
Very fast service, fast online responses, good brand selection, great support with boot sizing. Exceptional experience, especially for a small business.
28 de julho de 2026
Opinião espontânea
Very helpful ordering what I wanted
Very helpful ordering what I wanted. It arrived very quickly too. Will use again
28 de julho de 2026
Super helpful
Super helpful, incredibly fast delivery and any questions I had were answered so quickly. Arranging a replacement liner for a kep helmet in the next size down couldn't have been easier.
1 de julho de 2026
Opinião espontânea
Resposta da espayoequestrian.com
Thank you so much for taking the time to leave your review! We are pleased we were able to help :)
Espayo.
Great service 🌟🌟🌟🌟🌟
1 de junho de 2026
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review, it is greatly appreciated!
Espayo.
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review! So pleased to hear you love your boots!
Thanks again, Espayo.
Very helpful and speedy delivery 🌟🌟
28 de maio de 2026
Opinião espontânea
Resposta da espayoequestrian.com
Thank you so much for taking the time to leave a review! We are pleased to hear you are happy with our service!
Espayo.
Terrible service
No body seemed to bothered about helping me with my daughter’s head measurements so I could purchase a hat!
I was standing about for about 10 minutes untill I asked someone to help me.
We were spending £720 on a samshields which I consider a lot of money !
Finally someone helped me and we did purchase it , I had to wait about 10 minutes for someone to find a box .
We got home my older daughter works in equestrian retail has been sent on various hat fitting courses.
She checked the Sam shields and said well that doesn’t fit ..
It’s too big !
Dissatisfied all round !
JC
16 de maio de 2026
Resposta da espayoequestrian.com
Hi Julie,
We are very sorry to hear you feel disappointed with your experience, as this is certainly not the level of service we aim to provide.
At busy trade events, we do always try to assist customers as quickly as possible, but we appreciate waiting can be frustrating. We pride ourselves on offering a high level of customer care, especially when it comes to helmet fitting, and all of our helmet fitting staff have a minimum of 10 years’ experience.
During fittings, we always check the helmet carefully and ask the customer to confirm they are happy with the feel and fit before purchase. However, we would hate for anyone to be left unhappy with their helmet and would really appreciate the opportunity to help resolve this for you.
Please do get in touch with us directly with your address details, so we can see how local you are to us, or whether we may be attending any upcoming events near you where we can assist further.
We are sorry we were not contacted before the review was left, as we would always want to be given the chance to put things right.
We look forward to hearing from you.
Kind regards,
Espayo Equestrian
The service was just great
The service was just great, the very friendly lady took her time to find the perfect Samshield helmet for my daughter and to adjust it perfectly to her head. Thank you very much! I would always buy again at Espayo!
15 de maio de 2026
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review Julia! We really appreciate it.
Espayo.
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review Hattie! We really appreciate it.
Espayo.
Great people with helpful advice!
5 de maio de 2026
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review! We really appreciate it.
Espayo.
Efficient and trustworthy
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they come from the manufacturer in Italy. Customer service was great, answered emails quickly and were super helpful. Products arrived in perfect condition. Overall a really good experience!
14 de maio de 2026
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review Izaro! We really appreciate it.
Espayo.
Excellent, prompt, efficient, friendly service!
This review is not really for the product I purchased, it is for the customer service. I was placing an international order, and for a helmet that was very specific on sizing for two different parts. Somehow, my size entries didn’t check when I placed the initial order, and someone immediately reached out to me to verify my sizes. They also let me know what to expect, and efficiently prepared my order and got it to me right away. They responded to my follow up questions immediately, and every message was helpful, thorough, and friendly. Would highly recommend placing your order with Espayo!
21 de abril de 2026
Resposta da espayoequestrian.com
Thank you so much for your lovely review! We’re so pleased we could help with your international order and sizing, and we really appreciate your kind words about our customer service. Thank you for recommending Espayo!
Luxury equine product - 10/10 customer care
From the moment I purchased the item, exceptional customer service- communication and care second to none!
Advice and support offered to ensure the correct size received.
Extremely high quality products.
Would 100% recommend.
23 de abril de 2026
Resposta da espayoequestrian.com
Thank you so much for your wonderful review! We’re delighted to hear you were happy with both the service and the quality of your order. It means so much to us that you would recommend Espayo — thank you again!
Espayo always delivers outstanding…
Espayo always delivers outstanding service and is hub to all of the best brands in our sport with only the highest quality. There’s no need to look anywhere else when you can shop at Espayo!!⭐️
22 de abril de 2026
Amazing customer service
The team are so great to deal with.
They helped me find exactly the right sizing and style of boot for me.
Very personal service.
21 de abril de 2026
Resposta da espayoequestrian.com
Thank you for taking the time to leave your review! We really appreate it.
Espayo.
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