Disgusting scam. Signed for " free trial", cancelled yet they took two months of "payments" off my card. Illegal! My bank now investigating possible fraud. No invoices, again illegal. Customer service... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Your customer service is helpful I have informed you several times by email that the last time I ordered 2 out of 5 jars of cream, they were chewed up, almost dried out and unusable. It was probably... Ver mais
I was conned into believing I was getting a Free (paying only postage) sample of Essense of Argon to try. I was charged postage but didn't receive anything. However, 2 weeks later without my consen... Ver mais
A empresa respondeu
Love that this product works perfect on my skin, hair and nails. This product helps my skin to improve its texture and tone. The product feels luxurious and hydrating when you applied. It absorbs... Ver mais
Informações sobre a empresa
Escrito pela empresa
Essence of Argan is an American-French-Moroccan, cosmetic company with offices in Miami, FL. Our goal is to share this miraculous 100% Pure Moroccan Argan oil
Informações de contacto
EssenceOfArgan.com, 201 NW 22nd Ave Suite 100, 33311, Fort Lauderdale, Estados Unidos da América
- +13058594493
- customerservice@essenceofargan.com
- essenceofargan.com
3,3
Aceitável
290 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Their products are great will love to…
Their products are great will love to buy again and again
1 de abril de 2024
It works a lot faster than many other…
It works a lot faster than many other brands! Having used it for about a year I've witnessed firsthand the transformative effects it had on my skin!
28 de fevereiro de 2024
Opinião espontânea
The Organic Moroccan Argan Oil.
The Organic Moroccan Argan Oil is wonderful at skin rejuvenation. I have been using it for over 3 years and my facial wrinkles are minimum for an 82 year old. Everyone says I look much younger.
2 de março de 2024
The Essence of Argan oil is beautiful
The Essence of Argan oil is beautiful. I have been using it for a long time at 76 years young I have no wrinkles on my body.
3 de fevereiro de 2024
You took my rent money
You took my rent money. I'm a disabled senior. I only had your product for 3 weeks, didn't even have a chance to see if it worked, let alone want more. I never signed up for a subscription. You didn't even ask about my opinion of your product before you charged me for more. Your fine print is way too small for aging eyes. This is a scam. I'm contacting the BBB.
29 de fevereiro de 2024
Resposta da Essence of Argan
Hi ,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We can ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Favorite Serum
I fell in Love with this product it showed amazing results and fast. The Vitamin A, C, E serum was my favorite.
13 de fevereiro de 2024
Perfect for aging
Essence of Argan oil, a life saver! I absolutely love these products for myself and my wife! I lost my pigmentation and couldn't believe how this worked!
19 de fevereiro de 2024
Incredible Result
I have been using Essence of Argan for almost a year now and the difference I have seen in my skin is incredible. I will be a customer for a long time!
13 de fevereiro de 2024
This time?..
This time?... I have no access to a phone. This is as good as it gets, an old laptop.. I have sent you messages to cancel my subscription, as I was billed 99.00 for what exactly?.. I never got the trial, and contacted you about that, yet I keep getting the sme emails telling me to call .. I'm telling you here to cancel my acct.. I canceled my card anyway..
1 de março de 2024
Resposta da Essence of Argan
Hi Sherril,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We can ship you a gift and process refunds to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
The ad was helpful and straight to the…
The ad was helpful and straight to the point
1 de março de 2024
Still you haven't emailed me to say my…
Still you haven't emailed me to say my account has ended.
1 de março de 2024
Resposta da Essence of Argan
Hi Lina,
We have noticed the review you wrote on TrustPilot and would like to connect with you regarding the issue you faced.
Our company takes customer satisfaction seriously, and we aim to resolve the matter with you as soon as possible. To make things right with you, we would appreciate the opportunity to discuss the matter.
We can ship you a gift to compensate for the confusion. Please know that we have been sending emails to you, but they might have landed in your SPAM folder, as we have no control over email filtering.
To contact us, kindly send us a private message with your email address or phone number.
Alternatively, you can reach us through our customer service numbers or use our chat feature available on our website. Here are our contact details:
We also have a chat feature available on our website. https://essenceofargan.com/pages/contact
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We look forward to hearing from you and resolving this matter as soon as possible.
Excellent quality of all products of…
Excellent quality of all products of Essence of Argan. I like how the freetrial give us the opportunity of testing them before anything.
27 de fevereiro de 2024
Opinião espontânea
The stuff does not work. Sneaky company
The stuff does not work. I ordered the 14 day trial. Cancelled a day before the trial ended so I could send it back because all it did was dry my skin out. I used their link on their website to cancel and it didn't work. Saw $140 something was taken out of my account the next day. Called them and they said I didn't cancel. I told them I used the link on your website and they said I needed to call to cancel. So I asked why is there a link on your website if you can't use it . Anyways, now I'm stuck with this stuff that doesn't work and I'm out 140 something dollars. Be careful. Very sneaky and dishonest company.
28 de janeiro de 2024
Opinião espontânea
Resposta da Essence of Argan
Hi Kerri,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I was very disappointed in the product
I was very disappointed in the product. Smell like cooking oil. And I was put on hold for so long with customer service, I had lost my mind. Feeling offended and like I was being taken advantage of. I started cursing, took me out my character. Not for me! 😮💨😡😡
2 de fevereiro de 2024
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
This oil breaks my skin out and I can't…
This oil breaks my skin out and I can't do anything with it and it was $114.99 that I fighting to get back
1 de fevereiro de 2024
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Love the product!!!
1 de fevereiro de 2024
Do not want this product
Do not want this product! Please stop subscription immediately!
It seems the only way to stop this scam company is to cancel your credit card and let your bank know and let Netscape know it’s a scam!
3 de janeiro de 2024
Opinião espontânea
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I am not happy right now with everything
I am not happy right now! I have emailed several times to cancel everything and get refunded. And got response back you do mot do email cancellation. So I then called several times not being able to get through to anyone. I want to cancel everything because I broke out. I am not happy
1 de janeiro de 2024
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Save your money it's a scam and worst customer service
Save your money it's a scam. The free trial is bogus you get charged for the full price and there is no recourse. I order last Dec 13, argan oil bundle and they shipped together with a 14 day trial Argan Infused Hyaluronic Acid Serum. I received the package the 20th. Then, I was charged for the trial the 25th of Dec. I phoned in the 28th to ask why and was told it’s considered sold. I best explained I haven’t tried nor use the product and that I can return and want my money back. Their customer service rep is very rude and will not even listen. She just said when you ordered that’s the start of your trial period. Seriously? This people/company just wants our money and they don’t really care about your experience nor situation. They are professional scammers!
28 de dezembro de 2023
Opinião espontânea
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
WORST FREE TRIAL EVER
I applied for their 14 day free trial, and was asked to cancel and send back items within the trial period. However cancelation of subscription could have been made but I couldn't send back an item I didn't receive until the 14th day, can I? So to improve the experience please stipulate how long postage will take for all countries to provide customers with an opportunity to decide whether purchase of product is worth paying full price for without the option of cancelation, instead of just paying for postage. And instead of dismissing customer queries when we voice our concerns, talk about what can be done to rectify any issues or concerns a customer may have. The free trial period costs and dates are misleading and ignoring customer concerns is unethical business practice. Which makes poor customer service therefore bad for business.
28 de dezembro de 2023
Opinião espontânea
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
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