Disgusting scam. Signed for " free trial", cancelled yet they took two months of "payments" off my card. Illegal! My bank now investigating possible fraud. No invoices, again illegal. Customer service... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Your customer service is helpful I have informed you several times by email that the last time I ordered 2 out of 5 jars of cream, they were chewed up, almost dried out and unusable. It was probably... Ver mais
I was conned into believing I was getting a Free (paying only postage) sample of Essense of Argon to try. I was charged postage but didn't receive anything. However, 2 weeks later without my consen... Ver mais
A empresa respondeu
Love that this product works perfect on my skin, hair and nails. This product helps my skin to improve its texture and tone. The product feels luxurious and hydrating when you applied. It absorbs... Ver mais
Informações sobre a empresa
Escrito pela empresa
Essence of Argan is an American-French-Moroccan, cosmetic company with offices in Miami, FL. Our goal is to share this miraculous 100% Pure Moroccan Argan oil
Informações de contacto
EssenceOfArgan.com, 201 NW 22nd Ave Suite 100, 33311, Fort Lauderdale, Estados Unidos da América
- +13058594493
- customerservice@essenceofargan.com
- essenceofargan.com
3,3
Aceitável
290 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Misleading AD so READ TERMS!!!!
Their attack to complaints is “Did you read the terms?” So READ!!!! Before you order!!! They Do Not refund!
But who is reading when you say FREE just pay shipping!!!!
When you say FREE trial its should be a longer period. Not only for 14 days. They start the day 1 once order placed. And please do not say just pay shipping for FREE trial then charge the customer with a full price!
Their misleading ad is very active on fb, I once commented on their ad, they blocked me. What a shady company!
Lesson learned before ordering Always READ Reviews!!!!
20 de maio de 2023
Opinião espontânea
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I subscribed
I tried the free trial of the Essence of Argan and the results was amazing! As I regularly using it morning and evening the 30ML will last me over a month so I decided to subscribed every month and they provided me a discount of $29.99 and the company given me a free gift every shipment. Best recommended Argan Oil!
14 de dezembro de 2022
Opinião espontânea
I didn't want that purchase
I didn't want that purchase, I ordered only one time but got three time the goods I don't need. The price in the internet and on the delivery sheet was 20 Dollar but you took almost 200 from my account - and 3 times instead of only!!! This is serious fraud and very much unfair! I won't buy from you any more. I changed my credit card in the meantime so you can't get my money any longer
1 de maio de 2023
Resposta da Essence of Argan
Hello Gabriella,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I tried since 3 monthe to ca cel the…
I tried since 3 monthe to ca cel the order. Nobody is interesting.
1 de maio de 2023
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
I have cancelled this suscription many…
I have cancelled this suscription many times and you people keep trying to take money from me. You sent me verification emails to say its cancelled. Aso I havent recieved an order for iver 3 months but you still charged me after I cancelled.
2 de maio de 2023
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
My skin soaked up the Argan oil immediately, and my skin remained soft and supple the whole day.
My skin soaked up the Aegean oul
2 de maio de 2023
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Took money out of my account even…
Took money out of my account even though I tried to cancel my subscription.
Not happy at all
30 de julho de 2023
Resposta da Essence of Argan
Hello Kristina,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Taking Advantage of Vulnerable People
This organisation is taking advantage of vulnerable people. My mum has been diagnosed with vascular dementia. Unknown to me, my mum has been paying for and receiving items from this company and said she'd tried to stop them but they didn't listen. I sent an email requesting cancellation of the subscription back in April and they still continue. I've now emailed them and if this is not resolved immediately I'll be going to Trading Standards and reporting to them Action Fraud for them to investigate. DO NOT BUY ANYTHING from this company!!!!!!!!!
20 de julho de 2023
Opinião espontânea
Resposta da Essence of Argan
Hi ,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
TOTAL SCAM
TOTAL SCAM! a FREE trial should not cost anything more than shipping. If your FREE trial is not returned to some country you've never heard of, your card is charged. Nevermind you're charged again for a subscription you didn't realize you signed up for. READ THE SMALL PRINT with a magnify glass.
1 de fevereiro de 2023
Opinião espontânea
Resposta da Essence of Argan
Hello Laura,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Easy order can’t wait to try it.
2 de julho de 2023
Resposta da Essence of Argan
Thank you for the 5-star review!
Do not click on free trial!!!!
Do not click on free trial !
I tried to cancel immediately after clicking on button and they said they would reverse and cancel as long as I did 1 time purchase. NOT TRUE. They also claim I click on rush shipping which I did not. And another saying I clicked on 3 trials which I did not. SCAM all the way.
14 de junho de 2023
Opinião espontânea
Resposta da Essence of Argan
Hello Deb,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
Complete Hoax and scam
I was charged 2x for the free trial, then charged 3x for a monthly subscription - I blocked my credit card and commenced fraud investigations - all charges were refunded to me (close to $800) so I thought that was the end - I got a new credit card and have just found out I have been charged another 3 subscription fees $175 each) over $500 just in May alone - I don't know how they got my new credit card no or how they can keep charging me for something I haven't received - I only ever received the initial tester which is horrible and smells like stale olive oil - absolutely appalled I can't afford to keep paying these scammers and to keep having my credit card blocked and reissued …. They keep deleting my posts on FB which indicates they are dodgy but I’ll keep putting up reviews and comments when I can until I get my money back and they stop charging me every month..
24 de maio de 2023
Opinião espontânea
Resposta da Essence of Argan
Hello Deb,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
We are looking forward to hearing from you.
The entire ordering process was a…
The entire ordering process was a debacle. The original order was cancelled after 4 days saying payment was refunded. As of today, 6 days post order payment has not been refunded to my American Express card.
31 de maio de 2023
Resposta da Essence of Argan
Hello Sandra,
Thank you for reaching out.
A Customer Service Representative will be contacting you. Please keep your lines open.
Alternatively, we can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
Thank you - and know we are committed to your TOTAL Satisfaction.
Best,
Customer Support
I DID NOT ORDER THIS!
2 de junho de 2023
Resposta da Essence of Argan
Hello Valencia,
Thank you for reaching out.
A Customer Service Representative will be contacting you. Please keep your lines open.
Alternatively, we can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
Thank you - and know we are committed to your TOTAL Satisfaction.
Best,
Customer Support
I have cancel my subscription
I have cancel my subscription. There was no change to my face. I go to cancel and cancel auto payment. The logging in does have my email in the system.
3 de junho de 2023
Resposta da Essence of Argan
Hello Katrina,
Thank you for reaching out.
A Customer Service Representative will be contacting you. Please keep your lines open.
Alternatively, we can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
Thank you - and know we are committed to your TOTAL Satisfaction.
Best,
Customer Support
I love the free producEssence of Argants added to my…
I love the free products added to my order. Very helpful.
1 de junho de 2023
EssenceofArgan is a lifesaver for my…
EssenceofArgan is a lifesaver for my dry skin! Their Pure Argan Oil is pure magic. It leaves my skin feeling incredibly nourished and hydrated. I can't imagine my skincare routine without it!
1 de junho de 2023
I tried contact anyone but no response…
I tried contact anyone but no response I don’t like this
31 de maio de 2023
Resposta da Essence of Argan
Hello Kai,
Thank you for reaching out.
A Customer Service Representative will be contacting you. Please keep your lines open.
Alternatively, we can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.
USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 31382420
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904
Thank you - and know we are committed to your TOTAL Satisfaction.
Best,
Customer Support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.