Essential Repairs London  Opiniões 67

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I have asked via live chat x4 with no reply and sent email x1 with no reply regarding my purchase on Friday 5th as there is no tracking update. On Monday it said that order was complete on there onlin... Ver mais

Classificada 5 em 5 estrelas

Working alongside Frixos, Alicija and team has been a pleasure. David Astburys are managing over 500 units and the team have been fast to book in jobs and get the quotes over to us on the same day if... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I found Essential Repairs very efficient with a friendly manner. The guys who came were so nice and worked hard, efficiently and cleaned up so well afterwards. Very helpful and friendly too. Will defi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The team at Essential Repairs are excellent. They are extremely well organised and very helpful, and fair on their pricing too. Engineer visited the property on time, solved and repaired the issue and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Manutenção de propriedades
  2. Electricista
  3. Faz-tudo
  4. Canalizador
  5. Serviço de reparações

Escrito pela empresa

Essential Repairs is a London property maintenance company run by a team of seasoned industry professionals. Whether you're a homeowner, landlord, property manager or tenant - commercial or residential - we’ll provide a prompt and transparent service from start to finish.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Reliable, professional and trustworthy. Will definitely use again and will recommend them to my friends and neighbours.Thank you

16 de setembro de 2024
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Resposta da Essential Repairs London

Thank you for your kind words! We aim to continue to deliver exceptional service and your trust is very valuable to us. If you need anything else in the future, please give us a call!

Classificada 5 em 5 estrelas

Friendly and Efficient

I found Essential Repairs very efficient with a friendly manner. The guys who came were so nice and worked hard, efficiently and cleaned up so well afterwards. Very helpful and friendly too. Will definitely use again!

4 de setembro de 2024
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Resposta da Essential Repairs London

Thank you Carolyn for your kind words! Your feedback is incredibly valuable to our team, and knowing that we exceeded your expectations motivates us to continue delivering the best service possible! If you every need anything in future, please don't hesitate to reach out. We look forward to working with you again!

Classificada 2 em 5 estrelas

I have asked via live chat and sent…

I have asked via live chat x4 with no reply and sent email x1 with no reply regarding my purchase on Friday 5th as there is no tracking update. On Monday it said that order was complete on there online shop. I have just tried to ring to speak to advisor ringing for 3min30sec then phone was nothing so I tried ringing and pressing option status update again ringing for 3min30sec then phone nothing

10 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Maintenance Team

Working alongside Frixos, Alicija and team has been a pleasure. David Astburys are managing over 500 units and the team have been fast to book in jobs and get the quotes over to us on the same day if they are able too. I would definitely recommend their services, if you require a quick turn around and jobs completed to a professional standard. Thanks so much and looking forward to continue building our working relationship.

10 de julho de 2024
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Resposta da Essential Repairs London

Dear Selda, thank you for your kindness! You are a joy to work with and I'm glad to hear that you are happy with our services. We look forward to working alongside you into the future.

Classificada 5 em 5 estrelas

Excellent service

Good job. Great service. Excellent coordination by Alecja.

24 de junho de 2024
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Resposta da Essential Repairs London

Dear John, I'm glad we were able to help. Thank you for choosing us - it's been a pleasure working with you and we look forward to doing so again in the future :)

Classificada 1 em 5 estrelas

This company was send to my House by…

This company was send to my House by Rolfe East , l didn’t call them and l don’t have a contact with this company.The Engineer didn’t fix the washing machine or stay for 5 minutes in my house .This company has been sending me threatening emails and bomberding me with emails.l have tried to explain to them that l am not the one who pays for anything that is broken or not working.The owner of this house is the one who pays for it through Rolfe East.I am going to report this company and to seek legal advice .Enough is Enough now

Kind Regards

Tanya Samushonga

2 de maio de 2024
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Resposta da Essential Repairs London

Thank you for bringing your concerns to our attention. Upon reviewing our records, we can confirm that our services were carried out in September 2021, and as stated in our invoice, the washing machine issue was attributed to an overload of clothes within the machine, which led to the leak.

We believe Rolfe East has made numerous attempts to communicate this finding to you and address the situation appropriately. However, we understand there might have been a miscommunication or misunderstanding along the way.

Please rest assured that we prioritise resolving issues swiftly and amicably. We are open to further discussion to ensure a satisfactory resolution.

Classificada 5 em 5 estrelas

Rapid, efficient, friendly

I was impressed from the word go with this firm. I was initially contacted by Alicja who took the basic details of the job and collected images of what I needed doing, presumably to pre-filter me to the right team. This was done very quickly and with minimal fuss, but in a personable and friendly way - which I appreciate is not an easy thing to balance.

Less than 24 hours later I was contacted by Sameera who reconfirmed my details and booked me in with a contractor - again, with a friendly attitude and efficiently done.

I got a text message with a tracking link telling me exactly when the contractor Giourgken was going to arrive, and it was helpful but unnecessary because he was precisely on time, completing the job perfectly and very quickly. He then did an assessment of another light fitting that we'd forgotten to ask to be included originally.

All in all, I cannot fault Essential Repairs. I will absolutely be using them again and I thoroughly recommend them for speed, service and value.

4 de abril de 2024
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Resposta da Essential Repairs London

Dear Adam, thank you for your kind review. This is pleasing to hear, I'm glad you found our services helpful! It was a pleasure to work with you as well and we look forward to the next time. Take care! xx

Classificada 5 em 5 estrelas

Great working relationship

We regularly work with the team at Essential Repairs. Great bunch of people to work with!
Looking forward to many more years collaborating! :)

23 de fevereiro de 2024
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Resposta da Essential Repairs London

Kelly, thank you, we think you are great too! Looking forward to working together again :)

Classificada 5 em 5 estrelas

Brilliant Service!

The team always go above and beyond to support us. Communication is great and work always finished to a high standard.

12 de fevereiro de 2024
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Resposta da Essential Repairs London

Thank you for your lovely words! Your feedback is much appreciated. :)

Classificada 5 em 5 estrelas

Highly recommend

I have been using Essential Repairs for a number of years. They have proven their weight in gold every time.

They have always been very attentive, polite and reliable

I will continue to use them and highly recommend

8 de dezembro de 2023
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Resposta da Essential Repairs London

Thank you Shane, your support and trust is much appreciated! Xx

Classificada 5 em 5 estrelas

What made my experience great is the…

What made my experience great is the wonderful SAMERA KOSHEN who has an outstanding customer service technique by resolving my repairs matter in a very short time and made everything smooth from getting the plumbing work done to replacing the broken appliances.
Once again thank you Samera …
Deserve a rise.

20 de fevereiro de 2024
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Resposta da Essential Repairs London

Thank you for your kind words. Sameera is a star, you are absolutely right! We look forward to working with you again. Xx

Classificada 5 em 5 estrelas

Great service whatever work you…

Great service whatever work you require. We use ER for our portfolio of properties in West London as our go to provider.

16 de fevereiro de 2024
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Resposta da Essential Repairs London

Thank you for your kind words Gareth, we appreciate your feedback! x

Classificada 5 em 5 estrelas

I cannot say enough good things about…

I cannot say enough good things about this company. They have jumped through hoops and made miracles happen for me. I manage a load of properties and have tasked them to do various things from plumbing, electrics, decorating, pest control, etc and they always come through for me quickly and efficiently. I don't know what I would do without them!

22 de fevereiro de 2024
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Resposta da Essential Repairs London

Rhonda, thank you for your kindness. The pleasure is always ours! We appreciate your trust in our services.

Classificada 5 em 5 estrelas

Can't thank essential repairs enough

Can't thank essential repairs enough, great company to work with from start to finish.
Super knowledgeable and very helpful, sameera was excellent and I can't wait to work alongside them in the future.

13 de fevereiro de 2024
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Resposta da Essential Repairs London

Thanks Rob, we appreciate your feedback! It was our pleasure - we look forward to working together again xx

Classificada 5 em 5 estrelas

I’ve used Essential Repairs on many…

I’ve used Essential Repairs on many occasions for plumbing , carpentry and decorating and always found them to be competitively priced , efficient and easy to deal with .

18 de janeiro de 2024
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Resposta da Essential Repairs London

Thank you Raymond for your kindness, we look forward to working with you again! Xx

Classificada 5 em 5 estrelas

10/10!

My go to company for all things maintenance. Always helpful, available, and willing to go the extra mile to get the job done right. Their engineers are knowledgeable and the admin side is efficient, especially Sameera who goes out of her way to provide the best service. Would recommend!

13 de janeiro de 2024
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Resposta da Essential Repairs London

Thank you for this lovely review and for your continued trust in our team, this is what motivates us! :)

Classificada 5 em 5 estrelas

My experience was great at all levels

My experience was great at all levels - communication, survey, getting quote and electrician work on site. Jurgen and Arjan are high professionals that worked fast and clean. They also explained all steps of their work and showed how to keep records in log book.

7 de fevereiro de 2024
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Resposta da Essential Repairs London

Thank you Diana, it is always our pleasure! I'm glad we could be of service and look forward to working with you again :)

Classificada 1 em 5 estrelas

Can no be trusted unfortunately

Let's just say that our Ring Go camera was a life saver. These guys worked very little and the camera was there to proove it. They tried to rip us of despite having worked with them in the past.

28 de fevereiro de 2023
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Resposta da Essential Repairs London

Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to provide exceptional services to all our clients.

Upon reviewing our records, we have confirmed that any works carried out at your property were completed approximately two years ago. We pride ourselves on the quality and professionalism of our works, and it is disheartening to hear that you feel our services did not meet your expectations.

We understand the importance of transparency and fairness in all our dealings, and we assure you that we have no intention of attempting to overcharge or take advantage of our clients. Our team is dedicated to providing honest and reliable services at all times.

We would welcome the opportunity to discuss your concerns further and address any issues you may have encountered.

Please feel free to contact us directly to arrange a meeting or discuss the matter in more details.


Classificada 2 em 5 estrelas

Work included replacing an old radiator…

Work included replacing an old radiator and tap to bathroom sink. First engineer was an hour late. Work was done neatly, but the radiator valves leaked so I had to call them back to fix it. Return engineer was also over an hour and a half late, no communication from company as to why or estimated arrival time.

29 de janeiro de 2024
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Resposta da Essential Repairs London

We sincerely apologise for any inconvenience caused by the lack of updates regarding the emergency job carried out by our engineer that had overrun. Your feedback is important to us, and I regret that we did not meet your expectations in keeping you informed.

I understand the frustrations that can arise from unexpected delays, and I want to assure you that we take this matter seriously. We are actively investigating the reasons behind the overrun and are implementing measures to prevent such lapses in communication in future.

Thank you for bringing this to our attention, and I appreciate your understanding while we work to resolve this issue.

Classificada 5 em 5 estrelas

Very good and reliable services

Very good and reliable services
I am using their services for domestic and commercial
properties.
So far I am please with their reliability.

Andreas Papacosta

23 de janeiro de 2024
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Resposta da Essential Repairs London

Thank you Andreas for your continued trust in our team, working with you is our pleasure! x

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