The staff were helpful, but the website could be a bit clearer. For example it is not very clear that the AztecFlex student package includes both Aztec and AztecCrystal.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The page was easy to use. My biggest complaint is that the shipping options were too limited. Ideally, we would have been able to do overnight shipping, which was not available, and use our own shipp... Ver mais
A empresa respondeu
Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... Ver mais
This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento científico
- Loja de peças sobressalentes e componentes electrónicas
- Fornecedor de equipamentos
- Fornecedor de artigos para laboratório
Escrito pela empresa
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Oxford Instruments eStore
Escrito pela empresa
- A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
- Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!
High quality products, fast delivery!
Same day dispatch!
Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)
Informações de contacto
Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , Reino Unido
- +44203 514 9208
- ecommerceteam@estore.oxinst.com
- estore.oxinst.com
4,2
Bom
138 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
fast delivery
31 de agosto de 2023
Very good
Very good, response was fast and reactive the license was very easy and fast too.
10 de julho de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
Excellent support
5 de julho de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
TEM grids and boxes arrived quickly.
TEM grids and boxes arrived quickly.
Good quality
2 de junho de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review
license email received after purchase
license email received after purchase. activation very smooth
31 de maio de 2023
Incorrect Consignee details
I was not aware that the items would be shipped from outside the UK. Consequently the wrong consignee VAT number/ EORI have been entered by the shipper on the shipping documents. This makes a huge problem for invoicing.
15 de maio de 2023
Resposta da Oxford Instruments eStore
While some of our offices are UK based, our ecommerce warehouse for Europe is based in The Netherlands. Sorry for any inconvenience this may have caused with your EORI / VAT number, however this does not affect the service you received, your items were shipped immediately and were recieved within 3 working days.
Ordering goods from Italy is…
Ordering goods from Italy is complicated due to the complicated and sometimes absurd rules. However, I was lucky to be assisted so efficiently so that the order was done effortly and very quickly.
8 de maio de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
Since purchasing
Since purchasing, I have been impressed with the fast shipping and free shipping cost.
4 de maio de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Shortest time from ordering to delivery
Shortest time from ordering online to delivery I have ever experienced. Not sure how they did it, but it was quick from start to finish.
14 de abril de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
True overnight delivery!
2 de abril de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a good review - we are glad you recieved your products quickly!
Good, fast reliable
Fast delivery
It would be nice to have the data sheets as well :)
26 de março de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
Very great and prompt support
Very great and prompt support. I had an issue with the software license not being received after purchase. The problem has been solved easily and quickly thanks to the reactivity and help of the teams.
23 de março de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
simple and friendly
19 de março de 2023
Resposta da Oxford Instruments eStore
Thanks for leaving us a great review!
Support services are great
Support services are great, and the shipping is very fast after placing order. This type of probes works pretty well for small and soft crystals.
21 de março de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a review!
One of the most inconvenient website I…
One of the most inconvenient website I have ever used.
18 de março de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving a review. We are sorry you feel this way, however our store works in the same way as any other online store - we offer a variety of payment methods with very quick delivery.
Good service helping me with an issue after I ha
Good service helping me with an issue after I had installed the software.
14 de março de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a great review!
Resposta da Oxford Instruments eStore
Thanks for leaving us a great review!
Item not as described
I ordered two of these at $10 each:
ID 51-1625-0091
SEM Specimen Stubs for LEO/CAMBRIDGE, FEI/PHILIPS, CAMSCAN, TESCAN, ZEISS instruments. 12.5mm dia. Carbon
The description says plural "stubs" and has a picture of two stubs.
Yes, I only received two bags, one stub in each bag. Should have gotten four total.
24 de fevereiro de 2023
Resposta da Oxford Instruments eStore
Thank you for leaving us a review. I am sorry that the image was misleading. It was intended to show the stub from different angles. I have ammended the description on the website now.
No one to talk to - and a little slow
I needed some additional information and tried calling the number(s) listed, but there was no answer.
I was also charged extra $29 for second day air. The order was placed on Friday and I was expecting the package on Monday, but it was only delivered Wednesday.
6 de fevereiro de 2023
Resposta da Oxford Instruments eStore
Thanks for leaving us a review. If you want to talk to someone it is always best to email us at ecommerceteam@estore.oxinst.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.