esupply Opiniões 

422
•
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Solid. Order keyboard on the internet. It arrives next day. Standard e-commerce and half the price of the HP store. What more could you ask for?

Classificada 5 em 5 estrelas

Usually, companies and their customer service are flat out awful. But esupply has changed my mind about online shopping. Literally, this isn't a generic, robotic review. I ordered an item, which cam... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service. I ordered a Samsung laptop at 4-20pm. The order was acknowledged, packe... Ver mais

Classificada 5 em 5 estrelas

Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my it... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

We're a UK based e-tailer with a tech-focus, specialising in supplying IT hardware and consumer electronics at epic prices! Our extensive knowledge of the IT industry and strong relationships with distributors enables us to slash prices for our customers, whilst holding our own stock ensures speedy delivery. Always at the core of our business philosophy is to provide a hassle-free customer experience. This is why we offer a one-stop shop for electronics and deliver on time, every time. Unlike other e-commerce sites, we welcome the opportunity to engage with our customers and are happy to help with questions about any of the products shown on our sites, without chatbots or pre-written responses.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

422 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(422)

8 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

"I could have just ignored your email" WOW!

I purchased a monitor 4 months ago and it has failed. I contacted esupply about it and all they want to do is deflect the issue back to the manufacturer, all they want to do is wash their hands of the issue. When I challenged them on this, the customer service agent I spoke to said "I could have just ignored your email" which to me implied I was being told I was lucky to get a response. Astonishing. I am now going to have to navigate sorting this with the manufacturer, Samsung.

4 de setembro de 2024
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi Richard, thank you for taking the time to post a review.

As with most retailers, if in the unfortunate circumstance a unit is defective several months after the product was purchased, we direct our customers onto the manufacturer for warranty claims as it is the manufacturer who would handle the products repair or replacement. This is stated quite clearly in our terms and conditions.

For Samsung, you are only able to raise warranty claims via your account, which is why we are unable to manage this for you. The process is simple and we are happy to walk you through it should you get in contact again.

I am not personally aware of the comment used for the review title but would like to state that we actively welcome calls and emails as seen from the hundreds of positive reviews below. I can only assume this was taken out of context. I'd be happy to hear otherwise via our email should you feel this is incorrect at customerservice@esupply.co.uk.

All the best,

George (Esupply Customer Service)

Classificada 5 em 5 estrelas

Great shop

Great prices, items in stock ready to ship and the customer service is there when you need it! Special mention to Owen, top guy! Overall 10/10

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Ordered Samsung tablet on 30 July arrived 31 July as promised. Delivery was free and a saving of 70 pounds.would recomend this company without hesitation

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

esupply you deserve bigger recognition…

esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service.
I ordered a Samsung laptop at 4-20pm.
The order was acknowledged, packed and out the door by 5-00pm!
It arrived next day at 2-00pm.
Now that deserves the 5 stars!
Communication from esupply was first class., which included emails confirming payment, dispatch and a DHL tracking number.
Thank you Owen and the team.

However I do have a small problem.
After seeing my new shiny laptop, my wife wife also wants one.
Would I use esupply again?

Definitely Yes!

18 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic service. We purchased laptops for our business and the customer service was superb - helpful and knowledgable advice and received within 24 hours of purchasing! Highly recommend Esupply.

23 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My own positive experience

Firstly, it was brilliant to be able to make contact by telephone (which was answered quickly) and speak directly to someone.
The gentleman I spoke with was polite, friendly and knowledgeable of his subject. As a result of the conversation I was able to make an informed decision on which item I wanted to purchase to best suit my needs.
The price was the best I could find,dispatch,packaging and delivery were excellent.
I was also delighted with the communication made by the company as follow up. I would have no reservations about recommending them to others and definitely feel confidential asking for further advice or making future purchases.
Many thanks!

7 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

If you're looking for the latest…

If you're looking for the latest technology at affordable prices, esupply is the perfect place for you. They offer a wide range of authentic products and ensure quick and reliable service. Not only that, but their customer service is exceptional and available at all touchpoints, so you can be sure that you'll be taken care of every step of the way. Whether you're a tech enthusiast or just looking for a reliable device, esupply is the go-to destination for all your needs.

9 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

THE VERY FAST DELIVERY SUPERB AFTER…

THE VERY FAST DELIVERY SUPERB AFTER SALES SERVICE SECOND TO NONE.
I PURCHASE FROM ALL MAJOR SUPPLIERS AND IN 50 YEARS NEVER RECEIVED BETTER SERVICE FROM ANY RETAILER OR WHOLESALER.
THIS COMPANY IS GOING PLACES MARK MY WORD
BEST REGARDS PETER DAVIES

26 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company great communication great price super fast delivery great customer service ⭐️⭐️⭐️⭐️⭐️ I'm a happy customer not shore about my neighbours with all this bass my sounderbar is pumping out

10 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

What fantastic customer service!

What fantastic customer service! I have never had this much positive experience from any other company, Owen is a saint.

When I asked about the price for a CPU he immediately kept it on reserve for me and honoured the price if it went up. When I queried about Klarna payment, as it wasn't available at the time of purchase, Owen went as far to reinstate Klarna with free next day delivery on top just for me to purchase.

And the next day it arrived well packaged and safe. What an amazing service, I couldn't have asked for anything better, will definitely come back again for another upgrade towards my PC!

26 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

All around fantastic experience

First, big shout out to Jamie and Owen!

Long story short, they have great prices and great customer service. Had a slight issue with pricing and they resolved it immediately. Will absolutely be shopping with them in the future.

24 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Best price on the market for the Ryzen 5 5600x that I bought, next day delivery was included for free which is a nice plus, had no issues at all. I was wary using this site at first because I've never heard of it but it's all legit and a great site.

21 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a new GPU from ESupply

I ordered a new GPU from ESupply. At first I was a little bit annoyed because they had sent me the wrong product. But I have to say it might possibly the best customer service experience I've ever had. I reached out to support on a Saturday and got a response 8am Monday morning. They promptly rectified the issue by picking up and delivering the correct card the very next day. Very impressed with this service. Would use again, and thanks to Jamie who helped me out.

28 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful company

Very helpful company. Requested a special delivery date for my phone. All arranged and communicated by esupply support. Very reasonable price for the phone including delivery. Excellent service, very happy.

17 de outubro de 2023
Opinião espontânea

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