esupply Opiniões 

422
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Solid. Order keyboard on the internet. It arrives next day. Standard e-commerce and half the price of the HP store. What more could you ask for?

Classificada 5 em 5 estrelas

Usually, companies and their customer service are flat out awful. But esupply has changed my mind about online shopping. Literally, this isn't a generic, robotic review. I ordered an item, which cam... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service. I ordered a Samsung laptop at 4-20pm. The order was acknowledged, packe... Ver mais

Classificada 5 em 5 estrelas

Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my it... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

We're a UK based e-tailer with a tech-focus, specialising in supplying IT hardware and consumer electronics at epic prices! Our extensive knowledge of the IT industry and strong relationships with distributors enables us to slash prices for our customers, whilst holding our own stock ensures speedy delivery. Always at the core of our business philosophy is to provide a hassle-free customer experience. This is why we offer a one-stop shop for electronics and deliver on time, every time. Unlike other e-commerce sites, we welcome the opportunity to engage with our customers and are happy to help with questions about any of the products shown on our sites, without chatbots or pre-written responses.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

422 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(422)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service, couldn't have done more honestly. I emailed asking if it were possible to push the delivery back a day because I wouldn't be in, and with a CPU worth £200 I didn't want it to be left on my doorstep like most delivery services do (another story), they replied quickly and we're very helpful, and friendly!

11 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Esupply is Bestsupply

Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my item next day on Saturday. No issues, no hiccups. CPU works perfectly. When I'm looking for PC parts I go through a list of common PC parts websites, this was my first experience with Esupply and now its going to the top of the list. Easily recommend to my friends and collegues. Jamie and Owen are legends.

7 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Wow!

Wow. Refreshing customer service from Jamie. Deliveries come next day every time. Looking forward to doing more business with these guys, very glad I found them.

11 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! Excellent Shipping! I will not be buying any PC parts from Amazon again! This is my place from this moment on! 10/10 Very Highly Recommend! Thank You!

29 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

had a faulty CPU got replaced quite…

had a faulty CPU got replaced quite quickly , pc now up n running

17 de julho de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

It's always a nightmare on the off chance your tech fails on you, but we're glad we could get you back up and running sharpish!

Please let us know should you need anything in the future.

All the best,

George (esupply customer service)

Classificada 5 em 5 estrelas

Great product… kind, polite customer service

Great product, fantastic customer service! Would definitely recommend!

14 de junho de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Glad to hear you're happy with both the product and service. If you need anything else you know where to find us!

Kind regards,

George (esupply customer service)

Classificada 1 em 5 estrelas

AWFUL

Awful service. Paid for an item to be delivered the next day on Thursday and item still hasn’t arrived on Saturday evening. It’s a Fathers Day gift and now it’s too late to buy something else. When you try and contact the phone number it doesn’t even work. What a rubbish company with rubbish systems in place - totally unreliable

15 de junho de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hello,

I cannot apologise enough for the issues you experienced regarding your order, particularly as it was for a Father's day present. We are available to contact via the number provided, however this is not operated on weekends (outlined on our website). A colleague has contacted you about a resolution for the inconvenience caused.

Kind regards,

George (esupply customer service)

*EDIT*
This customer has been refunded for the shipping and offered a discount code in response to the mentioned inconvenience; however, they have chosen not to update their review to reflect these resolutions.

Classificada 1 em 5 estrelas

If it looks too good to be true, it probably is!

We ordered a Shark IZ420UKT vacuum cleaner from the esupply website on Saturday for £355.01 as the cheaper of two offers, the other being on the Shark website for £439 but still £110 under the recommended retail price. The website promised delivery today and I was debited accordingly. However, this afternoon I received an email saying that due to an stock error the item was out of stock and I was being refunded. In the space of those 3 days the other offer has now expired and if I still wish to purchase this model it will cost me an extra £200. Needless to say, I won’t be buying this vacuum or anything else from esupply and in future I will remember, if something looks to good to be true, it probably is!

30 de maio de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi Lindsey, we're incredibly sorry that you missed out on this deal. Unfortunately, a number of orders came through in a short period of time causing this item to oversell. This is unacceptable on our part and we will be looking at an internal solution to prevent this happening going forward.

That being said, we have had many customers purchase units at the price advertised, so we do not agree with the deal being "too good to be true". As you can see from the reviews below we love providing great prices to our customers!

Although you have stated here you wouldn't like to buy from us again, we'd like to offer you a discount on any future order with us to show you this was a one-off and not the norm, please look out for the email.

Kind regards,

George (esupply customer service)

Classificada 5 em 5 estrelas

This is what customer service looks like!

I am massively impressed with the way this operation is run. Competitive pricing, super quick responses to queries, eager to find solutions and delivery of my item within 24 hours. I cannot think of anything they could have done better.

It was my first time using esupply and there was a glitch with the delivery charge on the website. I emailed to ask if there was any way to resolve this, not really expecting a response. Within 15 minutes, Owen had responded with two potential solutions for me to take my pick from. I completed my order that afternoon and by lunchtime the next day my package had arrived.

For all of those shops who are wondering, this is what customer service looks like!

Thanks guys - I will be back.

26 de maio de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi Richard,

Thank you for your review and your words. It really does mean a lot to the team here when our customers have a pleasant experience.

If you encounter any issues with the product then please don't hesitate to drop me an email directly on jamie@esupply.co.uk and I will look into it right away for you. Alternatively, there is always the option to give us a call on 0333 011 0551 and one of the dedicated team members will be more than happy to help.

We look forward to seeing you again soon! In the meantime, please do look after yourself.

All the best,

Jamie (esupply).

Classificada 5 em 5 estrelas

Couldn’t have been better!

Ordered Bang and Olufsen earbuds Friday afternoon. Fantastic price, and they arrived 9.30 Saturday morning! Very pleased with the product, and the service was excellent. Highly recommend.

20 de maio de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi Graham,

Thank you for giving us a shot - we really appreciate it. Your kind words mean a lot to our team here.

We are glad you are happy with your new earbuds! If you encounter any issues with them then please don't hesitate to drop me an email directly on jamie@esupply.co.uk or give us a call on 0333 011 0551 and one of the dedicated team members will be happy to help.

Once again, we appreciate you taking the time to drop us a review and we hope you have a great weekend.

All the best,

Jamie (esupply).

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

Edit: It has come to my senses that odd things happen now and then.
The customer service here is WONDERFUL and responsive, they have shown nothing but utter respect to me from start to finish.

I would highly recommend this smaller business for anyone looking for cheaper products, it is literally the same as anywhere else but you get a U.K.-based customer service team as a bonus too, one that is sympathetic.

28 de abril de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hello, after investigation we'd like to apologise for the experience you've had regarding your order. I can see that your returns request made on the 26th of last month was missed due to an error in our mailbox system. This does not happen often and it is taken very seriously by our customer service team, who do not want to fall anything short of excellent.

In terms of your original return request, the reason for return was missed delivery expectation. From what we can see, the item was ordered on the 25th of April at 2023 and was delivered the following day however we are happy to take the item back for a full refund.

A member of our team has been in contact to organise the return and refund, which we will make sure is as smooth and quick as possible. Should you wish to purchase another device we would love to supply you and hopefully make amends for the error.

Kind regards,

George (esupply customer service)

Classificada 5 em 5 estrelas

Excellent customer service

Got an order that was slightly damaged, not to the fault of ESupply. That delivery was next day, which was fantastic. I got an immediate replacement, which also came the next too, and I found the empathy of the customer service team to be very empathetic, Jamie in my case. Was offered a discount if I wanted to keep the slightly damaged item, but I prefer pristine items, and was offered a refund or new item.

6 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered 3 Samsung T7 2Tb hard drives…

I ordered 3 Samsung T7 2Tb hard drives via Amazon.
The box was delivered and signed for on the doorstep.
I went inside, opened the outer box and discovered that the 3 inner boxes were empty.
I reported to Amazon - response “not our problem, signed for, report to police”.
Police cannot get involved as it’s a civil case.
This should now be investigated as there is clearly a thief within the supply chain with almost £500 of my hard drives.
Comments urgently required before I escalate this theft.

15 de março de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hello John,

First of all we'd like to thoroughly apologise for having received a package with missing drives. For context, with any fulfilled by Amazon stock, we ship the stock into Amazon's warehousing and they confirm all units are sealed (they also record the weight of the box to ensure nothing is missing). From this point the responsibility of the stock then passes onto Amazon, as it is stored and shipped via them.

If this were ordered via our website, we would have had more control over the situation, however as it was ordered through Amazon the blame does fall to them.

That being said, I'd like to help in processing your refund claim so if you could please get in contact either via phone or email at george@esupply.co.uk and I will do my best to assist you.

Once again we apologise for the inconvenience caused and hope we can solve the issue for you to the best of our ability.

Classificada 5 em 5 estrelas

Well priced and free next day postage…

Well priced and free next day postage as well. I was waiting for delivery yesterday and popped a quick question off to esupply customer services and got a reply within minutes telling me a one hour window for delivery.
Fantastic customer service response which is always a winner in my view.
I would definitely use this excellent company again.

10 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

QUICK, great prices and amazing customer service.

I ordered an Asus Vivobook from esupply. It was impossible to find it with the specifications I needed. I found it on esupply!! It was cheaper than anywhere else. I was quoted over a month to get the laptop delivered by other suppliers. Esupply got it to me in less than a week. Quick replies and answers through customer service. Laptop works perfectly. Fantastic company!!

2 de dezembro de 2022
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi there,

Thanks for the positive feedback! It is always a great feeling knowing we have provided you with a great product, at a great price swiftly and safely.

We hope to see you again soon and further improve!

Kind regards,

Owen (esupply)

Classificada 5 em 5 estrelas

Owen was spot on really speedy to…

Owen was spot on really speedy to emails and always available on the phone with no call centre or hold and waiting times would recommend this company 100% and I will be returning thank you

23 de fevereiro de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi Brandon,

Customers like yourself is why we do this. We really appreciate the kind words and hope you enjoy the monitor!

If you need anything in the future just give us a shout.

Kind regards,

Owen (esupply)

Classificada 5 em 5 estrelas

10/10 Service!

Amazing company Ordered a laptop came so quick in perfect condition! Will definitely be ordering again Nice work guys keep it up.

19 de janeiro de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi James,

We do not mess about here at esupply! Thank you for the kind words and we can't wait to see you again soon.

Kind regards,

Owen (esupply)

Classificada 5 em 5 estrelas

Highly recommended Prompt replies to email and very fast…

Prompt replies to email and very fast delivery at an excellent price, would highly recommend

6 de fevereiro de 2023
Opinião espontânea
logótipo da esupply

Resposta da esupply

Hi there,

Fast delivery at affordable prices is the aim of our game! We appreciate your order and review and hope to see you again soon.

Kind regards,

Owen (esupply)

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