I have used etax for a few years, it is a trust worthy service, professional, online accountants step me through any issues. I have both my young adult sons using this service. We are able to lodge ou... Ver mais
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Leia as opiniões dos outros
Being unemployed my tax returns are simple. Etax has everything set up to streamline everything. If you have any inquiries, tax agen /accountant will review all the information and ask you questions i... Ver mais
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Always did my tax on my own. This year was different as I had to deal with investments and CGT. Made an account, submitted all information and waited for responses. Easy to understand messages and to... Ver mais
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I personally have not had to lodge a tax return since 2013, so obviously all my details are going to be different and they made it so easy to contact them. No long waiting periods, just answer sorted... Ver mais
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Informações sobre a empresa
Sobre Etax
Escrito pela empresa
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Escrito pela empresa
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, qualified accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Informações de contacto
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely gone down hill
Absolutely gone down hill
Accountants are inconsistent and all have a different story in regards to claims. Your return starts off so high and drop 1000percent by the end due to poor knowledge. Better out there
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Jenks,
We're sorry to hear about your experience this year - inconsistency in the advice you received is something we take very seriously, and we completely understand why that would be frustrating.
We escalated your file to one of our senior accountants as soon as we received your review, and we understand one of our team leaders was able to speak with you directly. We're sorry we weren't able to reach a resolution, as we would have loved the chance to make it right.
We take your feedback seriously and we'll be reviewing this internally to ensure our quality controls are strengthened and to avoid this happening again.
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and wish you the very best moving forward.
Kind regards,
Etax Accountants
Fast, helpful for full refund and no wasting time.
Fast... Excellent 👌👌👍👍
Will recommend to absolutely anyone!!!
Thank you Etax.
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you very much for taking the time to leave a review, Mohamed. It's great to hear you found our service fast and helpful. We appreciate you recommending us and look forward to assisting you again next time!
I have used etax for many years now
I have used etax for many years now. This year I felt the agents really went to work on getting me the best return and were really responsive through the process. It was honestly so quick and easy.
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for your continued trust and support in Etax, Jessica. We're so pleased to hear you found our agents worked hard to get you the best return and that you found the whole process quick and easy. Thanks for choosing Etax and we look forward to seeing you again next year.
Very easy to complete and help there if…
Very easy to complete and help there if needed. Signed my tax estimate and was pleased, after E-tax accountants reviewed it, I got a substantial more back. Thank you guys, I'm very pleased with results 😊😁😊
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the wonderful 5-star review, Nicole. We're delighted to hear you found Etax easy to complete and help accessible when needed. We're glad to hear your pleased with results and look forward to assisting you again next time.
5+ years - still impressed
After 5 plus years using Etax I am still impressed every June/July by the ease and speed by which my return is processed. The experienced accountants always ensure I am getting the maximum benefit from my claims for a healthy return.
What a great result for such a small cost.
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you so much for your continued trust and support over the past five years, Pieta. We're delighted to hear you've consistently had a smooth experience and that our team has helped maximise your tax return year after year. We truly appreciate your kind words and look forward to assisting you again next tax season.
Year after year I've felt like I'm in…
Year after year I've felt like I'm in a safe place with experieced accountants looking after me
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Boris, thanks for taking the time to leave this review. We're delighted to hear that you've continued to feel supported and in safe hands year after years with Etax. We truly appreciate your continued trust and look forward to supporting you for many more years to come.
GREAT GREAT GREAT !
GREAT GREAT GREAT !! communication and service is GREAT GREAT GREAT, Highly recommend ETAX !!
7 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for taking the time to share this, Matt. We're so pleased to hear that you are happy with our communication and service. We appreciate you recommending us and look forward to assisting you again in the future!
Excellent got more back than what was…
Excellent got more back than what was first told highly recommended more back than a tax accountant
2 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Rachael, thanks for the wonderful 5-star review. We're delighted to hear you got more back than you were first told. We appreciate you highly recommending us and hope to be able to assist you again next tax time.
so easy to complete and any new…
so easy to complete and any new information is explained in an easy way
6 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for taking the time to leave us a review, Ruth. Glad to hear our process was easy to complete and explained information clearly. We look forward to assisting you again in the future.
Easy and fast online service.
Easy and fast all online and they have All your information they will ever need to complete your tax return. Their fee is very reasonable compared to other accounting charges you may encounter.
6 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for your great review, Max. We're glad you found the process quick and easy and our fees reasonable. We appreciate you choosing Etax.
I have been using Etax for years!
I have been using Etax for years now, and according to my experience, I believe it is the most efficient and trustworthy service I've ever used. I don't need to leave home; I can do it easily from my computer or my smartphone, and an agent is always ready to answer any questions or help me out. However, in the end, it is not even that expensive. I cannot ask for better!
6 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you for your thoughtful review, Massimo. We're delighted to hear that you enjoy the convenience of completing your tax return from home and that our team has been there whenever you've needed assistance. It's wonderful to know you feel you're receiving great value, and we look forward to helping you again in the future.
Optimum results every time
I have reached out to Etax for my returns since 2017. What a relief to take the stress and worry about taxation away from the EOFY. Quick, efficient and accurate I have no hesitation when tax time rolls around. Would highly recommend.
6 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you for your loyalty since 2017, Paula. It's fantastic to hear that we've been able to take the stress out of EOFY and consistently provide quick, accurate service you can rely on. Your recommendation means a great deal to us, and we look forward to assisting you again next time.
Most effective and efficient tax return.
I have used ETax for many years. It has always been stress free and efficient. Using the previous years information is excellent in removing any anxiety I might have about lost details. I am particularly happy with the consistent correspondence to ensure I have completed all that is necessary before proceeding.
6 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you, Antoinette, for your wonderful review and for trusting Etax over the years. We're so pleased that being able to use your previous tax information has helped make the process stress-free and given you peace of mind. We truly appreciate your continued support and look forward to helping you again next tax time.
Always super easy to come back to year…
Always super easy to come back to year after year, very quick and good communication.
3 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for sharing your experience with us, Emma. We're pleased the experience was easy to manage. Thanks again for the lovely review and for your continued trust in Etax.
Etax 100%
I love using Etax for my returns now. I've discovered them last year on FB and looking at the comments and reviews, I was a bit skeptical but went for it anyway. My highest ever return I received and I was so shocked and had to compare to other websites and myGov to make sure I wasn't mistaken. To this day, I have just lodged my tax return again from them and will probably stick to them for a long time. I love how easy it is to navigate through the website and how simple it was to fill out the forms step by step. The service provided I can say is a 20/10 and I highly recommend everyone with a basic tax return to use this service for a quick and convenient tax lodge. Thank you team!
5 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you, Belle, for your wonderful review. We're so pleased to hear you gave Etax a try and that the process was easy to follow from start to finish. It means a lot to know we've earnt your trust, and we truly appreciate your recommendation of us. We look forward to helping with your future tax returns!!!
Professional services maximum return
Having etax do my taxes this year as well as all other years is due to their due diligence seen my estimated tax refund go from a reasonable return into a more increased return proving the etax team get more for your return highly recommended team .
5 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for your continued trust in Etax over the years, Kyle. We're delighted to hear our team helped maximise your tax refund while making the process straightforward and thorough. We look forward to assisting you again next tax season.
Quick and Easy
One of the best and quick for beginner to lodge their tax return, they proceed fast and are very responsive if need help , I used them time to time for my entire years in Australia
5 de julho de 2026
Opinião espontânea
Resposta da Etax
Thank you very much for taking time to leave this review, Seng. We're so pleased you continue using our service after several years and find our service quick and easy. We're glad you chose Etax.
Easy and straight forward
5 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the great review, Kay. We're so pleased you found our service easy and straightforward. Hope to be able to assist you again next tax time.
Resposta da Etax
Many thanks for the 5-star review, Amber. We're delighted to hear you found our service quick and easy. We're glad you chose Etax.
Resposta da Etax
Many thanks for leaving this review, Leroy. We're pleased to hear we were great and quick to accept. We hope to be able to assist you again next tax season.
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