Etax  Opiniões 

I appreciate the online etax form as it is easy to follow. I also appreciate the tax agents behind the scenes with giving me deduction and addition that I have no idea of, if I was doing this independily. Thankyou so much, very much appreciated.

I did all the hard work providing organised figures, detailed notes, and manually entered USD dividend figures from my statements, yet the accountant never responded 1-to-1 to my comments. It clearly showed they ignored my queries when their first draft completely missed obvious property settlement adjustments for rent and deductible expenses. I can only hope they actually verified my foreign dividend calculations, as I have completely lost confidence in their attention to detail.

Our first tax return in Australia, I expected it to be a difficult process but these guys made it effortless, we also got more than what i had estimated. Would highly recommend.

I have found I am getting different responses from and different messages, you owe this or you will receive this or that debt is from last year...it's all a bloody mess.
Getting hit with a tax bill from the previous year, now twice...
Refund isn't the refund.
Ato debts that never get passed on, and or if they are even legitimate.
Last time.

Some answers were hard to do. ie bank details of last return. Especially if you haven't worked for 10 years or more, and your tax was done by an accountant. Also if required photo indentification. I am not computer savvy and this really done my head in.

OMG when I filled it out it came to $400 when the accountant had finished it was $900. Woohoo thank you so much ETax

I used this company for many years, but in the last few years, the service has gone downhill.

With no change in my circumstances (work, home, etc.), my estimated reimbursement started decreasing for no clear reason. When I asked why, I was told the figures were correct and that legislation had changed; with no further explanation offered.

Until this year... when they really touched rock bottom.
Their estimate came to around $200. As a check, I entered the exact same data into another provider's website and into myGov: both returned an estimate of over $5,800. When I queried the enormous gap, the company admitted they'd left out some data, then revised their figure to over $6,000.
Despite this error, they then pushed me to sign off on the tax return quickly so I could "get the money sooner", before the numbers had even been properly checked. Obviously I didn't sign and demanded my tax return to be cancelled.

At this point I have no confidence in the accuracy of any of my previous returns with this company and will be reviewing them independently. I won't be using this provider again, and I'd encourage anyone currently using them to double-check their figures against another source.

NEVER AGAIN!!

And please Etax, stop contacting me! (email, phone calls..)! As I said on the phone and via email: I don't trust Etax anymore, so I won't be doing any business with them.

I would highly recommend etax. I have asked them two questions after I lodged my tax and they were more than happy to provide assistance and efficiently. Thank you so much for your wonderful service - keep up the great work! NIKKI T

I have used Etax for seven years but following my experience with my 2025-26 tax return I have decided to cease using their services.
My return was straightforward and included salary income, investment income and a First Home Super Saver Scheme (FHSS) withdrawal. After Etax processed the return, I was advised that my estimated outcome had changed from a $1400 refund to a tax liability of $12,839.75 due to the FHSS component.
This result caused considerable stress, particularly as the explanation provided was simply that the FHSS amounts had been added to the return and that I needed to pay Etax's fee before the return could be lodged.
Concerned that something was wrong, I reviewed my return directly through the ATO's myTax system. The ATO calculation recognised the FHSS income and automatically applied the First Home Super Saver Scheme tax offset, resulting in an estimated refund rather than a large tax debt. My refund estimate was approximately $1,334, representing a difference of more than $14,000 from the figure Etax had provided.
After I challenged the calculation, Etax subsequently acknowledged that a "special return" would need to be performed in order to include the FHSS offset correctly.
My concern is not that mistakes can occur. My concern is that the FHSS offset is a fundamental part of the FHSS tax treatment and the omission resulted in a dramatically incorrect estimate being presented to me. I also question the effectiveness of the review process, given I was told the return had been checked against ATO records before this occurred.
In addition, over the seven years I used Etax, I cannot recall a single occasion where any additional deductions, tax planning suggestions or opportunities were identified beyond what I had already provided myself. Looking back, I could have completed my own returns through myTax and achieved the same outcome while saving the annual fee.
As a result of this experience, I have terminated my engagement with Etax and will be lodging my own returns in future.
I cannot recommend the service based on my experience.

ok
it was very helpful

Great experience with my tax return easy to navigate and happy with the outcome

Professionally and easy set up all process..

It’s good service

Misleading information. Nowhere was there any sign that this was not an ATO online form, nor was there any information regarding fees to be paid! NOT HAPPY JAN!

Etax were very vast and efficient when getting me a great result with my tax

Gold star. I've been using them for well over a decade now, and the fee has barely crept up, the website remains simple to use (resisting the urge for a dozen unnecessary UI updates every year just to give the IT department something to do), and most importantly of all they really do remain on the ball. Most memorable encounters have been them proactively applying for an extension on my behalf when I forgot to get the return in by the deadline, and helping me find a missed return from my teen years when the ATO came calling! Easily worth the small fee for the reassurance of having a safety net.

So easy to use this service. Been using Etax since I came here to Australia for more than 10years very easy and good service.