ETravelSim - Travel eSIM Opiniões 

765
TrustScore: 4 em 5

3,9

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Classificada 3 em 5 estrelas

Habe eine esim für Tanzania gekauft. Sehr komplizierte Installation. Eine 13 stellige Esim Nummer zum Freischalten habe ich nie bekommen. Nicht in der App, noch per SMS, nicht per Email. Geld ve... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

In der Türkei praktisch unbrauchbar Meine Erfahrung mit der eSIM von E. Travis SIM in der Türkei ist leider sehr schlecht. Die Internetverbindung ist nahezu durchgehend extrem langsam und insta... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wir hatten zunächst Probleme die eSIm zu aktivieren. Ich möchte hier einen Anwenderfehler unsererseits nicht ausschließen. Der Support war sehr hilfsbereit und hat uns sehr gut unterstützt. Letztlich... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought eSIM from ETravelSim website, it arrived in less than 5 mins on email (check your junk folder). I forwarded QR to another device so I could scan it and it was instantly set up. Arrived in... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de telecomunicação
  2. Operadora de telecomunicações
  3. Operadora de redes móveis
  4. Serviço de hospedagem web
  5. Agregador de viagens

Escrito pela empresa

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

765 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(765)

140 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Customer Service

The Ordering and Activation were easy. Cheap and quick. The support team are always quick to respond and will help if something isn’t right. Some of the best customer support I have experienced in a long time.

23 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Campbell Crow, Apologies for any inconvenience caused to you. Our team had attended your complaint yesterday and the data speed issue was resolved.

Kindly feel free to contact us if you need any further assistance.

Thank you
Team eTravelSIM

Classificada 1 em 5 estrelas

Die Verbindung ist extrem schlecht

Die Verbindung ist extrem schlecht. Ständig ist die Verbindung weg, und es ist nicht klar, wann die Verbindung wieder steht. Klar meine ich an den gleichen Standort während man da einfach sitzt, ohne eine Strecke zurückzulegen. Die Verbindung ist einfach weg, und viele Minuten später ist sie wieder da und so geht es den ganzen Tag, überall. Überall ist faktisch gemeint. Denn so ging es, als ich das Land betrat, und 2000km durch das Land fuhr , mit vielen Zwischenstopps. In jeder Stadt/Ort, das gleiche Spiel. Verbindung ist weg, Verbindung ist da, Verbindung ist weg, Verbindung ist da. Also ich kann nur sagen, extrem schlecht. Würde es verbrennen, wenn es eine richtige Sim wäre. Für eine weitere Person habe ich den gleichen beschissenen Tarif gewählt (gleichzeitig natürlich, sonst hätte ich garantiert einen anderen Anbieter genommen) , gleiche Sche**e. Daher habe ich dann für eine weitere nicht den Fehler wiederholt und habe eine klassische Sim-Karte gekauft. Die SIM-Karte ist von dem Netzanbieter, worüber auch die ESim verbunden ist. Die klassische Sim Karte funktioniert aber problemlos ohne irgendeine Unterbrechung oder Störung. Das ist aber auch das letzte Jahr bei anderen esims genauso schlecht gewesen. Es war ein anderer esim Anbieter , bzw zwei andere und beide waren genauso schlecht wie diese hier. Damals hatte ich dann immer zwischen den beiden esims gewechselt, häufig hatten aber auch beide verschiedene esims kein Netz. An sich richtig cool, so ne esim, wenn das angebotene auch geliefert wird.

14 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Iskender Zerey, We are very sorry to hear about the negative experience had with our eSIM. We understand that our eSIMs operate on local networks, and while network congestion can occasionally be a factor, From your detailed feedback, we can understand that the network issue significantly impacted your experience across various locations.

We would like to thoroughly investigate this matter to understand the root cause of the connection problems he encountered. We will connect with you directly to provide the best possible resolution.

Thank you,
Team ETravelSIM

Classificada 1 em 5 estrelas

BETRUG VORSICHT AN ALLE URLAUBER

Alle Achtung vor Betrug und Täuschung

Die unlimited Tarife sind nicht unendlich sondern TÄGLICH AUF 3 GB begrenz, die Tarife lohnen sich so garnicht und sind maßlos überteuert für 3 gb pro Tag fast 90 Euro für 30 Tage Internet, das ist Betrug da überall mit unendlich geworben wird.

Wollte mit dem Internet arbeiten aber es geht nicht,
Eine Warnung an alle Urlauber und holt euch lieber einen sim mit täglich 4 gb da spart ihr euch mehr als die Hälfte

Die Bewertung ist echt hier die Order id damit es nicht gelöscht wird #551071

21 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Jiade, Apologies for any inconvenience caused. In our unlimited plan, there is a fair usage policy applied by the network operator and this information is shared on our website. After you reported the complaint to our team, they have attended it promptly and resolved the data issue. Your eSIM had started working.


Kindly feel free to reach out to us if you need any further help.

Thanks
Team ETravelSIM

Classificada 5 em 5 estrelas

Sim didn't work at my model but the…

Sim didn't work at my model but the support was outstanding. Helped to make it work within 2 hours.
Thank you very much.

21 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Thank you, LG GW!

We are especially pleased to learn that our support team was outstanding and their efforts helped you get your eSIM working seamlessly. Providing exceptional support is a top priority for us, and it's incredibly rewarding to learn that our team's dedication made a positive impact on your travel experience.

Thanks for 5 star rating.

Team ETravelSIM

Classificada 5 em 5 estrelas

The customer support team was really…

The customer support team was really helpful , definitely will recommend to my friends.

20 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Michelle Chen, we are thrilled know that you found our customer support team to be really helpful. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team.

We are so pleased that you will recommend our eSIM services to your friends. Your recommendation means a great deal to us.

Team ETravelSIM

Classificada 5 em 5 estrelas

Very comfortable to activate the e-SIM.

Very comfortable to activate the e-SIM.
Very good connectivity on WiFI and also with local calls. Very economical card with great quality for UK all the areas.

1 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Chetan, It brings us great pleasure to know that you had no issues with connectivity, both for internet and local calls with our eSIM. Your feedback is highly valuable to us and encourages our continuous efforts to provide reliable and efficient services.

We appreciate your kind words and look forward to serving you again for your future travel eSIM needs.

Thank you,
Team eTravelSIM

Classificada 1 em 5 estrelas

Not reliable at all

Hello

I am in the Balkans for 10 days and have bought an ilimited data e-sim.
For now: the service was not reliable in Albania... And did not work for one second in North Macedonia.

I ve sent some very detailed e mails.
E travel Sim answears... But it s perfectly useless.
Today: it still does not work at all.!

Communication and marketing could not replace Technical skills!
SG

19 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Gaquiere Stanislas, We are sorry to hear that you're having trouble with your eSIM. Our team has responded to your queries that were reported by you.

North Macedonia is not the part of your plan, therefore you could not access the services. As we checked our records, it worked in Albania.

Let us investigate it and get back to you.

Team ETravelSim

Classificada 1 em 5 estrelas

Avoid! if i could leave 0 stars i would

I purchased an eSIM to use in Turkey, but unfortunately, it didn’t work. Despite trying all the troubleshooting steps, I couldn’t get it to function. I contacted customer service to report the issue, but they kept asking for proof that the eSIM wasn’t working, including my location. They were dismissive, ignored the core issue—that I had paid for a service that didn’t work—and their responses came across as rude. I informed them that I had to purchase another SIM from a different provider, which worked without any problems. They assured me that I would receive a refund, but it's now been four weeks and I still haven’t received anything.

19 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Kathy Kainth, We sincerely apologize for the inconvenience caused regarding the eSIM activation. We have thoroughly checked this case and found that you bought the UK data only eSIM and it was activated. You wanted to use it in Turkey, however Turkey was not covered in your plan, therefore you could not use it. Our team has guided you to book a new eSIM for Turkey which you can use and we offered the refund for the unused UK data eSIM.

Thank you
Team eTravelSIM

Classificada 3 em 5 estrelas

SAV à la hauteur en cas de problème technique

Achat d'une eSim avant un voyage en Turquie. L'installation s'est fait sans problème sur un smartphone Motorola, mais je n'ai pas pu activer la carte pour des raisons techniques. L'assistance n'a pas réussi à résoudre le problème et a proposé le remboursement.
En résumé, échec technique (pour ce voyage et avec ce smartphone), mais entreprise sérieuse et professionnelle.

15 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Antoine, We sincerely apologize for the inconvenience caused regarding the eSIM activation. Typically, the eSIM activation process is designed to be automatic once the QR code is scanned. Given the issues encountered, we need to investigate this matter thoroughly on our end to understand what went wrong.

To facilitate our internal investigation and to enable us to reach out to ​you to resolve this, ​we​ would request you ​t​o kindly provide us with his order number​. This information will be crucial in assisting us to identify the specific transaction and address the problem effectively.

Thanks,
Team eTravelSIM

Classificada 5 em 5 estrelas

high-level customer service

high-level customer service. 😍
I used esim services in the UK. Support responds immediately. I even ran out of data within the FUP and after contacting support they increased it again. I am a very satisfied customer :-)

16 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Thanks Ivan Majer for giving 5 star rating to us.

We are pleased to hear that you are very satisfied with our customer care team's response. Your feedback truly matters and it keeps us encouraged to deliver hassle-free experiences to our users.

Happy traveling!

Team eTravelSIM

Classificada 4 em 5 estrelas

Not working unfortunately


I purchased 10 day e-simm and got the email how to activate it and then via WhatsApp chat found out it wasn't compatible. I wish i read thoroughly on their website which phones are compatible so am not disappointed knowing it won't work anyway issue was resolved quickly and amicably.

10 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Shahid, We are sorry to hear about your experience. We, at eTravelSIM provide eSIMs only, not the physical SIM cards. We have given the instructions on our website to check the phone's compatibly so that our customers can buy only if they have the eSIM supported mobile phone.

Let us check the best possible solution for you and our team will contact you with an update.

Thank you
Team eTravelSIM

Classificada 5 em 5 estrelas

Good day guys

Good day guys.
I purchased an eSIM from etravelsim and the first one was giving me a hard d time activating. I immediately reported it to the support team and we tried some ways together into activating it and we failed. That’s when they sent me another one to replace the one with error. Meaning that the service they provide to the client rests in good hand because they are also preoccupied into achieving clients satisfaction. Thanks for carrying. Love you

6 de julho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Marco, We are truly glad to hear that you were pleased with the complaint handling process by our team. It gives us great pleasure to know that your request was attended to promptly and resolved efficiently.

Happy travelling!!

Team eTravelSIM

Classificada 5 em 5 estrelas

Great sim, amazing service.

Got 2 sims for my wife and I for a month in Spain and France. Data works great. I added 100min voice for local calls. At first I was confused because it doesn't show a number when you check the sim and I tried calling the other phone but it wouldn't work, so I contacted customer service by WhatsApp and they checked it out and helped me understand that it wouldn't work to call each other because it was local calls only, and these numbers are UK. which it was exactly what they advertised. Honestly didn't need the 100min of local phone calls, but it was so cheap that it is nice to have incase I want to call a restaurant or hotel, ect. The fact that they patiently responded to my inquiry was super helpful and honestly crazy convenient considering I was able to just message when I had time on my holiday. This is an insane deal compared to my phone provider as it almost cost the same for this as ONE DAY of roaming with my plan from home. Great value great customer service.

30 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Thank you Ryan for your kind words. We are delighted to hear that our customer care team was able to effectively address your inquiries and resolve the questions that you had. It is always our priority to ensure a seamless and positive experience for our customers.

Thanks
Team eTravelsim

Classificada 1 em 5 estrelas

Nicht mal ein Stern haben die verdient…

Nicht mal ein Stern haben die verdient .Habe 16,95 bezahlt und nichts erhalten .Es wird nicht mal geantwortet.

28 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi Michaela Petrak, we are sorry to hear about your experience. We assure you that our team has replied to your email and shared the eSIM QR code twice to you. Trust, your query was resolved.

You can reach out to us on support@etravelsim.com for any assistance.

Team eTravelSIM

Classificada 1 em 5 estrelas

BIG SCAM! don’t buy it

BIG SCAM! Their “unlimited” data plan is a big SCAM. You only get around 4GB per day, and after that, the speed drops or it just stops working. So basically, you're paying for something labeled unlimited that’s very much… limited. Make it make sense. 🙃

26 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Hi, We would like to inform you that the pack you bought was an unlimited data pack. As per the fair usage policy, you get 4GB per day high speed data and then the speed reduces to upto 256kbps till the next day.

We have written on our website too about the fair usage policy on the unlimited data pack.

We would request you to kindly share your order number with us so that we can connect with you and provide you with the best possible solution.

Team,
EtravelSIM

Classificada 3 em 5 estrelas

Guter und schneller Service aber kein unlimited Datenvolumen

Guter Service. Beantwortung aller Fragen per Mail wurden schnell beantwortet.

Aber, unlimited Datenvolumen ist voraussichtlich grundsätzlich nicht möglich. Meine unlimited Datenrate wurde sofort auf 4 GB eingeschränkt (pro Tag).

Also unbedingt vorher genau lesen. Die Möglichkeit der Datenvolumen Einschränkungen gibt es für den Anbieter und hiervon wird auch Gebrauch gemacht.

24 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

​Hi Wolfgang G, thank you for sharing your review. We would like to inform you that the pack you bought was an unlimited data pack. As per the fair usage policy, you get 4GB per day high speed data and then the speed reduces to upto 256kbps till the next day. We have written it on our website too about the fair usage policy on the unlimited data pack.

We are glad to hear that our customer care team attended your complaint promptly and resolved it.

Team
eTravelSIM

Classificada 5 em 5 estrelas

Excellent Customer Service!

My husband and I purchased eSIMs for the first time on our trip to the south of France. I had read reviews and selected eTravelSim based on the positive reports. I can highly recommend this company. Not only does the Sim provide the service we need, but their customer response team is fantastic!! They are quick to reply and eager to resolve any issues you might have. I had several questions and the agents were friendly and responsive in addressing each of my queries. This, more than anything, makes them the vendor of choice for me!! Will definitely use again for our next travels. Patricia K.

18 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Patricia!, thank you for sharing your review. We are delighted to know that you had a excellent eSIM experience with us.

It means a lot that you recommend our eSIMs to others and it gives us immense satisfaction that you will be using our services in the future.

Happy travelling!

Thank you,
Team eTravelSIM

Classificada 5 em 5 estrelas

Excellent

Works great! Thanks!

8 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Tina, We are happy to hear that you had a great experience with our eSIM service.

Thank for the 5 star rating!

Team eTravelSIM

Classificada 5 em 5 estrelas

Well recommend!!

Well recommend!!! I have a mistake on buying US Esim when i was on brazil not knowing it wont work on brazil..so i reached out on there whatapp and notify the problem..then they make actions to refund my US Esim...thanks alot team etravelsim🫡🫡🫡

14 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Thank you, Rogelio Rosaldo Jr! Your recommendation means a lot to us.

We are thrilled to receive 5 star rating from you.

Team eTravelSIM

Classificada 3 em 5 estrelas

Stopped working after one day

Worked for one day, then stopped working. Support chat wasn't answered.

Update: Returned to connect on the third day after I had found out that the problem was erroneous APN info given in the installation email. Deleting it and letting the network figure it out itself fixed the problem.

14 de junho de 2025
Opinião espontânea
logótipo da ETravelSim - Travel eSIM

Resposta da ETravelSim - Travel eSIM

Dear Florian G, We are sorry to hear about your experience. Kindly share your order number with so that we can investigate it internally and contact you to provide with the best possible solution.

We look forward to your response.

Thank you,
Team eTravelSIM

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