Eu Hypershell Opiniões 7

Timeline of Deception: Order Number: #HSGL10787

Jan 11, 2026: Ordered and CANCELED on the same day. Received confirmation of cancellation.

Jan 14, 2026: Despite cancellation, they shipped via DHL. They forced ME to contact logistics while I was in Taiwan and the item was in HK.

Late Jan: I refused delivery in Taiwan and completed extensive paperwork to return the item.

Feb 2026: Found out they STILL CHARGED my credit card on the original order date (Jan 11).

I contacted customer support multiple times and only received robotic, template responses. No refund date, no transaction ID, no proof of processing.

Warning to all: This is a typical Chinese company masquerading as an international entity. They have zero integrity in their refund process. I have already filed a formal dispute with my bank. DO NOT BUY FROM HYPERSHELL.

Habe das x pro ausprobiert. Funktioniert gut aber eigentlich macht es für mich keinen sinn da ich noch zu fit bin und wir keine Berge in der nähe haben .
Wollte es nach einem tag zurück schicken und dann ging der Ärger los .
Man muss erst eine e msil schreiben und begründen warum man es zurück geben will . Die wird dann einfach nicht beantwortet und man hst max 14 Tage Zeit.
Zum Glück habe ich es mit klarna bezahlt. Habe es nach 3 Tagen einfach an die Adresse in Deutschland zurück geschickt von der es kam . Habe dann bei klarna die DHL Sendungsnummer eingegeben dann wurde der Betrag bei klarna storniert .
Mal sehen wie die Sache weiter geht .
Es kann nicht sein das man in Deutschland ein Gerät für soviel geld verkauft und nicht einmal 14 tage Rückgaberecht geben will .
Deswegen finde ich die Firma unseriös würde es nicht noch mal bestellen . Wenn mal wirklich was kaputt ist muss man sich dann mit hongkong rum ärgern da ist der Hauptsitz.

ne jamais acheter ce produit via la maison mère hypershell.eu le service client est inexistant et ne répond pas impossible de retourner le produit a savoir que cet exosquelette est livré sans chargeur et qu il faut un téléphone à 400euros pour le faire fonctionner donc aucune garantie ne peux fonctionner

Unreliable company, I reported them to the police.

My Journey as an Ex-Cofounder and Collaborator with Hypershell: Lessons Learned from Partnership Risks

When I first partnered with this Shanghai-based exoskeleton startup, I was optimistic and excited about contributing to cutting-edge innovation in the civilian exo space since I had known Kelvin, the founder, for quite many years. However, my experience quickly became a crash course in startup-related risks, especially when partnerships and expectations aren’t aligned. Looking back, I feel compelled to share this story to help others navigate similar situations.

The Early Signs I Should Have Paid More Attention To
In Q4 of 2022, the founder approached me to consult on their upcoming crowdfunding campaign. They were facing significant cash flow challenges, claiming that the company would not survive until next May. While I initially overlooked the financial red flags and campaign creation challenge, I agreed to help, providing brand audit, brand story development, pre-launch Facebook ads, commercial video scripts, press release with pitch, and campaign page production.
What stood out at the time was the agreement they proposed—flat $30 hourly fees instead of the standard industry rates of 5-10% revenue commission. While this seemed like a fair deal to help a struggling startup, hindsight taught me otherwise.

The first Kickstarter campaign raised an impressive $1.3M, which should have marked the start of a successful partnership. Unfortunately, the agreed-upon fees were never mentioned again or fulfilled, leaving me wondering whether I could’ve done more to ensure accountability upfront.

Equity Drama That Took Me by Surprise
By 2023, things escalated beyond what I expected. As co-founder of another tech startup myself, a shareholder resolution invoked a clause from corporate bylaws—to demand the transfer of my equity for free. The core accusation and evidence against me mentioned in it is the agreement for part-time consultant for Hypershell. You can imagine the frustration I felt, especially when legal counsel questioned the clause’s legitimacy.

The Eye-Opening Details Found During Due Diligence
During the company’s Seed/Pre-A funding phase in 2023, I was asked by the founder to play the role of a freelance photographer/videographer at the same time a huge fan of hiking—the perfect candidate for a user interview from investors. I was then invited into the group chat and very soon hopped on a 30-minute con-call to prove the crowdfunded exo is super useful in my work scenarios.

These findings made me question everything about the startup’s leadership and integrity. It underscored the importance of rigorous due diligence—a step that often gets overlooked when trust is assumed too early.

Final Thoughts
Looking back, I realized the importance of balancing optimism with caution in partnerships and agreements. While this chapter of my career involved setbacks, it also empowered me with insights that I’ll use to advocate for transparency and accountability in the startup world.
If you’re working in a similar space—or contemplating throwing your weight behind an early-stage venture—my advice is simple: trust your instincts, do your homework, and protect your interests at every step.

Allen Shen
Ex-cofounder at IceWhale Technology

Avoid Hypershell – Misleading "14-Day Trial" and Nonexistent Customer Support

I purchased a Hypershell Pro under the impression that they offer a 14-day trial period as advertised on their product page ("Essai de 14 jours"). However, when I requested a return within that timeframe, I was given the complete run-around:

Instead of honoring the supposed trial period, they demanded photos of the product—as if visual evidence could prove its massively exaggerated performance claims (e.g., supposed 25km battery life barely lasting 5km).
They then changed their story, saying returns are only allowed for defective products, which completely contradicts the "trial" wording they use to lure in customers.
When confronted with this bait-and-switch policy, they stopped responding entirely—no refund, no accountability, just silence.
On top of that, my order was delayed for 8 months without any explanation or notification. When it finally arrived, it was already obsolete, as they had quietly released a new version while leaving pre-order customers like myself stuck with an outdated product.

At this point, Hypershell operates like a scam—they mislead buyers with false advertising, refuse refunds, and disappear when questioned. If you value your money and customer rights, stay far away from this company.

escroquerie, commandé en avril 2024, nous sommes fin janvier 2025 et je n'ai toujours rien reçu, mon compte client est desactivé, et le service client ne repond pas ! c'est clairement une arnaque !