Bardzo szybka reakcja,odpowiedź. Pomoc i zaangażowanie pani Sabiny. W moim przypadku zawinił przewoźnik firma UPS ,który przez 10 dni nie odebrał zwracanego produktu.Nie skontaktował się,nic,cisz... Ver mais
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Powinnam dać zero ale nie ma możliwości. Firma, którą powinni zająć się prawnicy. Zgłaszałam reklamacje spodni ponieważ po 10 założeniach zrobiły się jak szmaty. Odrzucono reklamację z powodu braku me... Ver mais
A empresa respondeu
Maryam vom Kundenservice hat sich innerhalb von 24 Stunden gemeldet und sich um mein Anliegen gekümmert. Sie war sehr bemüht (nicht ironisch gemeint) und war sehr kulant. Eine derart positive Erfahrun... Ver mais
A empresa respondeu
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Backed by over 125 years of purposeful design and craftsmanship, Lee’s® movement-inspired innovations, versatile styling and superior fit continue to inspire generations of brand loyalists. Shop the official Lee online store for a variety of designer jeans, shorts, shirts and more. Experience why Lee has been a popular brand since 1889.
Informações de contacto
Reino Unido
- eu.lee.com
3,1
Aceitável
231 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I tried to return an order with Lee and…
I tried to return an order with Lee and there was no option anywhere on the website to get a return label, I then requested one form customer service which send me a return label that had already been used, resulting in me not being able to return the package. I asked for valid return label m but did not get any responses till now. If free returns are advertised it needs to be made possible for the customer to easily return the item.
27 de novembro de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi there,
Thank you for reaching out and for your feedback regarding our service. I am sorry to hear that our service was not up to standard. Unfortunately at this moment there is no option for Customers to create a return label, although I will make sure to flag this with our development team and hopefully this is something that can be added in the near future.
Again I am deeply sorry that our service was not up to standard. I hope you have a better experience the next time you decide to use our service.
We appreciate your feedback, as this is always highly valued and helps us to improve going forward.
Best wishes,
Ciaran,
Customer Care Team.
Eigentlich alles bestens würdet ihr…
Eigentlich alles bestens würdet ihr nicht mit UPS zusammen arbeiten.
Der Fahrer fährt seit 3 Tagen mit meinem Paket herum, ohne es abzugeben.
UPS ist zu mindest hier in Hamburg das unzuverlässigste Paketunternehmen.
Und die sendungsverfolgung und das callcenter eine Schande.
17 de novembro de 2022
Opinião espontânea
Resposta da Lee Online Store
Lieber Maximilian,
Vielen Dank, dass Sie Ihre Bewertung mit uns geteilt haben.
Es tut mir sehr leid zu hören, dass Sie Ihre Bestellung bisher nicht erhalten haben.
Wir haben Ihre Anfrage gestern erhalten. Diese wurde unserem Team auch schon bearbeitet. Bitte sehen Sie dafür Ihre Inbox ein.
Gerne hätte Ihnen unser Team die Mühe abgenommen und das Paket für Sie abgefangen.
Ich entschuldige mich für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen,
Ciaran
US Lee is not genuine...cheating
My order Id: L000036700.
I purchased a shirt in cash on delivery...size and quality was not good...so, returned it... customer service is not at all active...i didn't get my refund till now.... CHEATING... All options to contact are closed...fake website and people... No one is there to answer... I regret that I chose this website to buy shirt... always Amazon and Flipkart is best ever...these are deceiving and looting websites.... please think many times to go to these kinds of websites... not worth...i lost my money...
19 de outubro de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi there,
I am sorry to hear about your troubles around getting your refund. I have looked into this a little more and i see you are posting from India ? This Trust Pilot links to the European site - https://eu.lee.com
I have tried to access your account with the reference you have provided, however this is not a sequence Ref we or our USA site uses and so it is possible you have placed your order elsewhere in which case i am unable to assist.
However please feel free to visit our website and fill in the contact us form to provide more information - marking in the comments for Teresa and i will come back to you
kindest regards
Teresa
Klantenservice reageert niet
Na een bestelling van een aantal basic shirts heb ik contact gezocht met de klantenservice. Na de eerste wasbeurt was de pasvorm van de shirts veranderd. In eerste instantie liep het contact vlot en werden er foto's door mij toegestuurd. Vervolgens al weken niets meer gehoord ondanks meerdere herinnering mails.
28-10: Inmiddels gebeld door Lee, probleem wordt nu opgepakt.
26 de outubro de 2022
Opinião espontânea
Resposta da Lee Online Store
Beste Rob,
Het spijt me te horen dat u een slechte ervaring heeft gehad met de Klantenservice. Hiervoor mijn welgemeende excuses.
Naar aanleiding van het telefoongesprek van zojuist, heb ik een email naar u verzonden om te kijken naar een passende oplossing.
Met vriendelijke groet,
Marco
Klantendienst
Zamówienie anulowano
Zamówienie anulowano. Podowem był brak dostępności produktów, jednak w sklepie internetowym oraz infolinii wszystkie zamówione jeansy były dostępne w wybranym przezemnie rozmiarze.
19 de setembro de 2022
Opinião espontânea
Resposta da Lee Online Store
hi Pawel, i have seen that we sent you communication explaining the error on 19th September along with a discount to replace your order , Please let me know if you have not received this and i will look into it, from our information we emailed you and it was delivered , so check your spam folder - thanks Teresa
In love with the brand AND customer service
In love with the brand for many many years. And now in love with their customer service as well. First time afters so many years I had an issue with a retour. My motto: it's not about the problem, it's about how you solve the problem. And Lee's customer service in the Netherlands (Marco) is the absolute master. He was on top of it and did not let go until it was solved. And kept in touch on updates all the time. Thanks!
Very happy customer forever :)
7 de setembro de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi Kim,
Thank you so much for your kind review! I'm really glad to hear that my colleague Marco was so helpful and I will be sure to pass your lovely feedback on to him!
Have a wonderful day,
Best,
Theo
Customer Care Specialist
Great and fast Service
Great and fast Service. Lara helped me very well With my claim. Also very friendly. I will make my future purchases with a Good feeling at your store.
12 de setembro de 2022
Resposta da Lee Online Store
Hi Thomas,
Thank you very much for taking the time to leave a review. I will be sure to pass on your kind feedback to my colleague Lara!
Have an excellent rest of your week!
Best,
Theo
Customer Care Specialist
Exzellent!
What a pleasure.
Nice pants und exemplary delivery!
Could Not be better.
27 de julho de 2022
Resposta da Lee Online Store
Hi Ingo,
Thank you for taking the time to leave your feedback. I'm so glad to hear you had a great experience and are happy with your purchase!
Have an excellent rest of your day!
Best,
Theo
Customer Care Specialist
Fehlendes Rücksendeetikett und kein Kundenservice erreichbar
An die Mitarbeiter von Lee,
Obwohl ich der Anleitung auf der Lee- Webseite gefolgt bin und meine Rücksendung heute auf der Lee-Webseite angemeldet habe, wird auf der Lee-Webseite kein Rücksendeetikett erstellt. Die Webseite muss einen Fehler haben, da kein Rücksendeetikett angezeigt wird. Und mir wurde das Rücksendeetikett auch nicht per Mail gesendet. Als ich Lee telefonisch versucht habe zu erreichen, kam ein Anrufbeantworter mit der Ansage, dass aufgrund eines Feiertages der Kundenservice nicht erreichbar sei. Heute ist kein Feiertag. ( 24.06.)
Ich bitte Sie mir ein Rücksendeetikett für meine Bestellnummer 200000264531 zeitnah per Mail zu senden! Ich wollte das Paket eigentlich heute bereits zurücksenden, aber wegen dem fehlenden Rücksendeetikett ging es leider nicht! Bitte um schnelle Hilfe, da Lee hier offensichtlich einen technischen Defekt mit meinem Rücksendeetikett hat!
24 de junho de 2022
Opinião espontânea
Resposta da Lee Online Store
Guten Morgen Birte,
Vielen Dank, dass Sie sich an uns gewandt und Ihr Feedback hinterlassen haben, und bitte akzeptieren Sie meine Entschuldigung für das Problem beim Drucken Ihres Rücksendeetiketts auf unserer Website. Ich kann verstehen, dass dies eine frustrierende Erfahrung für Sie gewesen sein muss.
Am Freitag, den 24., waren unsere Leitungen geschlossen, da es an unserem Standort ein Feiertag war. Bitte entschuldigen Sie die durch die Schließung entstandenen Unannehmlichkeiten!
Wie ich sehe, hat sich mein Kollege gestern per E-Mail mit Ihnen in Verbindung gesetzt und Ihnen jetzt ein Rücksendeetikett ausgedruckt und zugeschickt. Bitte zögern Sie nicht, sich wieder mit uns in Verbindung zu setzen, wenn Sie weitere Probleme mit dieser Rücksendung haben, und wir helfen Ihnen gerne weiter!
Am besten,
Theo
Spezialist für Kundenbetreuung
Nice customer service
Lara did a great job. She replied immediately and took care of a important topic to me for a Jeans delivery.
Many thanks for your nice support.
Have a lovely day !:)
16 de junho de 2022
Resposta da Lee Online Store
Hi Romy,
Thank you so much for your feedback. I'm really glad to hear that my colleague Lara was able to provide you with top-class support! I'll be sure to pass on your kind words to her!
You have a lovely day too :)
Best,
Theo
Customer Care Specialist
Great customer service
I had a few questions about the materials of the jeans and after that I needed assistance picking out replacements for some old pairs of Lee jeans. Shirana at Lee provided excellent service, explained everything I needed to know in detail and sent me two good recommendations to replace my old pairs.
14 de junho de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi Tomas,
Thank you so much for your feedback! I'm really glad to hear that we were able to provide you with the correct advice and recommendations to suit your style!
I will be sure to pass your kind words on to my colleague Shirana :)
Wishing you a wonderful day,
Best,
Theo
Customer Care Specialist
Marco is the best!
Voor het eerst sinds jaren had ik een verkeerde maat jeans online gekocht. Even naar de klantendienst gebeld. Eerst en vooral : onmiddellijk antwoord! En het probleem werd ook direct aangepakt en opgelost door Marco. Ik koop erg veel online en soms kan er iets mislopen maar de beste klantendienst is bij Lee. En daarom koop ik enkel Lee!
3 de junho de 2022
Opinião espontânea
Resposta da Lee Online Store
Hallo Anne-Marie,
Heel erg bedankt voor de beoordeling! Ik ben zo blij om te horen dat je van ons Lee-merk houdt en dat je zo'n geweldige ervaring hebt gehad met onze service.
Ik zal je complimenten zeker doorgeven aan mijn collega Marco!
Ik wens je een geweldige dag!
Het beste,
Theo
Specialist in klantenservice
I could not ask for better service from Lara/Lee
I could not ask for better service from start to finish. Having nor worn Lee jeans for many years I was given excellent advice on the best fit for the style I was after.
I also had several questions relating to the discount I was entitled too which was addressed to my total satisfaction by Lara. Thank you Lee 😀
2 de junho de 2022
Resposta da Lee Online Store
Hi,
Thanks so much for your review! Our team take pride in their knowledge of our extensive product range, so I am so glad we were able to advise you regarding the best style and fit for you! I will be sure to pass your kind comments on to my colleague Lara :)
Wishing you a very pleasant day,
Best,
Theo
Customer Care Specialist
Lara was super helpful and attentive
customer service staff was super helpful and attentive. She even followed up and gave me an update once the matter was resolved.
17 de maio de 2022
Resposta da Lee Online Store
Hi,
Thanks so much for leaving a review and I'm very glad to hear Lara was able to help you. I will be sure to pass on your kind words to her :)
Have a great day!
Theo
Customer Care Specialist
Resposta da Lee Online Store
Hi,
Thanks for taking the time to leave a review for us! I'm really glad to hear that we were able to answer your message promptly.
Have a great day!
Theo
Customer Care Specialist
So satisfied!!!
13 de maio de 2022
Resposta da Lee Online Store
Hi Linda,
Thank you so much for your kind review! I'm glad that we were able to assist you with your issue.
Have a wonderful day,
Theo
Customer Care Specialist
Super customer service.
8 de maio de 2022
Resposta da Lee Online Store
Hi,
Thanks so much for the comment! We are happy to have been able to help you :)
Have a fantastic day!
Theo
Customer Care Specialist
Alles OK tolle Ware 1A
7 de maio de 2022
Resposta da Lee Online Store
Hallo!
Vielen Dank für Ihre Bewertung! Ich freue mich, dass unser Support-Team Ihnen helfen konnte.
Ich wünsche Ihnen einen schönen Tag!
Theo
Lee Kundendienst Team / online order
I would rate the website itself with 2 to 3 stars since there was an technical issue and the filter is not working well, HOWEVER, I received great support for several questions and issues from Lara (Lee Kundendienst Team) - that's the reason I will give 5 stars!
5 de maio de 2022
Resposta da Lee Online Store
Hi,
Thank you so much for your review and I'm glad to hear you were happy with our support. I will be sure to pass your feedback on to Lara!
Have a wonderful day,
Theo
Customer Care Specialist
Ich hatte versehentlich den gleichen…
Ich hatte versehentlich den gleichen Retourenschein für zwei Pakete verwendet welche ich innerhalb von ca 1 Woche abschickte. Das zweite Paket konnte leider eine Zeit lang nicht aufgefunden werden.
Die Kundenbetreuerin bearbeitete den Sachverhalt sehr gewissenhaft.
Diese war zu jedem Zeitpunkt höflich und freundlich. Der Sachverhalt selbst war etwas doof aber so eine gute Kundenbetreuerin zu haben machte die Sache gleich viel besser !
Vielen Dank!
4 de maio de 2022
Resposta da Lee Online Store
Hi,
Vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten! Ich freue mich zu hören, dass wir gute Arbeit geleistet haben, und ich habe dafür gesorgt, dass Ihre Kommentare an Lara, weitergeleitet wurden :)
Ich wünsche Ihnen noch einen wunderschönen Tag!
Theo
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