Bardzo szybka reakcja,odpowiedź. Pomoc i zaangażowanie pani Sabiny. W moim przypadku zawinił przewoźnik firma UPS ,który przez 10 dni nie odebrał zwracanego produktu.Nie skontaktował się,nic,cisz... Ver mais
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Leia as opiniões dos outros
Powinnam dać zero ale nie ma możliwości. Firma, którą powinni zająć się prawnicy. Zgłaszałam reklamacje spodni ponieważ po 10 założeniach zrobiły się jak szmaty. Odrzucono reklamację z powodu braku me... Ver mais
A empresa respondeu
Maryam vom Kundenservice hat sich innerhalb von 24 Stunden gemeldet und sich um mein Anliegen gekümmert. Sie war sehr bemüht (nicht ironisch gemeint) und war sehr kulant. Eine derart positive Erfahrun... Ver mais
A empresa respondeu
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Backed by over 125 years of purposeful design and craftsmanship, Lee’s® movement-inspired innovations, versatile styling and superior fit continue to inspire generations of brand loyalists. Shop the official Lee online store for a variety of designer jeans, shorts, shirts and more. Experience why Lee has been a popular brand since 1889.
Informações de contacto
Reino Unido
- eu.lee.com
3,1
Aceitável
231 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Please Avoid.....
Item still not Received..I have tried to contact this company via customer service 5 times today and never replied..I tried to cancel this order ever before they claimed to have processed it and refused to cancel and Refund...what a disaster this company is..Again!!!!please Avoid!!!
29 de março de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi Damien,
It was a pleasure to speak with you on the phone just now. As I mentioned, if ever you are in need of a quick response then please do give us a call and we will be there for you! For emails our normal response time is 24 hours, so we will still get back to you quickly there too, but best to ring for urgent matters.
Unfortunately as we also informed you as well cancellations or changes to placed orders is not possible, but our returns are free! So even in the event of an error, fixing it is nice and easy. The team and I remain at your disposal if any further doubts!
Sincerely,
Felicia
Great customer service!
18 de março de 2022
Opinião espontânea
Resposta da Lee Online Store
Thanks so much for the recognition! Means a lot to Joana who you worked with. I have passed on your kind works :)
Have an excellent day Joakim!
Felicia
Return did not work out, service helped me out and was very supportive and friendly.
I had an issue with my return and called the helpdesk (germany) The assistant was very helpful, explaining the general process and started a query to provide my refunds. The service was very kind and supportive. Usually, it is a bit difficult with helpdesk support.
9 de fevereiro de 2022
Opinião espontânea
Resposta da Lee Online Store
Guten tag Georg,
We very much appreciate the recognition. Even if things go wrong, we are always there to help. Give us a call back anytime!
All the best,
Felicia
Commande incomplète
J'avais reçu une commande incomplète. J'ai contacté lee.com et après plusieurs mails qui prouvaient ma bonne fois, Lee m'a remboursé la totalité de ma commande.
C'est honnête et très sérieux.
2 de fevereiro de 2022
Opinião espontânea
Resposta da Lee Online Store
Chère Mme Petitjean,
On est vraiment désolée que vous avez du attendre tout ce temps pour une solution. J'espère que vous vous sentiez mieux maintenant que tout est réglé.
Bonne journée!
Felicia
I have not received my order
I have not received my order. To date I have not received a reply to my message about this nor have I received a refund.
25 de janeiro de 2022
Opinião espontânea
Resposta da Lee Online Store
Hi Monic,
Thanks for getting in touch. Please check your inbox for a response from our Customer Service Agent Marco. On January 14th he replied to your email and provided you a link to track your parcel, indicating that they had not reached you at home so it was waiting for collection at a parcel shop in your area.
We will re-send you this info by email again, but if you still don't see it feel free to give us a call: 0 800 360 00 04
Hope to hear from you soon!
Felicia
Very disappointed--was sent the wrong item and was impossible to return it for free
Please don't order from them! Their modus operandi is to send the wrong items and then it's almost impossible to return them. Please read the other reviews from unsatisfied customers, because you'll see the similarity between their story and what happened to me. Next, I shall share my experience. I ordered a pair of jeans on Nov., 27th 2021. I received it on Dec., 2nd and it didn't fit. I went on the Lee website to generate a return, but couldn't do it, because the return function on the website does not work. I called customer service on Dec., 3rd and then I found out while speaking to them that they sent me the wrong item and the lady asked me to wait for the return label, because they have to correct in the system the item they actually sent. I sent another email on Dec., 9th to ask for a return label. They replied that they are waiting to correct the item in the system. On Dec., 12th I asked them if I could mail the package to the address on the package, because I cannot keep the package any longer. No one replied. Meanwhile I've been trying to get a hold of customer service, but no one would answer. On Dec., 14th I finally got a hold of customer service and asked if they could send me a label, if not, I would like to mail the package to the address on the package. They told me the address is correct. I mailed the package from Germany on Dec., 14th and it arrived in the Czech Republic on Dec., 17th. On Dec., 15th they emailed me a return label, but after I emailed that I had mailed the jeans. I didn't need their return label almost 2 weeks after first talking with them. The package was already on the way to the Czech Republic. Lee returned my money for the jeans today, Dec., 23rd, but did not want to pay for the shipping. They sent an email offering me 15% for my next purchase, but rest assured, that I am not silly to buy again from them! I also checked on Dec., 18th and the return function on the Lee website did not work, 15 days after talking to customer service in the first place. That is unacceptable!
23 de dezembro de 2021
Opinião espontânea
Resposta da Lee Online Store
Dear Monica,
Thank you for taking the time to explain your frustrations. I sympathize with your situation and I fully accept that this is not our regular standard of service. While I cannot retroactively remedy any of these issues, I can at the very least explain what went wrong so that it is clear to you that we have never intended for you to have such a hard time.
This summer we changed our processing systems, as with any change there were teething pains. One such pain that pops up sometimes is a misreading of an item code. Regrettably, this is how you ended up with a wrong item. This item being incorrect has a knock-on effect on the Returns process given the miss-matched code. I can assure you that any regular shipments are easily returnable from that page just by printing a label, it is simply that yours was irregular. This is of course our mistake, I just want you to feel confident that our website does more often than not function properly.
The long wait for your replacement label was directly linked to a very high volume of calls and emails that our Customer Service Team were attending to since the middle of November. With unprecedented sales during this period, we found ourselves unable to keep up. Again, this is our fault, but we want you to know that we did not mean to make you wait.
Additionally, to put your mind at ease, our regular returns policy is a very generous 30 days from the date of delivery. Had you held on until we sent proper the return label on December 15th (12 days after receipt of the parcel) you would still have had over 2 more weeks to return it. As it is outlined on our website, our returns are completely free, which is why we cannot cover the cost for returns that you arrange yourself. We appreciate your understanding.
Lastly, once a parcel arrives at our Warehouse, it must be sorted and processed. Again, the delays in this timeframe were due to high volumes of returns, but we tried our best to get through them as quickly as possible.
Please accept our most sincere apologies that this was not your best shopping experience with us. But, please do know that we appreciate your feedback and we will use it to make improvements for the future.
All the best,
Felicia
Nie zamawiajcie nic ze strony LEE EU
Nie zamawiajcie nic ze strony LEE EU. No chyba, że jesteście pewni, że zamówienia nie będziecie zwracać. Zwroty na stronie nie działają. Nie ma możliwości wygenerowania etykiety zwrotu. Infolinia albo nie działa, albo rozłącza po kilku minutach oczekiwania na połączenie. Po 1 godzinie nieustannego dzwonienia wreszcie połączyłam się z konsultantem, który twierdzi, że przyśle mi na e-mail etykietę zwrotu nie pytając nawet, o numer zamówienia, który chce zwrócić... Dopiero na moje pytanie, co Pani chce mi przysłać, skoro nawet nie zapytała o moje dane, Pani spisała numer zamówienia. Niekompetencja. Ostatni raz zamawiam w tym sklepie. Najgorszy sklep internetowy z jakim miałam doczynienia. Naprawdę ostrzegam wszystkich.
10 de dezembro de 2021
Opinião espontânea
Resposta da Lee Online Store
Droga Renata,
Dziękujemy za podzielenie się swoją opinią.
Bardzo nam przykro słyszeć, że nie jest Pani zadowolona z naszych usług. Rozumiemy Pani frustrację, ponieważ ma Pani rację, że na naszej stronie internetowej wystąpił błąd techniczny, który uniemożliwił wygenerowanie etykiet zwrotnych (które są wymagane do bezpłatnego odesłania zwrotu). Na szczęście nasz dział IT naprawił już ten błąd i proces zwrotów przebiega sprawnie.
Po ogromnej liczbie zamówień w Czarny Piątek oraz Cyber Poniedziałku wiele osób miało takie same wątpliwości jak Pani, gdyż nie mogli stworzyć swoich etykiet zwrotnych. Dlatego nasz zespół był niezwykle zajęty odpowiadaniem na te prośby, zwłaszcza, że wiele osób dzwoniło wielokrotnie, co sprawia, że linie telefoniczne mogą być często zajęte.
W sprawie Pani rozmowy z naszym pracownikiem Działu Obsługi Klienta, to staramy się pracować z jak największą wydajnością, aby pomóc jak największej liczbie klientów! Przy odrobinie cierpliwości, upewniamy się, że klient otrzyma to na co zasługuje. W związku z tym, widzę, że etykieta zwrotna została wysłana do Pani wczoraj rano i dotyczyła spodni, które otrzymała Pani 9 grudnia :) Przepraszamy za wszelkie niedogodności wynikające z tego opóźnienia.
Życzymy wesołych i spokojnych świąt!
Felicia
Wrong item sent out and Impossible to return items
Sent me the wrong sized jeans. Tried to return but could not generate a return online. Spoke to customer services who said I should be able to do so within 5 working days. I was still unable to generate a return so they arranged for a courier to collect. Told me courier would have the return label. Courier turned up without a return label. Had to call again to arrange another courier collection. Hopefully I’ll finally be able to return! Wrangler have my money and i have jeans that don’t fit me. I don’t get my refund until they have received my return in their warehouse!
10 de novembro de 2021
Resposta da Lee Online Store
Hi Georgina,
We are sincerely sorry for the less than satisfactory shopping experience you had with us. While we cannot change what happened, we can most definitely promise to use this info to improve our service going forward. I can see that your refund was processed on November 24th and the funds should now be returned to your account. Please feel free to get in touch if you have any further doubts. We very much appreciate your patience with us and with our shipping partners. Next time will be smoother for sure!
Happy holidays!
Felicia
Really helpfully arranged a courier to…
Really helpfully arranged a courier to collect my return when the labels didn't work in the collect plus shop. Only downside is the parcel takes quite a while to arrive in the first place. Staff very helpful tho.
29 de outubro de 2021
Resposta da Lee Online Store
Hi Freya,
Thanks for sharing your experience. Even if Plan A doesn't work out we are always quick to provide our customers with a Plan B!
Sorry to hear about the wait times. We are currently seeing some delays due to knock-on effects of Brexit. We hope to be back to full speed soon!
Have an excellent weekend!
Sincerely,
Felicia
Very prompt reply
29 de outubro de 2021
Resposta da Lee Online Store
We aim to please!
Thanks for taking the time to comment.
Have a great weekend!
Felicia
I have asked my order details till now…
I have asked my order details till now no answer
27 de outubro de 2021
Resposta da Lee Online Store
Dear Cruz,
Thank you for getting in touch.
Your email regarding order tracking was received on the evening of October 26th and responded to yesterday October 27th by Tomasz. Please check your inbox for his reply containing your order details. You can submit those on the following website to see the latest movement of your parcel: https://www.yodel.co.uk/track/
If you have any further doubts please do not hesitate to respond to that email and Tomasz will be happy to help!
Have an excellent day!
Felicia
Jestem bardzo pozytywnie zaskoczony…
Jestem bardzo pozytywnie zaskoczony sposobem i szybkością rozwiązania mojej reklamacji. Bardzo profesjonalnie, bez problemów, pełna kultura, dziękuje
25 de outubro de 2021
Resposta da Lee Online Store
Dziekujemy bardzo za zaufanie! Zadowolenie naszych klientów jest dla nas bardzo wazne. Jesli bedziesz potrzebowac w przyszlosci dalszej pomocy, skontaktuj sie z nami ponownie.
Milego dnia!
Felicia
Remboursement...
J'ai effectué un retour arrivé à destination (pays de l'est de l'Europe) il y a 15 jours et je ne suis toujours pas remboursée.
J'aime beaucoup cette marque mais c'est terminé je ne commanderai plus.
Dommage...
21 de outubro de 2021
Opinião espontânea
Resposta da Lee Online Store
Bonjour,
Nous ne pouvons pas faire correspondre votre commentaire à une commande car nous n'avons pas vos coordonnées. Nous serions ravis de vous aider si vous nous appelez ou bien nous envoyez un e-mail. Nous restons à l'attente de votre contact!
Depuis la France: 0 800 944 320
Depuis la Belgique FR: 0 800 814 16
Je vous souhaite un bon week-end!
Cordialement,
Felicia
Returns
Returns
I have been unable to contact anyone the phone number on website Doesnt work. E-Mails will Not be answered. I would never recommend this shop! I’m struggling to return items and feel concerned about the website
21 de outubro de 2021
Opinião espontânea
Resposta da Lee Online Store
Hi René,
Thank you for your message. We're really sorry to hear that you've not been able to reach us. As you'll see from our previous reviews, we tend to be quite speedy in responding, so we are keen to find to find out what has gone on here!
We have had a look in our system for orders matching your name and haven't come across any emails from you. You can email us directly from the "Contact Us" page on our website where you will find a form to fill out: https://eu.lee.com/uk-en/contact-us.html. Or, alternatively, you can contact us through the following email address: lee.uk@kontoorbrands.com (both for service in English, please refer to the appropriate country page by clicking on the flag if you prefer to contact us in a different language).
As for the phone lines, here are all of our lines per country:
UK: 0 800 085 79 72
Germany: 0 800 490 00 15
Austria: 0 800 070 62 57
France: 0 800 944 320
Netherlands: 0 800 360 00 04
Denmark: 802 515 69
Sweden: 0 201 408 198
Ireland: 1 800 719 844
Belgium FR: 0 800 814 16
Belgium NL: 0 800 814 16
Italy: 800 923 330
Spain: 900 816 067
Poland: 0 800 012 177
However you choose to contact us, we will be very happy to help! We hope to hear from you soon to get your return sorted out.
Sincerely,
Felicia
Very helpful customer service
Very helpful customer service, resolved my problem quickly and efficiently
20 de outubro de 2021
Resposta da Lee Online Store
Hey Amanda,
Thanks for taking the time to review our Customer Service. We love helping out our customers and we are thrilled to know that you are loving our service!
All the best,
Felicia
Resposta da Lee Online Store
Hey Cameron,
No problem at all :)
Have a lovely day!
Felicia
quick response
quick response when no email confirmation recieved and the tracking on the website was not working
12 de outubro de 2021
Resposta da Lee Online Store
Hi Michael!
Thanks for your review :) We are always happy to help, even if our systems make an error from time to time. Sorry for the mix-up, thanks for your patience and understanding.
Cheers,
Felicia
Mediocre service
Only one option for delivery , item wasn’t dispatched same day as stated on website if ordered before 11am .
Need to return item , no paperwork in parcel so you need to arrange return online and print your own return label .
Lovely jeans but would have a better service ordering from a department store rather than direct with Lee
5 de outubro de 2021
Resposta da Lee Online Store
Hi Claire,
Thank you for taking your time to sharing your feedback with us.
We are sorry that your order was not dispatched as within the timeframe stated on our website. We have experienced a temporary delay at the distribution centre regarding some shipments. Please be advised that your comments have been passed to the right department as we always striving to improve our service.
If there is anything else, we can help you with, please let us know by contacting us on 0800 085 79 72 or filling in the form on our website: https://eu.lee.com/uk-en/contact-us.html
Have a good day,
Marco
Customer Service
I ordered shirt last week then received…
I ordered shirt last week then received an email informing me that it had been shipped but when I checked it was still with sender. Sent message to yourselves saying this and the received another message from yourself saying it was shipped. Yodel do not have shirt and say it’s still with Lee???
4 de outubro de 2021
Resposta da Lee Online Store
Dear Mr Carr,
Thank you for sharing your feedback with us.
I am sorry to hear that you had an issue with tracking your parcel. As our distribution centre is in the Czech Republic, it will take a couple of days to be delivered in the UK. On investigation one of my colleagues, informed you about this by email. I see that you received your order and I hope you are happy with the purchase.
Best regards,
Marco
Customer Care
Returns
I have been unable to contact anyone the phone number on website Doesnt work. I’m struggling to return items and feel concerned about the website
30 de setembro de 2021
Opinião espontânea
Resposta da Lee Online Store
Dear Claire,
Thank you for sharing your feedback and I am sorry for the inconvenience caused by not reaching us.
Our phone lines are open Monday through Friday from 8am until 5pm, we are available by calling us on 0800 085 79 72. You can also contact us by following the link: https://eu.lee.com/uk-en/contact-us.html
In the meantime, I see that one of my colleagues contacted you already by email. If there is anything else we can help with, please let us know.
Thank you for your patience,
Marco
Customer Care Team
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