Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Ver mais
A empresa respondeu
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The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Ver mais
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I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Ver mais
A empresa respondeu
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos hospitalares
- Posto de primeiros socorros
- Fornecedor de artigos hospitalares
- Loja de roupas de segurança e de trabalho
- Fornecedor de equipamento de segurança
Sobre Eureka Direct.co.uk
Escrito pela empresa
Eureka Direct
Escrito pela empresa
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Informações de contacto
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Reino Unido
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Eureka Direct.co.uk
Thank you for your wonderful feedback! We’re so happy you’re pleased with our products and service.
Kind Regards,
Eureka Direct Customer Service Team
I bought 3 new 1st aid boxes
I bought 3 new 1st aid boxes, when they arrived they only had 6 months expiry on them, when I called about it you offered to send me up to date cleansing wipes with a longer life span on as they were the only items with a short expiry, I was not overly happy with this but had to accept it. Instead of me paying for new kit I had to mess about myself exchanging wipes and then print off new expiry dates to cover up the existing ones. Not happy.
6 de outubro de 2025
Resposta da Eureka Direct.co.uk
Thank you for your feedback, and we're very sorry to hear about your disappointment.
We understand how frustrating it must have been to receive items with a shorter expiry than expected, and we apologise for the inconvenience this caused. I can see that our sales team arranged for replacement cleansing wipes to be sent out promptly, and we appreciate your patience in resolving the matter.
Please be assured that we’re raising this issue with our supplier, as we work hard to ensure all products meet the highest standards before reaching our customers. The replacement wipes are from a different batch to ensure a longer expiry date than those originally received.
We genuinely value your feedback, and we’ll use this to help improve both our quality control and customer experience moving forward.
quick and easy delivery
2 de outubro de 2025
Resposta da Eureka Direct.co.uk
Great to know you found the process quick and easy - thank you, Cheryl. We can't wait to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
Efficiency is our goal - and we’re thrilled you experienced it first-hand, Steve. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Well done Eureka!
Always a quick delivery and never any issues with my order. Well done Eureka!
2 de outubro de 2025
Resposta da Eureka Direct.co.uk
We love hearing that everything went smoothly - thanks for the kind words! We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
Great to know you found everything you needed quickly - thanks for the feedback, Sandra. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Really easy to order
Really easy to order, very fast delivery and lovely helpful staff on the helpline.
1 de outubro de 2025
Resposta da Eureka Direct.co.uk
What fantastic feedback — thank you for taking the time to share it. We are thrilled you received a helpful and friendly service, and we look forward to serving you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and great item
A very quick delivery and the ice pack is great. Just what i needed and at a great price too for a quality item and such quick shipping!
30 de setembro de 2025
Resposta da Eureka Direct.co.uk
Thanks so much for your amazing 5-star review - we really appreciate it, Diane. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We’re so pleased your order arrived quickly and safely – thank you, Phil. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Poor Delivery Service
My parcel is still yet to arrive and has been returned to sender three times by DHL who are aware we are a school yet continually try to deliver our parcel outside of school hours. School hours have been requested but ignored.
25 de setembro de 2025
Resposta da Eureka Direct.co.uk
Good afternoon Tracy,
Thank you for your update, and I’m truly sorry for the repeated failed delivery attempts, I completely understand the frustration and inconvenience this has caused you and your school.
It’s very disappointing that DHL has not been able to successfully deliver your order despite multiple attempts. Unfortunately, due to the nature of the items, we’re unable to arrange a further redelivery, and the goods will be returned to our warehouse by Wednesday, 8th October. As these are pharmaceutical products, they cannot be resold or reused once shipped, due to strict regulations on transit time and safety, they will need to be safely disposed of once returned.
We absolutely recognise the unnecessary waste this creates, and I want to assure you that we are actively working with our DHL account managers to investigate what went wrong and prevent it from happening again.
Our sales team have escalated this matter internally and currently awaiting confirmation on how we can best ensure the next delivery attempt is successful. Someone will be in touch with you as soon as we have more information.
Please don’t hesitate to reach out in the meantime if there’s anything further we can do to help.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
Great to hear your order arrived right on time – thank you. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
Thank you so much for this awesome review, Chris! It's lovely to get feedback like this. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
We are always happy with the prompt and…
We are always happy with the prompt and helpful service offered by Eureka.
19 de setembro de 2025
Resposta da Eureka Direct.co.uk
This is just the feedback we love to hear, Gail. Thank you so much for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Fast and Efficient
Ordering from Eureka is quick and simple. Delivery is fast and communication is great! The service is exemplary! I would thoroughly recommend them.
18 de setembro de 2025
Resposta da Eureka Direct.co.uk
Thanks for the positive review – we’re glad everything went smoothly, Nikki. We can't wait to serve you again.
Kind regards,
Eureka Customer Service Team
easy to order and good price
17 de setembro de 2025
Resposta da Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
excellent ordering and quick delivery
16 de setembro de 2025
Resposta da Eureka Direct.co.uk
Fantastic news, Toinetta. We are thrilled you're happy with the service you received and hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Super quick delivery.
16 de setembro de 2025
Resposta da Eureka Direct.co.uk
We’re delighted you had such an easy experience – thank you. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Very quick delivery
15 de setembro de 2025
Resposta da Eureka Direct.co.uk
Thanks for pointing out our fast delivery – we always aim for that, Jenny. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Prompt delivery and good product range.
12 de setembro de 2025
Resposta da Eureka Direct.co.uk
Great to know everything was handled quickly – thanks again, Clare. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Resposta da Eureka Direct.co.uk
Wonderful news, Kevin! So glad your order arrived quickly and safely – thank you for this great review.
Kind regards,
Eureka Customer Service Team
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