Eureka Direct.co.ukOpiniões 

1313
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos hospitalares
  2. Posto de primeiros socorros
  3. Fornecedor de artigos hospitalares
  4. Loja de roupas de segurança e de trabalho
  5. Fornecedor de equipamento de segurança

Sobre Eureka Direct.co.uk

Escrito pela empresa

Eureka Direct

Escrito pela empresa

First aid supplies & infection control products.
Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!

30 DaGuarantee!

FREE delivery on all orders!

FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1313)

180 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Eureka is a really easy to use website…

Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound dressings were top quality and adhesive enough to stay on until you take them off yourself. All around excellent and I'd definitely recommend using the site 👍

6 de agosto de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Delighted to hear you’re pleased with our service and quality — we really appreciate your support and hope to see you again soon, Natalie!

Kind regards,
Eureka Direct Customer Service Team

Classificada 1 em 5 estrelas

Order was sent back to yourselves by…

Order was sent back to yourselves by the Delivery Service. It then took numerous phone calls to you before we got the order which was 6 weeks late.
Since writing this review, Eureka have responded promptly and offered a solution to our problem which we have accepted.
Many thanks.

6 de agosto de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for this review, Karen. We are very sorry to hear that you had a difficult time with the delivery. This is unacceptable, and we never want our customers to encounter this issue.

The order was returned to us by DPD on 2/07/2025, 08/07/2025, and 30/07/2025 due to several reasons, including the item being damaged or relabelled in transit and the delivery being refused without attempt. Unfortunately, there was also a delay and miscommunication between the warehouse and our sales team when the products arrived back with us, so this also caused longer delays, and again, we apologise for this.

Overall, we understand your frustration with this and take responsibility for some of the delays caused. For this reason, we will be offering you a 20% refund of your order for the inconvenience caused.

We hope this goes some of the way towards amending your concerns.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Have product in readiness for future…

Have product in readiness for future use.

4 de agosto de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for this review, Julia. We are glad you had a great experience. Hope to see you again soon.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

same as ever

same as ever, reliable, speedy delivery

31 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thanks for the great feedback on our delivery service – we’re glad we could help! Hope to see you again soon, Ashleigh.

Kind regards,
Eureka Direct Customer Service Team

Classificada 1 em 5 estrelas

I ordered what I thought was adhesive…

I ordered what I thought was adhesive dressings but when they arrived I discovered that they were justthe pad itself with nothing to stick and hold them in place so were useless to me. Now notice they say adherent and not adhesive!

24 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for this review, Lorna. I've passed your complaint back to our sales team, who have been in contact with you today to try and rectify the issue.

I'm afraid we do not offer swaps or exchanges, but what we can do is arrange a return/refund for the adherent dressings, to then place an order for some adhesive dressings.

However, if the adherent dressings have been opened, you will be unable to return them. Therefore, we will be more than happy to apply a 5% discount if you were to place an additional order for the adhesive dressings.

We hope you find these resolutions satisfactory, and if so, we would greatly appreciate it if you could amend the Trustpilot rating.

Please let us know if there is anything else we can help you with.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Great Value and Very Quick Delivery

The items that I bought were very reasonably priced, superbly packed and delivered extremely quickly by DPD - carriage free. Thank you.

23 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Amazing news! Thank you for sharing your experience – we’re always here for you when you need us, Dave. We hope to see you again soon.

Kind regards,
Eureka Direct Customer Service Team

Classificada 2 em 5 estrelas

Painful Ordering Process.

All other companies that I deal with for ordering are able to compile a quote and recommend products based on our needs. The most recent order was a painful process that I do not wish to repeat any time soon.

18 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for this review, Jake. We are very sorry to hear that you had problems ordering from us. I've passed this feedback back to our sales team, who have confirmed that they have called and spoken with you to personally apologise and try to resolve this matter.

We will always try to help our customers as much as possible and quickly provide a quote when needed; however, to assist us with this, we do ask for as much information as possible to be sent to us regarding the products and needs of the customer.

We hope our contact with you has helped to resolve your frustrations, and next time the process should be a lot smoother.

Thank you for bringing this to our attention.

We hope to see you again soon.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Great and speedy service

Great and speedy service. Reliable and easy online ordering

17 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thanks so much for the 5 stars – we really appreciate your support. We hope to see you again, Judia.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Excellent service.

Once the order had been placed it was despatched promptly. Delivery was super fast. Excellent service.

15 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for the lovely review – we’re delighted you were satisfied. We hope to see you again, Anthony.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Easy ordering very easy and quick

Easy ordering process. Fast efficient delivery.
Authentic product

14 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thanks for highlighting our fast delivery and quality products – we’re glad we could get it to you quickly. We hope to see you again, Sandra.

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Excellent company

Excellent company! Everything from easy to use website, to competitive prices and next day delivery.

14 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thanks a lot for the 5 stars – we’re grateful for your trust, Krishna. We hope to see you again.

Kind regards,
Eureka Direct Customer Service Team

Classificada 4 em 5 estrelas

Prompt Delivery

We received our paper towels promptly which was great, but unfortunately never received the box of biscuits that were promised.

14 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you for raising this to our attention. I can confirm that I've reported this to our sales team and they have confirmed that it did show as dispatched. However, as a gesture of goodwill, we have resent a new box. Hope you enjoy!

Kind regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

First class service

First class service - as always in my experience

14 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

It’s customers like you who make what we do so rewarding – thank you! We hope to see you again, Derek.

Kind Regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Very quick delivery

10 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

We couldn’t be happier to receive such a glowing review — thanks so much! Hope to see you again soon, Jun.

Kind Regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Inhalers

As a school we need things fast.My order was placed one day and i received it the next day this was amazing and will definitively be ordering again.Thank you

9 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

It’s great to know you had a positive experience — thanks for the review! We hope to see you again soon, Gemma.

Kind Regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend new invoice in a matter of minutes. Great service and all delivered within 24/48 hours of ordering. Good value with 20% off also.

9 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Thank you so much for this excellent review, Aileen. I will be sure to pass your positive feedback back to Ellie and our sales team. We hope to see you again soon.

Kind Regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Happy customer

Good range of products at very competitive prices with excellent delivery.

9 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

Huge thanks for your lovely feedback - it’s truly appreciated. We hope to see you again soon, Vivien.

Kind Regards,
Eureka Direct Customer Service Team

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, great service

9 de julho de 2025
logótipo da Eureka Direct.co.uk

Resposta da Eureka Direct.co.uk

We’re so pleased you had a great experience all round — thanks so much. Hope to see you again soon, Steve and Sue.

Kind Regards,
Eureka Direct Customer Service Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais