Extremely disappointing experience with Europcar. After reading several similar negative reviews, we unfortunately had a comparable incident. We prepaid nearly €900 online for our rental, only t... Ver mais
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By present mail,Id like to inform you about incident on my car. Today I park mycar on the Hotel parking (hersonissos) When I pick up my car,i notify marks on the rear right bumper,see photo. Wha... Ver mais
A empresa respondeu
Even though I faced a few hiccups with the payment, Europcar was patient and supportive through the process, even made me a very pleasant surprise! Extremely satisfied with the whole experience.
A empresa respondeu
Everything was fine
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Europcar is entering a new era in Greece! From October 2021, Europcar will be managed in Greece by Kinsen Hellas. Our brand new cars and recently renovated rental stations are available for your convenience, and you can expect consistent, high-quality service from us. Whether you are traveling for business or pleasure, Europcar has the right rental car for you. With Europcar, you can explore and save more when you book online. Eco-friendly vehicles are available. You can book online in a few seconds. We offer 24-hour roadside assistance. We guarantee the best price. Single-trip car rental. Monthly car rental. Risk reduction coverage. New cars only. A free loyalty program is available. 24 hour drive is available with Europcar.
Informações de contacto
Leoforos Athinon 71, 104 47, Athina, Grécia
- +302111903000
2,6
Mau
4 opiniões
Sem histórico de convites para avaliação
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
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Extremely disappointing experience with…
Extremely disappointing experience with Europcar. After reading several similar negative reviews, we unfortunately had a comparable incident. We prepaid nearly €900 online for our rental, only to be told at the Athens rental counter that the same credit card used for payment wasn’t recognized by their system as a valid credit card, despite having used this exact credit card successfully for numerous other rentals and hotel bookings without issue.
We were then informed the rental would only proceed if we paid an additional €400?!
The employee handling our case was exceptionally impolite and completely unwilling to help or offer alternatives. When we requested to cancel the booking, the employee claimed he was unable to process cancellations from his computer and refused to provide a written statement to present to customer support, which made the situation even more suspicious.
Due to this unacceptable treatment and unprofessional conduct, we immediately switched to another rental company. We will definitely avoid Europcar in Greece in the future and recommend others do the same.
2 de agosto de 2025
Opinião espontânea
Amazing experience
Even though I faced a few hiccups with the payment, Europcar was patient and supportive through the process, even made me a very pleasant surprise! Extremely satisfied with the whole experience.
31 de maio de 2022
Opinião espontânea
Resposta da Europcar Greece - Athens HQ
Hello KM
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Resposta da Europcar Greece - Athens HQ
Dear Sakis
We appreciate you taking the time to rate me. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
We are a awaiting more if 40mn,before…
By present mail,Id like to inform you about incident on my car.
Today I park mycar on the Hotel parking (hersonissos)
When I pick up my car,i notify marks on the rear right bumper,see photo.
What can I do?
Awaiting your response,
Jean Marc Thomas
0680275101
30 de maio de 2022
Opinião espontânea
Resposta da Europcar Greece - Athens HQ
Dear Sir,
We have share your information to station you have booked your car, and the station Manager will be contact you.
Thank you
Customer Service Team
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