Evelynandrose Opiniões 

233
TrustScore: 2 em 5

1,9

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Classificada 1 em 5 estrelas

Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through onl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pull... Ver mais

Informações sobre a empresa

  1. Loja de acessórios de moda
  2. Loja de chapéus e bonés
  3. Ourivesaria

Informação fornecida por diversas fontes externas

Beautifully Designed Headwear and Jewellery.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

233 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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1,9

Todas as opiniões

(233)

10 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely awful

Absolutely awful. Do not buy from this company. It is a complete scam.

6 de agosto de 2026
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Jessica, we don't have any orders from you, we have requested your order number and reported to trust pilot

Classificada 1 em 5 estrelas

Total scam

Total scam. Poor quality. Battered my refund starting at 15% and keep the ring. Got them up to 50,%.

5 de agosto de 2026
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Richard. not us - please ensure you've for the right brand. We only sell hair accessories. Thanks

Classificada 1 em 5 estrelas

What a let down - cheap and horrible!

Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through online scams pretending to be something they are not, but it will be the last! DONT BE FOOLED BY THIS COMPANY - cheap, tacky and definitely one for trading standards!!

22 de julho de 2026
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Carol, we don't sell clothes - think you're looking for Evelyn Rose Boutique. Please remove this review, we will also flag this to Trust Pilot.

Classificada 1 em 5 estrelas

Dress completely different to the one…

Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10% off and could keep the garment, I said no. Then offered 20% off then 30% off again could keep the garment. Again I refused saying they had breached Trading Standards and I expected a refund within 30 days. Nothing more heard since. Do not buy from this company!

28 de julho de 2026
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Sue, we don't sell clothes - think you're looking for Evelyn Rose Boutique. Please remove this review, we will also flag this to Trust Pilot.

Classificada 1 em 5 estrelas

Appalling 'service'

Appalling 'service'
They took my money and did not deliver what I paid for.
No communication whatsoever other than to promote what they sell and to say that the item will be arriving!
They even emailed me to ask what I thought of their non-existent service.

20 de setembro de 2025
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hey Anna,
Assuming you’ve mixed up companies here as we don’t have an order from you and we’ve not sent marketing emails for a long time! We’ve had it before where we’ve been mistaken for an Australian company. I’ve requested information but this review is not for us and will probably be deleted by Trust Pilot shortly.

Classificada 5 em 5 estrelas

Great product

Such a beautiful headband at a great price, delivered quickly and in beautiful packaging! Highly recommended.

17 de setembro de 2025
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Resposta da Evelynandrose

Thanks Hannah :)

Classificada 1 em 5 estrelas

I have tried to contact them several…

I have tried to contact them several times for a return address so I can send back the headband that doesn't fit me and j have had no reply

5 de abril de 2024
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi, we have received one email from you (today) to which we responded to within five minutes. Please check your junk mail, the email was sent 11.23am 4.6.24 asking for more information. We have never had any other emails from you regarding a return. Disappointing you have left this review without allowing us a chance to help.

Classificada 1 em 5 estrelas

Beautiful product but faulty!

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pulling the gem off as apparently that’s the only way they can ever come off. I was really looking forward to wearing the headband with my wedding outfit, so I’m not sure what reason I would have to ruin the headband myself. Unfortunately, my need to return was handled very poorly and I would not recommend the company. I was very polite and I understand we don’t live in a perfect world, but the owner clearly thinks everyone is out to get them.

22 de abril de 2024
Classificada 5 em 5 estrelas

Great product, Great sale price, Great customer service

Headband arrived and is absolutely stunning - honestly, the pics on their website don't do it justice! I purchased the GAIA headband on sale - the pics online make it seem like it's got a dark grey/black under-silk color, but it's actually a light-grey so really blends really well with all the hardware/diamante! Way better than I imagined in-person. Nice 'heft' to the product without being too heavy to wear, certainly doesn't feel cheap or chinsy like some bejeweled headbands can be. Also, my shipping advice included an incorrect tracking code - once I alerted e&r to the issue, Lisa responded in under an hour with correct details and reassurance all was in process for arrival. Great product, great customer service.

23 de janeiro de 2024
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Thanks so much for leaving such a glowing review! Really helpful for us. Enjoy wearing your Gaia headband xx

Classificada 3 em 5 estrelas
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Amna, I believe you emailed already regarding a shipment to Dubai? We responded to your email saying we sent this on the 13th October, it is now 3rd November, it shouldn't take this long however Royal Mail won't allow us to put in a claim for loss until 30 days. Please email me us back if you still haven't received by 13th November. Thanks

Classificada 1 em 5 estrelas

Lovely headbands but incorrect…

Lovely headbands but incorrect Information on the website and a hostile response when asked about it

21 de agosto de 2023
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Becky.
Sorry that you feel this warranted a 1 star because the website incorrectly stated drawbags were provided. We apologised for this mistake and did not feel we had written anything hostile, apologises if that's how you perceived it. Happy to have a further conversation if so, please email info@evelynandrose.co.uk and not use our instagram DMs as these go into a filter and we don't always see them. Really keen to understand what part of the conversation was hostile, thank you

Classificada 5 em 5 estrelas

Lovely headband

Lovely headband, fast delivery and packaging ! Highly recommended!

29 de julho de 2023
logótipo da Evelynandrose

Resposta da Evelynandrose

Thanks Audrey for your kind review, much appreciated x

Classificada 5 em 5 estrelas

Beautiful headband, speedy service

Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.

22 de maio de 2023
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx

Classificada 5 em 5 estrelas

I ordered a headband late on Monday…

I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the following morning & arrival was 48 hours later, beautifully packaged, and the headband is fabulous, can't wait to wear it. It's that gorgeous it's had the approval of both my extremely critical daughters!!! Thank you again

23 de março de 2023
Opinião espontânea
logótipo da Evelynandrose

Resposta da Evelynandrose

Hi Valerie, anytime, thanks for your order and hope to see you again soon xx

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