EVRE Opiniões 50

Fantastic company a products. Highly recommend

Excellent service and delivery

Although a drawstring was not enclosed with my initial delivery, Zandra quickly resolved the issue and I received the drawstring within a couple of days

Absolutely awful experience with EVRE from start to finish.

I paid extra for premium Saturday delivery because I had guests coming for a BBQ gathering and needed the garden furniture in time for the weekend.

On Saturday, DPD falsely updated the tracking claiming “nobody was home.” This was completely untrue. My family and I were home all day, nobody knocked, no driver attended, and my Ring camera footage confirms no delivery attempt was ever made.

The “proof” uploaded to the tracking system was just a random photo of cement/flooring that had nothing to do with my property.

After contacting DPD, I was informed the parcel had not even left the depot.

What made the situation even worse was EVRE then assuring me that they had personally spoken with DPD and GUARANTEED delivery for Sunday morning. I stayed home waiting again, only to later discover from DPD that the depot is closed on Sundays and delivery was never even possible.

So I was repeatedly given false promises and misleading information.

When I called EVRE again trying to understand what was happening with my order, I was told there was “nobody in the office” and that they would not help me. This was after days of failed delivery attempts, misinformation, ignored emails, and wasted time waiting at home.

I was eventually informed that EVRE had instructed DPD to return the order back to their warehouse without properly communicating this to me, despite me repeatedly confirming that I still wanted the furniture delivered.

I am currently six months pregnant and the stress and anxiety caused by this entire situation was completely unnecessary and exhausting.

This was honestly one of the worst delivery and customer service experiences I have had with an online retailer.

I would strongly advise others to think carefully before ordering, especially if you are relying on guaranteed or premium delivery services.

Quality product, delivered fast at great price!

Perfect service

Easy ordering, quick despatch and item as advertised

Very good day bed.
Easy to put together .
1 person mainly.
3 hrs in total.
Looks fab!!

Item feels very good quality for the price, arrived quickly. Will definitely be checking Evre for any future purchases.

I have replied about the chair we bought . It is not fit for purpose due to cheap inferior material after. 2 weeks occasional wear .i am currently waiting for a response from them . Arms have gone rough and bobbly

Couldn’t fault delivery or the quality of the stuff. Price was amazing. Highly recommend

Looks lovely in our gazebo! Slightly tricky to put together but we love it.

Easy ordering, swift delivery. Helpful Driver.

As many other people have said , I've still not received any of my items, took a day off as it was next day delivery low life company , b and q should also take a fair bit of the blame for using these cowboys. Be warned people " DO NOT USE THESE SHARLETUNS "

Quick delivery, not yet used so can’t comment on item.

EVRE Goa 2 Seater Yellow Acapulco Styled Egg Shape Garden Furniture Bistro Set Patio Outdoor Balcony 2 Chairs 1 Glass Top Table

The product quality is extremely poor and does not meet basic expectations.

- One chair has a leg that hovers approximately 3 cm above the ground
- The second chair is also uneven, with a leg hovering about 1 cm
- There is visible black paint on the yellow plastic straps while there is a lack of paint on the base

Because the chairs do not sit properly on the ground, they feel unstable and unsafe to use.

For transparency, I am including direct quotes from EVRE’s customer support:

They confirmed that they do not inspect items before dispatch: “Our items come pre-sealed from our suppliers, so we don’t open them before dispatch.”

When I requested a return, EVRE refused to arrange collection. They stated: “We do not have a home-collection service available… this service can only be used for larger items such as our larger barbecues, trampolines.”

This limitation was not made clear on the B&Q product page (where I bought the item) and does not appear consistent with the stated return policy.

Instead, I was told to take the bulky item to a parcel shop: “You can simply show at your nearest parcel shop.” This is clearly impractical for large furniture.

They also suggested returning it to a B&Q store: “You can then take this to your local B&Q store.” However, there is no store near me, and the whole point of ordering online is to avoid needing transport.

Although a replacement chair was sent, EVRE refused to collect the defective one. They never replied to the fact that the faulty item cannot be placed in regular household waste and that I will have to dispose of it at my own cost.

Overall, not only are the products poor value for money, but the company’s customer service and returns process are appalling.

Got my ratan furniture from Amazon.
One of the cushions blew away in high winds.
Contacted them directly and they were amazing.
Rather than having to replace the full cushion set they kindly offered me the single cushion as an option which I received in quick time.
Can't praise them enough!

Very promptly delivered and very well packed. Everything there.
I got someone to assemble and he did that very quickly.
This is very reasonably priced and the quality is outstanding.

Great delivery of new garden furniture, got a 1 hour time slot on the delivery day which was helpful. Driver was very nice and polite. Thank you :)