EXANTE Opiniões 

Exante’s Q3 report came through with some real-deal insights on interest rates, inflation, and commodities—stuff that actually helps shape my trades. The research is top-notch, and you can tell they put in the work. The platform itself runs smooth, no big issues, but it’d be even better with some more customization to make it feel more personal. Support’s decent, though it can lag a bit when things get busy. Overall, a strong platform that just needs a few tweaks to hit five stars.

The platform is good, setting up my account was a hassle. I had to contact customer support a few times to get it sorted, but they were helpful and quick.

I’ve been using EXANTE for about a year now, and honestly, it’s been pretty solid. They’ve got a ton of assets to trade, you name it, they’ve got it. The platform’s a bit tricky to figure out at first, especially if you’re not super experienced, but once you get the hang of it, it’s smooth. Fees are kinda on the high side, which is a bummer when you’ve got a family to think about.

I recently subscribed to Exante real-time data feed, and it's been a fantastic addition to my trading toolkit. As someone as me combining office job and family life, having access to live market data across multiple exchanges has been super cool. Thanks to the feed I can stay up-to-date with price movements and make fast decisions.

So a friend got me onto Exante and honestly it seems like a decent platform so far. It's user-friendly, and the support team has been pretty responsive whenever I've had questions. The only issue is I haven't been verified yet, even though I've already sent in all my documents. They told me it's still being processed, but I'm really eager to start investing ASAP. It's a bit frustrating to wait around, especially when I'm ready to dive in.

I'm no expert ( far from it, lol ), but their help center and client service have been really responsive whenever I needed a hand. They got a wide range of investment options, which is great " cause I still don't know what the heck I'm doing half the time. So yeah, if you're like me and just starting out on this investing journey, Exante might be worth a shot.

Been using Exante for over two years now. I juggle my trades between manual and automatic in the app. Despite there not being any big shifts in monetary policy or economic trends, both stocks and bonds had a strong year. It’s been pretty handy tracking everything in the app. Stop-losses work well, support is quick to respond, and I haven’t had any issues with withdrawals—though I hear some folks have. Overall, it's been smooth sailing for me.

I have been their client since february 2019. In April 2024 there was an accident in my family my father has an Oncological disease and I tried to Withdraw my money from my account in Exante for his treatment, At first I was informed that they couldn't withdraw money in my bank. I tried to transfer my srocks to another broker. l gave an order to transfer my stocks to another broker but after a long delay in the transfer procedure by Exante, they told me, that I couldn't allowed to do this, according their internal restricts. I asked them to show this internal restricts, but they couldn't do it.
I wrote a letter to ceo Exante Aleksei Kirienko, complaint team, support team and personal manager and explained, that I need money for father's treatment and sent them all documents with diagnosis.
They offered me to transfer my money to their account in Honk Kong. I opend the account in Honk Kong and they transferred money to this residence. Afrer it I tried to Withdraw my mone to my bank account, but money returned to my account in Exante Honk Kong. I asked them to show me swift document, but they answered, that their bank couldn't provide Swift document, but it is the absurdity!!! I wrote the complience to complience department and CEO Dmitry Kirienko once again after it my money went missing from my account. My personal manager Sergei Krasikov told me, that they tried to transfer money to my bank account once again. After 3 weeks I don't have money in my bank account and I don't have money in my Exante account
I wrote email to personal manager about actual status and asked a question, were is my money, but there were no answer from him?
Exante lies me every day!!! Three months I can't withdraw my money! They spoke with me only through the prrsonal manager, but he is not telling me the truth! I càn't receive any official answer from Exante team!
Now I'm writing a clame to regulator!

The answer to Exante's reply.
You provided an untrue answer. My bank has no problem getting money, the problem is that the bank has never received money from you and has never received requests for money, although Exante's staff claimed to me that the bank refused to accept money, which is not true! I have an official letter from the bank!

You wrote, that the Exante team worked hard to solve my problem, it is also not true! You constantly provide untrue information! You re-sent the money without any order from me, which has left me with no access to the money for over a month and I still don't know where my money is? Why did you do this if the first time the transfer failed? What was the point?
Before that, you also delayed all processes. All actions of Exante employees are aimed at preventing from withdrawing my funds!!!

We can see many reviews from your clients, who have problems with withdrawing money from Exante!

Extremely diverse range of instruments to trade and the platform is fast and efficient. Great for experienced traders, although new traders may feel a bit overwhelmed with all the features. There is some room for improvement, like 3rd party integration but there are lots of trading options and resources available. Overall a great experience and a good broker, I don't have any complaints.

I've been using this platform for a few months and quite satisfied
The interface is friendly, charts and tools are helpful
Customer support is ok, educational resources are valuable
However, there can be slight delays during peak hours and the fees are a bit high. Overall, it's a solid platform for trading

4/5

Trading with Exante has been a very rewarding journey. Their platform excels in every aspect, from asset variety to execution speed. Good range of liquidity providers as well, making it fast and easy when placing trades. Perfect broker, I have no complaints.

EXANTE is not able to create a tax certificate for German customers!

I cannot thank my personal account manager enough! Thank you Thomas for your quick response and fast solutions, to make sure all my transactions are smooth and timely. It is extremely important when it comes to trading. I am happy that Exante provide such great customer service. Thomas always helps me with any queries I have, thank you for the great support!

I am very impressed by the range of instruments available, allowing me conveniently trade with over 270,000 options and in different markets. All the prices are transparent, you can check out all their commission fee on the website, plus there's no account maintenance fees needed. The minimum deposit is slightly higher than normal broker but as a professional trader, this is acceptable and even very much needed if you want a good diversified portfolio.

My apologies for the very strong language I will use in this review, but as a professional trader with 25 years of experience in financial markets, I have no words for calling this broker's actions "for professional..."

If you want to risk losing your hard-earned life savings, EXANTE is the right broker for you.
A gang of thieves, who, after initially flattering you opening an account with promises that they will obviously never keep, at some point will begin in an arrogant and presumptuous tone to ask you for documents regarding source of funds never deposited with them, nonexistent certifications and a thousand other various absurdities that have the unique purpose of giving them a valid reason for trying to freeze your account.

Ultimately a Compliance that is a real scam and not a normal KYC as the law requires.

At this point, if you want to recover your funds, be prepared for a long legal battle against them, which you will win only if you are defended by a lawyer who is really skilled on the matter.

Not to mention that at the time of withdrawing your funds they will create all kinds of complications for you, at least three wire transfers for nothing, stealing from you about 100EUR in commissions...

Literally the worse customer experience ever with a broker, it’s a pity given the platform is good but outside of it, the support is really awful.
I spent more than 5 weeks to make a withdrawal, their sending bank was not inputting details correctly and they asked me for the source of funds in the middle of the process which blocked the withdrawal whereas I had already given the source of funds documents two times in the past. In the end I spent countless of hours with their support and my client manager and lost more than one month of interests on a big amount of money. In the end it is a very costly broker because of these inacceptable inefficiencies which are very detrimental. So, in total, 4 withdrawals attempt (which they charge you €30 each and I am still waiting to be reimbursed after more than a month) and countless of hours lost on the phone with their staff and hundreds of euros in lost interest. That’s a lot for a broker claiming to be made by professional for professionals …
They should remove these big withdrawals fees and change bank (and a lot of their staff too), making a bank transfer in 2023 sounds pretty basic.

My second issue was when I had a short trade on, they changed the rate on the short without notifying their clients in advance resulting in hundreds of dollar of losses for me again, I was quick and reacted before they notified me otherwise, I would have paid double this amount given they notified me after market hours... I asked to be refunded and they rejected it, after two months and countless back and forth. Again, what a huge waste of time.
I am a finance professional and I would tell anyone to avoid Exante, it is pointless trading with them when there are many other brokers that won't have these kind of issues. They have potential but the customer service is just going to make you lose a lot of time and money.

I will also complain at the financial ombudsman given they don't seem to be on track to reimburse me and this should be notified so that others avoid these kind of issues.

Fantastic range of products available, with competitive pricing and excellent customer service. Very happy with my account

The app is lagging terribly. The website is lagging also and is not adapted for mobile ( I can't open the commissions page onboth Samsung S22 ultra and Samsung Note 10+ ). They don't provide any even basic information about any instrument. You can't track your activities because they don't provide any report. They can't provide exact price of a instrument so you have to double-check the price from other sources. The only pros was low commissions for European stocks but they increased the commissions recently. This is the worst platform I've seen.

Exante appears to have a great user interface and very competitive rates for the trades I want to do.

However, I never heard of this broker and decided to do my own due diligence. They list their UK and HK licenses which are not easy to get..however, it's important to also have financial statements available.

So I called customer support and spoke to a nice woman. However, when I asked for financials she said the company doesn't give those out (what?).

I really would like to do business with this broker, but I don't want to wake up one day and see that my funds are gone and the shop is closed. They really need more info on who has custody of assets and financials should be easily accessible.

PART 1:
Stay away from Exante, they just lied to me so many times! Very bas cusotmer service, with waiting time basically more than 1 month.

See the list of email exchanged with Exante as proof of why I wrote this bad review:

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MY FIRST EMAIL TO EXANTE (1st September 2022. I was not a customer):

Dear EXANTE,
I would like to know if I open an account with you if I would be able to buy this specific euro bond:
link not permitted on trustpilot

Isin Code XS2408944242
Thank you for your assistance.
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EXANTE REPLY (2nd September 2022):
We currently do not have this bond on our platform, however, we will review the possibilities to add the requested instrument and will revert back with updates within the next 48 working hours.
Sincerely yours,
Edvards Stasaitis
EXANTE Support team

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EXANTE (2nd September 2022):
We would like to confirm that the requested bond has been added to the platform - XS2408944242.TRY.
Sincerely yours,
Edvards Stasaitis
EXANTE Support team

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(9th September 2022) BASED ON THE ABOVE MESSAGE FROM EXANTE I DECIDED TO OPEN MY ACCOUNT WITH EXANTE AND TRANSFER A SIGNIFICANT AMOUNT OF MONEY INTO THAT ACCOUNT

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ME (4th October 2022)
Dear EXANTE,
I would like to buy around XXXXX EUR of the bond ISIN XS2408944242, what should I do?

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EXANTE (5th October 2022):
We cannot trade TRY related eurobonds.
Oskars Šaršūns
EXANTE Support team

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ME - MY FIRST COMPLAINT (5th October 2022)
But you wrote to me that I was able to buy it! Why now you need to ask???
This is what one of your colleagues wrote me on Sep 9, 2022:
We would like to confirm that the requested bond has been added to the platform - XS2408944242.TRY.
Sincerely yours,
Edvards Stasaitis
EXANTE Support team

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EXANTE (5th October 2022) IN THE PERSON OF Ainars Velicevskis (Senior Manager) MADE A PHONE CALL TO MY MOBILE PHONE SPEAKING TO ME, SAYING THAT HE WAS TAKING CARE OF THIS PROBLEM AND HE WAS GOING TO LET ME KNOW THE RESULT IN 24 HOURS.

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ME - MY FIRST COMPLAINT (7th October 2022)
The day 5th October I received a call from Exante manager, telling me that he was taking care of this problem mentioned below. As of today I still have not received any answer...
How much time shall I wait to have your official answer about this problem?

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EXANTE (7th October 2022):
The bond purchase case is currently on Tradedesk.
I am waiting for their response.
Will get in touch with you with updatesBY THE END OF THE DAY.
Best regards,
Ainars Velicevskis
Senior account manager
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ME - MY SECOND COMPLAINT (10th October 2022)
End of the day already passed.
I'm very disappointed of your lies, the manager called me to say they take care of this matter, then he said "by the end of the day" and nothing happened.
If you won't let me buy the bond ISIN XS2408944242 by the end of today, I will transfer all my money to another financial institution, closed down my account with EXANTE and write a very bad review on trustpilot, copying and pasting all the lies you have told me along the way.

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EXANTE (10th October 2022):
Last Friday in separate email I wrote you "Regarding Turkish bond our Trade desk is in discussion with one of our Counterparts that could facilitate the trade, we are waiting for their response."
Today I will have information from Trade desk and I will get in touch with you in second part of day.
Best regards,
Ainars Velicevskis
Senior Manager
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