Exclusive Repair Network Opiniões 

315
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

The work carried out on my vehicle was exceptional from me taking the car in to collecting i was kept up to date of the repair. I was shown photos of the work carried out when i collected my car, the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the start communication was excellent. They collected the car on the exact time they said they would. And the driver was very polite and friendly and informative. They let me know when they had r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great communication and feedback throughout to whole process. Staff were very helpful and the service provided was excellent! The car repair itself was perfect too.

Classificada 5 em 5 estrelas

Helpful and friendly staff over the phone email and in person. Up to date information given on the process of my car repairs. My car brought back to my home.

A empresa respondeu

Informações sobre a empresa

  1. Mecânica automóvel
  2. também em
  3. Oficina de carroceria

Escrito pela empresa

Exclusive Repair is a nationwide vehicle repair network, dedicated to managing your vehicle repairs with the utmost care and precision. Our extensive network ensures that all repairs are performed to the highest quality standards, with every repairer either manufacturer approved or holding the prestigious BSI Kitemark certification BSI10125. We pride ourselves on providing a seamless and efficient experience, making sure your vehicle is in the best hands across our trusted, nationwide repair network. When it comes to managing your vehicle repairs, we’re the best in the business.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

315 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(315)

151 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very efficient from start to finish

Very efficient from start to finish. Took control and arranged everything to do with the repair of my vehicle, totally stress free and the choice of repairer was first class.
Highly recommend

3 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you very much John for your great five star review. The whole team really appreciate it.

Exclusive Repair Network Team

Classificada 5 em 5 estrelas

Would recommend

My car left in a mess and came back looking perfect.
I was kept informed as to where my car was and potentially how long it might take.
It was bought back to me safe and sound in pristine condition.
Super pleased. Many thanks

24 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your wonderful feedback with us Jacqui. We pride ourselves in providing the very best service to our customers and we love to receive feedback - thank you!

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Over the moon with my car repair

Over the moon with my car repair . Excellent work and service , highly recommended

20 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your wonderful review with us Andrea, we're so pleased you're happy with your vehicle repairs.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

I am happy they gave me the second…

I am happy they gave me the second option which the third party takes the cost of the repair to my car. This option does not effect my policy. I was parked in a bay when someone scratched my car and wanted to run away but I managed to get his details for my insurance company.

5 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you so much for your great five star review Gabriel. We're really glad to hear that the team made a difficult experience easier for you.

Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer. They are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and they instructed us to undertake the repairs to your vehicle.

Once again, we really appreciate your kind words and your trust in us.

Exclusive Repair Network

Classificada 5 em 5 estrelas

Great service

Great service. Fast and efficient. Would highly recommend

20 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you Mark for your great five star review. We take pride in our efficient service and it's good to see that it's appreciated.

Exclusive Repair Network Team.

Classificada 5 em 5 estrelas

Perfect communication

Perfect communication. Professional staff and very efficient.

Much better than going through my insurance company who.were painful.

First class service from EPN

I have to mention Rob and Emily at Samart Express Ltd Preston who recommend EPN they were fantastic and the repair was perfect.

22 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your wonderful review with us, we really appreciate it. We take great pride in providing a first class service to our customers so we really appreciate you sharing your feedback with us - thank you!

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Super efficiency and customer service

Super efficiency with great communication and professional approach. Took the hassle out of losing my car which, as a driving instructor, is my livelihood!
Wonderful hire car while mine was being repaired and the communication between you and the hire company has been excellent too. Thank you!

7 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you so much for your wonderful feedback Dean - we pride ourselves in providing the very best service to our customers so feedback like yours really does go a long way! - thank you for taking the time to share your feedback with us.

Exclusive Repair Network.

Classificada 5 em 5 estrelas

They were very helpful during phone…

They were very helpful during phone calls and they did a great repair job on my vehicle I would use them again .

31 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for your kind words Robert, we take great pride in the service we provide to our customers and feedback like yours helps us shape the experience for our future customers - thank you!

Exclusive Repair Team.

Classificada 4 em 5 estrelas

Picked up the van keep in touch with me…

Picked up the van keep in touch with me about the van progress and done a really good job on the repairs

31 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your feedback with us Philip, we really appreciate it.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Excellent service

Great service and communication prompt collection and delivery.
Made an excellent job of the repairs and the paint job matched up perfectly well done everyone concerned.

3 de novembro de 2025
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Resposta da Exclusive Repair Network

Thank you very much Geoff for your great five star review. Our network of repairers take pride in their work and it's always good to hear that it's appreciated.

Exclusive Repair Team

Classificada 5 em 5 estrelas

Great service

Great service, very thorough and friendly

20 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for your feedback Arseniy, we truly appreciate it.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

First class repair

First class repair, staff were friendly, helpful & informative, explained in detail what had been done & after care. Vehicle has been cleaned inside & out. Very happy, highly recommend.

15 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you so much for taking the time to share your feedback with us Earl, we really appreciate it.

Exclusive Repair Team.

Classificada 1 em 5 estrelas

Dissapointed after an initially great experience

This should have been a 5-star review, as the customer service throughout the repair process was excellent. My vehicle was collected promptly, and when it was returned around three weeks later, I was very happy with the bodywork, the front quarter panel and bumper had been replaced, and it looked like the front wheel had even been refurbished.

Unfortunately, that’s where the positives end. Before the accident, my vehicle had no dashboard faults, but it was returned with 4! Exclusive Repair Network put me in touch with the repairers so I could explain the issues, but I was told these must all be a “coincidence.” One of the faults involved the car’s revs staying high even when idling after warming up. When I mentioned this, the repairer said they’d never seen a car’s revs drop after a cold start — which didn’t fill me with confidence, as anyone who knows cars understands that high RPM at startup is normal but should settle as the engine warms. My car sat at 1500 RPM, and I was told this was normal.

While I can accept that some mechanical issues may arise when a car hasn’t been driven, one of the faults is electrical, a short circuit, and that was definitely not present before the accident. The repairer invited me to visit their workshop so they could plug in a diagnostic computer, but since I already knew the fault and no repair was being offered, it felt like a wasted trip.

On 30/10, Exclusive Repair Network informed me that they wouldn’t be repairing the issues because they don’t “believe” they were caused by the accident, despite my assurance that these faults only were not present prior to the accident.

After being without my vehicle for weeks, and already upset about the initial accident, it’s incredibly disappointing to have it returned with new faults. While I wasn’t told this situation was acceptable, I’m very disappointed that Exclusive Repair Network seemed to think it would be. I now have to pay out of pocket to fix issues that occurred while the car was in the repairer’s care.

30 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your feedback Neil. We’re genuinely sorry to hear about the issues you’ve experienced since your vehicle was returned. We value all feedback and take great pride in the service we provide to our customers, and we expect the same high standards from every member of our repair network.

We understand how frustrating it must be to have new faults appear after your repair, and we take your concerns very seriously.

We’ve passed your review to our Complaints Team so a full investigation can be carried out. A member of the team will be in touch to discuss your experience in more detail and work with you towards a resolution.

Thank you again for bringing this to our attention.

Exclusive Repair Network

Classificada 5 em 5 estrelas

Great

Good, clear communication. Always respectfull and made the situation as less stressful as possible

30 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for your kind words Matthew, we value all feedback we receive from our customers so feedback like yours really goes a long way - thank you!

Exclusive Repair Team.

Classificada 5 em 5 estrelas

My overall experience has been…

My overall experience has been excellent I would most definitely recommend the Exclusive Repair Network to anybody who needs to get their car repaired.
The communication has been really clear and concise.
Keep doing what you’re doing EPR👍

29 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you so much for taking the time to share your experience of our service with us Nick, we take great pride in the service we provide to our customers and we love to receive feedback as it helps shape the service we provide - thank you!

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Great service and communication from…

Great service and communication from start to finish

28 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your experience of our service with us Ric, we take immense pride in the service we provide to our customers and we understand that keeping you updated during the repair process is vital - thanks again!

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Because I have been working with many…

Because I have been working with many solicitors on several occasions but Winn solicitors has proven extremely different

21 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your feedback with us Joseph, we really appreciate it.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

They have been very polite and…

They have been very polite and professional from the start of the process to the end .. Great job they done with my car repair :)
Thank you guys .. lady on the desk very nice and helpful to ;) 5*

21 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your feedback with us Zalo, we truly appreciate it.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

Class service, A+++++++

Great communication throughout my repair. Work carried out was excellent. A very professional and efficient company, a pleasure to deal with.

13 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for taking the time to share your feedback with us Dean, we truly appreciate it.

Exclusive Repair Team.

Classificada 5 em 5 estrelas

A fantastic job and nice people to…

A fantastic job and nice people to trust to sort out your problem

6 de outubro de 2025
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Resposta da Exclusive Repair Network

Thank you for sharing your wonderful feedback with us, we really appreciate it.

Exclusive Repair Team.

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