Do not buy! Very unhappy numerous delays with delivery in first instance. Product ended up being unsuitable to be used in our garden, completed returns process paid my return fee and for over 3 weeks... Ver mais
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Leia as opiniões dos outros
commande n°202631394 du 20/06 et toujours rien!! information fasse de la part de EXIT TOYS sois disant commande expedier mais rien chez le transporteur !! je ne recommande pas du tout
Dåligt bemötande gällande en reklamation. Studsmattan vi köpte var ej enligt förväntan. Den hade stora brister på skyddsmaterialet vid fjädrarna vilket resulterade till att regnvattnet aldrig torkade... Ver mais
A empresa respondeu
Købte pool med doom gennem Harald Nyborg. Efter 1 md gik syningen op og jeg blev henvist til exittoys, 3 timer efter jeg havde sendt billede og beskrevet fejlen var sagen lukket med en ny afsendt fra... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Making outdoor toys that are a real joy for both children and parents. In 2011 Leopold, Marcel and Stijn started realising this dream by developing outdoor toys under the name EXIT Toys. They were very specific: having fun and safety are the number one priorities!
Informações de contacto
Edisonstraat 83, 7006RB, Doetinchem, Holanda
- 0314796020
- info@exittoys.com
- exittoys.com
2,8
Aceitável
35 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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As pessoas também visitaram
Bemöter ej reklamation av produkt
Bemöter ej reklamation av produkt utan lutar sig enbart tillbaka på garantin och att den är passerad. Att vi har en lagstiftning som innebär att konsument kan reklamera verkar inte företaget känna till eller vilja känna till. Jag är otroligt missnöjd då jag trodde att kvaliteten på, i detta fall, en utomhuspool skulle vara bättre. Med tanke på prislappen jämfört med liknande produkter hos konkurrenter hade jag en förväntan om att produkten i alla fall skulle hålla mer än två år. Oviljan att bemöta vår reklamation gör det till en riktig usel kundupplevelse.
28 de maio de 2024
Opinião espontânea
Resposta da EXIT Toys
Thank you for your review! Sorry to hear that your pool is broken. We are happy to help you if you have a question or complaint, but unfortunately there is a warranty period attached to a product. Once the warranty period has expired, we unfortunately cannot simply deliver replacement parts. However, we can help you find the right spare parts to make your pool usable again.
Kind regards,
Team EXIT Toys
Avoid this company bought a pool for…
Avoid this company bought a pool for 700€ didn’t open in for a while when waiting do up garden when opened the box 28 extension legs were missing when contacted said noting they could do only sell them to me for €10 each
23 de maio de 2024
Opinião espontânea
Resposta da EXIT Toys
Thank you for your review. I'm sorry to hear that you are missing parts from your order. Would you please contact us so we can look for a suitable solution.
Kind regards,
EXIT Toys
Super service
Ik heb bij de Deense Bauhaus een zand/water tafel besteld. Na het ontvangst ben ik meteen aan de slag gegaan en helaas ging er een plankje stuk doordat die scheef was. Ik heb eerst de Bauhaus dk een bericht gestuurd maar daar ging niet echt vlot, en ben daarna direct naar Exit toys gaan schrijven. Ik kreeg binnen een paar uur al een reactie en binnen een dag werd er een oplossing gevonden en ik kreeg een nieuwe opgestuurd. Super service!
13 de maio de 2024
Opinião espontânea
Resposta da EXIT Toys
Heel erg bedankt voor jouw 5-sterrenbeoordeling! ⭐️ Wij zijn blij dat mensen zoals jij de tijd nemen om een reactie achter te laten. We doen er alles aan om onze service voortdurend te verbeteren. Nogmaals veel plezier met jullie EXIT zand en watertafel!
Met vriendelijke groet,
Team EXIT Toys
Customer service is excellent
From the day we received our very large box / trampoline the customer support has been on point! Three years later and after a little neglect from covering the trampoline during raining season, I inquired on parts to replace . Not only did I get a reply within 24 hours but a link confirming our original purchase and its required parts.
19 de fevereiro de 2024
Opinião espontânea
Resposta da EXIT Toys
Hello!
We appreciate that you've taken the time to leave a positive review. Providing excellent and comprehensive service to our customers is of great importance to us, ensuring that the purchase or potential return process goes as smoothly as possible. We hope you continue to enjoy your EXIT Toys Trampoline.
Best regards, Team EXIT Toys
Amazing customer services..
Amazing customer services... I couldn't find the replacement part I needed on their site but just going through chat they sorted it.
22 de janeiro de 2024
Opinião espontânea
Resposta da EXIT Toys
Hi,
We appreciate that you've taken the time to leave a positive review. Providing excellent and comprehensive service to our customers is of great importance to us, ensuring that the purchase or potential return process goes as smoothly as possible. We hope you continue to enjoy your EXIT Toys products!
Best regards, Team EXIT Toys
I have recently purchased an outdoor…
I have recently purchased an outdoor football goal! It is a great quality- I had a small issue with a part and they replaced it without any extra charge immediately! Perfect service, perfect quality. Really appreciated.
10 de dezembro de 2023
Opinião espontânea
Resposta da EXIT Toys
Good afternoon,
Thank you for your positive review. We do our very best every day to make the service as good as possible.
We then find it super nice to read that you are happy with our service.
Thank you!
Kind regards,
Team EXIT Toys
Sehr nett und tolles Spielzeug
Nach Umzug hat ein Teil der Wippe gefehlt. Kundenservice kontaktiert, einen Tag später ist Ersatz unterwegs. Musste ich natürlich bezahlen, aber das war ja auch Eigenverschulden. Sehr freundlich und hilfsbereit.
2 de janeiro de 2024
Opinião espontânea
Resposta da EXIT Toys
Hallo,
Es freut uns sehr, dass du dir die Zeit genommen hast, eine positive Bewertung zu hinterlassen. Es ist uns äußerst wichtig, unseren Kunden einen guten und umfassenden Service zu bieten, damit der Kauf oder gegebenenfalls die Rückgabe reibungslos verläuft. Wir wünschen dir weiterhin viel Freude mit deinem EXIT Toys Bestellung
Mit freundlichen Grüßen, Team EXIT Toys
Goed product, goede service en snelheid van de levering!
In april 2023 een mooie EXIT inground gekocht. Eenvoudig te monteren en al veel plezier mee gehad.
Per abuis was de gratis afdekhoes (actie) niet meegeleverd. Was zelf vergeten om na te mailen. Nu het winter is dacht ik er weer aan. Na 1 mail heb ik zonder enig probleem alsnog de hoes nagestuurd gekregen.
Ben erg positief over het product, snelheid van leveren en de service! Maak ik niet vaak meer mee dus dikke pluim!
5 de dezembro de 2023
Opinião espontânea
Resposta da EXIT Toys
Goedemorgen Ano,
Wat leuk dat je de tijd hebt genomen om een positieve review achter te laten. We vinden het erg belangrijk dat onze klanten een goede en uitgebreide service ontvangen, zodat de aankoop of eventueel retour zo soepel mogelijk verloopt. Wij wensen je nog veel plezier met jouw EXIT Toys trampoline.
Vriendelijke groet,
Team EXIT Toys
Missing boxes, couldn't give daughter birthday present
I ordered a trampoline from EXIT toys for my daughters birthday in September, it arrived the day before her birthday however only 1 of the 3 boxes arrived and we were therefore unable to put her trampoline up ready for her which was her main present. The company emailed and had no idea where or why the other two boxes hadn't been sent, didn't know what the reference number was for the first box to track the other two and kept asking me for this. It's taken until November for them to finally dispatch the other two boxes which makes me think they weren't sent in the first place.
I asked for a partial refund considering how bad the service had been and they offered me a free basketball hoop, which they then forgot to send with the other two boxes and I had to email to ask them if it was going to be sent with the other two boxes to which I had a response 'sorry forgot to add this one, good of you to remind me', which clearly shows that if I hadn't of messaged they wouldn't of sent it.
All in all I'm extremely disappointed considering my daughter has been waiting 2 months for this and wouldn't order from them again.
8 de novembro de 2023
Opinião espontânea
Resposta da EXIT Toys
Hi Amy,
I'm sorry to hear that it didn't go well. We would have liked your daughter to have had a nice birthday present.
We definitely reported it to the delivery company.
Unfortunately I can't turn it back anymore. Is there anything else we could do for you? To make up for it a little.
We'd love to hear from you.
And we hope that your daughter can still enjoy her EXIT Toys trampoline.
Kind regards, Team EXIT Toys
Ordered the Getset monkey bar set
Ordered the Getset monkey bar set. We had a question before pushing the button and got great customer service. It arrived in Ireland within a week, very straightforward instructions and the set is sturdy and looks like it is designed to last. Very happy with entire experience.
3 de setembro de 2023
Opinião espontânea
Resposta da EXIT Toys
Hi Josh, thank you for your positive feedback! We wish you a lot of fun with the EXIT GetSet. Best regards, Team EXIT Toys
Appalling customer services!
We were very excited when our swimming pool anddime arrived, but having spent 3hr trying to assemble the dome I found a critical part missing and 2 unusable bolts. I asked for replacement parts but just got endless unhelpful responses asking for photos and more info. I inputted the same info both through Amazon and via exits portal over 10 times. Finally after 2 weeks of trying we bought a replacement cover from elsewhere. We requested a partial refund. After a lot of effort we received a refund for £120 less than the value of the dome and only after asking Amazon to intervene. I am still £120 out of pocket. I have received no apology from EXIT and no offer to compensate me for the over 5hr of time I wasted on this matter. EXIT also refused to collect the dome, so I have had to spend yet more time disposing of it. Throughout the process exits staff were rude and unhelpful. Amazon at best indifferent. DO NOT BUY FROM THIS COMPANY! There is a clear issue with the culture of their customer service team. They failed to address to legitimate issue, despite numerous opportunities for them to resolve it! Amazon's interventions were lacklustre at
best.
25 de julho de 2023
Opinião espontânea
Resposta da EXIT Toys
Hi Stephen, we are disappointed that this is how you see our customer service. We tried several times to come to a good compromise. In that you finally indicated to return the dome, of which we immediately refunded the amount to you as well. Unfortunately, we cannot go along with your request to pay you an hourly fee. As mentioned above, we are sorry that you did not experience our service as positive. We look forward to your response to our last sent email message. Team EXIT Toys
Great Customer Service
Ordered two replacement football nets.
The goals have been in the back garden for about 7 year now and these are the first replacements needed.
Exit unfortunately sent one net the correct size and one too small. A quick email and the correct size net was dispatched and arrived 48hrs later.
No return required.
Great service and whilst not the cheapest the products really do work and last.
30 de junho de 2023
Opinião espontânea
Resposta da EXIT Toys
Thank you for your kind words! We are happy to hear that you are still enjoying our football goals!
Im very satisfied
Quick help when I contacted them. A little longer delevery but clear information of that when I put my order.
Its Summertime and everyone want to order trampoline or pool :)
16 de junho de 2023
Opinião espontânea
Resposta da EXIT Toys
Hi Charlotte, thank you for your kind words! We wish you lots of fun with your EXIT Toys product!
Super snel geholpen nadat de…
Super snel geholpen nadat de beschermrand is stuk gegaan. Ze hebben gelijk een nieuwe opgestuurd terwijl de garantie een maand verlopen was. Top service
25 de maio de 2023
Opinião espontânea
Resposta da EXIT Toys
Hi Pascal, bedankt voor je leuke recensie! Wij wensen jullie nog vele jaren springplezier op onze trampoline!
Dåligt bemötande gällande en…
Dåligt bemötande gällande en reklamation. Studsmattan vi köpte var ej enligt förväntan. Den hade stora brister på skyddsmaterialet vid fjädrarna vilket resulterade till att regnvattnet aldrig torkade till 100%. Barnens kläder blev alltid blöta oavsett väder. Enligt Jollyrom och leverantören var detta normalt. En lösning från leverantören var att ställa en tyngd i mitten av studsmattan för att få regnvattnet att rinna av. Det rekommenderades att göra efter varje regnoväder.
22 de junho de 2022
Opinião espontânea
Resposta da EXIT Toys
Thank you for your feedback. Of course, we also understand that it is annoying if water remains on the trampoline after a rainfall. However, it is inevitable, especially when the trampoline is placed in a shady spot in the garden.
So hopefully you can still do something with this tip, otherwise it is useful to keep some older, towels and let the children go on the trampoline with them first to dry it.
Have fun with your trampoline!
Team EXIT Toys
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