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Our agency tended to discover potentials of Expandi. We were very excited with what we read on their website. During the free trial, we realized that the tool is not suitable to generate leads on autopilot but needs more efforts than expected. Its additional functions were underperforming. Our C-suite decided to go with another tool and did not used the Expandi tool after free trial. However, Expandi charged monthly fees for months and got blind to our demands for refund.

Free trial, yes I got it. But after free trial, people can forget to cancel the subscription. We didnt use it after testing. But credit card info was there and it automatically charged us. It kept charging month after month without any use of it. When we discover, ooh, hundreds of dollars gone.

We asked for a refund, and they are not helpful at all. Support is very bad.
Terrible Experience.
DO NOT USE EVEN FREE TRIAL!

In most cases, I do not write negative reviews on the internet but always try to help businesses grow with my positive feedbacks. But this time, unfortunately it did not go that way. As a Canadian Marketing Agency owner, I wanted to try Expandi.io to generate leads for my agency but ended up with an unbelievable disappointment not only with the weaknesses of the functions of the tool compared to its rivals but also with the poor payment process. After the free trial, despite the fact that I did not want to go on with Expandi.io, they kept charging 99 USD a month from my banking account until I got notified from my bank. I reached out to the Expandi.io customer service to claim a refund but they rejected to return unfair charges back to my bank account. When they see my reviews on the internet, they reached out to me saying that "If you delete your reviews, we will initiate the refund. After making me deleting the negative reviews, they told me that they cannot refund the payments but can offer me a 2-week-free-trial". I am really shocked with their strategy in handling their customers` requests. As an agency owner for decades, I have never seen such a amateur approach in customer relationships. If you are looking for a trustworthy tool to grow your business or marketing agency by generation leads without any headaches as well as getting a quality customer service that would professionally help you along the way, Expandi.io is definitely not a right address for you. It seems that Expandi`s Europe team does not know professional business standards of North America. What you see on Expandi`s website does not match what you experience in real life with them.

Wonderful customer service and a breeze to use!

We've had an amazing experience with Expandi! The platform's A/B testing features helped us improve our messaging and campaigns, which led to more people taking action on behalf of our clients. The LinkedIn automation tool was really easy to use, which made it simple to track our progress and adjust our approach. We're confident that we've reached new heights with our LinkedIn outreach thanks to Expandi, and we're excited to see what else we can achieve. If you're a marketing team wanting to up your LinkedIn game, we definitely recommend giving Expandi a try. The results will definitely make you happy!

Patricija... What a good talented person and support thank you su much!

We've been thoroughly impressed with the quality of customer support and service we have received. The team has always been available to guide us in the right direction, allowing us to make the most of the many features and capabilities available. One feature we really appreciate is the ability to create various searches and outreach strategies to engage with our audience in unique ways. Now, we are able to automate our LinkedIn outreach process securely, saving us both time and effort. By automating manual work, we have found more customers and achieved our marketing goals more efficiently. Overall, we are extremely satisfied with this platform and would highly recommend it to other businesses looking to maximize their LinkedIn marketing efforts.

Have been using for a while, support is amazing, tool is great - there is a learning curve... like with all software.

- happy Expandi user.

The homepage says it's "reliable" but it's not. The campaign just gets stuck and does not work, the support can't help and doesn't even know why the issue appeared. If you pay in full for the subscription and you stop it mid-billing period to avoid automatic payment and continuing the subscription to the next billing period, the tool just hides all your campaigns data and stops them. So essentially you don't get what you paid for, while the billing period you paid for is still in progress.

The documentation seems fine at the first glance, but when you start to really use the tool and it's features, you will learn that a lot of details are not described, support does not know the details too, and the worst part- the support will not even try to understand your request and issue, but instead will throw the docs links to you which do not help and sometimes are not even relevant to your request. That's when you are a paid plan user and pay 99$ a month.

Many important features do not work properly or do not work at all. Setting the use of variables is a nightmare even if you follow the docs, condition blocks can just make campaign leads stuck and not move further to any branch, in other words, your campaign will not be working at all.

Great Tool, good engagement with multiple new contacts, and brand awareness. Very satisfied, reaching to my KPIs as SDR. Highly recommended

Neville from Expandi has been great.

The software is good and my whole company uses it now.

patricija was just amazing in helpful meaningful granular support. CARED, that's the word. Cared! A great product, we do complicated work so there is just this choice for us and them team, well, we couldn't without them. thanks you.

My campaign on Expandi is complicated. We've been working manually for years, and now we're streamlining. My questions go above and beyond the support guides given.

I have been messaging constantly with Patricija all week. She has been endlessly patient! She is never dismissive or trying to shut down the chat. She's always thinking creatively and seeking to understand exactly what I'm looking to achieve.

It has given me so much confidence using the platform and finding workarounds for my needs.

Highly, highly recommend Expandi and their support team - Patricija in particular!

I use this tool to improve my Linkedin account and find partners. The connector campaign is very helpful as I can search for people I may know to connect with them, and the automation helps me to achieve this goal with minimal effort, this is very important. The platform has templates, and I like that it's much easier to create messages and campaigns that work for me.

Great support. Very powerful tool.

The results have been astounding, with higher conversion rates and a significant increase in leads generated. Expandi is a great as go-to LinkedIn outreach software for businesses looking to enhance their outreach efforts. The automated LinkedIn event invitations feature is very helpful for our marketing and PR purposes. I highly recommend Expandi as a great outreach solution.

Very happy so far with the overall product and offering! The technical support is fantastic -- it's easy to connect directly and quickly with a real person. I spoke with Tomas through support, who got me up and running quickly and answered all my questions. Highly reccomend!

Tool works great, lovely to see further developments showcased in the roadmap. Stellar customer support, very fast response times, 10/10 would recommend for linkedin automations

As a marketing manager at a rapidly growing company, we were in need of a powerful yet easy-to-use solution for our LinkedIn outreach campaigns. We tried out a few options, but none matched the efficiency and effectiveness of Expandi. The platform is intuitive, and the customer support is top-notch. We increase our conversion rates and generate more leads. I highly recommend Expandi to any business looking to boost their LinkedIn outreach efforts.

Customer support and the rest of the team are all patient and accommodating. Great experience with them!