I always complain about companies that drag you into recurring charges and hope that you forget so they can take advantage. Then there is Expandi, which didn't charge me because I didn't use their sof... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Neville went above and beyond during my Expandi onboarding. He didn’t just walk me through the platform — he took the time to explain how to actually use it strategically, sharing tips, best pract... Ver mais
Expandi is a handy tool for B2B lead generation because it works smoothly with LinkedIn. It's like an extra helper for your LinkedIn profile, letting you check contacts, see profiles, and send reque... Ver mais
Dreadful software. Impossible to organise campaigns. Campaigns stop and pause for no reason. Leads that get revoked do not automatically get moved to other campaigns / get removed. Slow and laggy soft... Ver mais
Informações sobre a empresa
Escrito pela empresa
Expandi is a LinkedIn automation tool that enables you to outreach leads using an omni-channel approach. With Expandi, you don’t have to be a LinkedIn expert to get results and supercharge your LinkedIn outreach game Contact your prospects on LinkedIn and by Email via smart automated sequences. Launch your first campaign in 15 minutes and see results in 24 hours.
Informações de contacto
Estados Unidos da América
- expandi.io
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
LinkedIn banned me and expandi wouldn't provide support.
Hi so I used expandi and within 24 hours of syncing my account, linkedin completely banned me and shut my account down.
Linkedin sent a message saying that the automation tools caused us to be banned.
this caused our marketing to backslide and we're still not able to unlock our accounts after a week of reaching out to supports.
I reached out to get a refund from expandi and let them know what had happened and to shut down the account.
The only reply i got was "our finance team is out of the office right now but they'll be in touch next week some time".
They sent an automated message with a link on how to deactivate my account.
keep in mind i did chat with the human on this poor service and not a bot.
i do not recommend using this tool unless you want to end up in a bad situation.
Customer Support Kings (Queens)
Customer Support Kings (Queens) - my support rep Patricija helped my peanut brain through a bunch of spreadsheets with a smile! The team is usually super quick to reply and always helpful
As a freelance recruiter
As a freelance recruiter, it has been a game changer. I was able to bypass the constraints imposed by LinkedIn's stringent connection request policies using Expandi, making it considerably easier for me to reach out to possible applicants. It has also enabled me to gain access to a new channel of communication other than regular email or phone calls. It is simple to use and quite strong. Outstanding customer service "Thank you Ignas of Finance for resolving my billing issue." I definitely recommend Expandi.
Good chat help tho product is buggy
Chat help has been very helpful but but there are some bugs that've taken a few weeks for the tech team to work through (still ongoing) that caused me to pause my campaign. There are also a lot of nuances the user needs to be aware of to avoid duplicative messages being sent.
Chat help was fantastic
Chat help was fantastic. Wish I'd known about it 2 days earlier! The response was clear and fast and such a relief to clearly know what step to take to correct my error and get my campaign running again.
Walking through the platform was very…
Walking through the platform was very intuitive and seamless. It's a great service and personalized attention that you get from every member of the Expandi Team. Very Happy and excited to be using this platform and with every interaction that I have with the representatives.
Patricija from the support team did an…
Patricija from the support team did an amazing job helping us with onboarding !! Highly recommended
I talked with Patricija today about an…
I talked with Patricija today about an account verification issue I was facing, and she was incredibly patient and helpful! Answered quickly even when my replies were a bit delayed. Thank you so much Patricija!
Patricija was able to help me in a…
Patricija was able to help me in a matter of minutes. Excellent support, thank you
The CX is always great
The CX is always great, they are always ready and willing to help with any issues that you encounter. The UI is intuitive enough that you don't really need to go through the tutorial videos to get a basic campaign running.
Patricija was extremely helpful
Patricija was extremely helpful, explained everything in detail, and shared comprehensive Loom videos, which were extremely helpful in starting our first campaign.
Artur was great when it comes to resolutions
Artur was very helpful. The way he gives instructions on what to do was very comprehensive. He is good in what he was doing.
Neville was very helpful
Neville was very helpful in walking me through the platform and setting up my first Expandi campaign. I can't wait to see how it performs :)
Lesia made the onboarding process…
Lesia made the onboarding process extremely easy! We have already noticed an increase in our reach. Highly recommend
Got quick & pleasant help in less than…
Got quick & pleasant help in less than 5 minutes! Awesome support team.
I never leave reviews but this…
I never leave reviews but this has to be one of the Worst Automation tools and Headaches I've used. The tool would get stuck and not send out anything for HOURS, sometimes days. It was recommended by Alex Berman, who I thought would take notice to the crap tool he is pushing.
Terrible support, they bill your card before the trial ends. I reached out for a refund and haven't heard back. Be aware.
Great tool to boost your results on LinkedIn
Expandi is a great tool to boost your results with LinkedIn. It's user-friendly and easy to navigate.
They have great support, and they are always working on making things better.
Lesia's Customer Service :-)
Lesia did a very clear job of explaining to me exactly what Expandi is providing me for my year long annual payment for its campaign management.
I so respect how she can stay so productive and so personable in Kiev during Putin's assault on Ukraine!
:-) Lewis Brown Griggs
Invoice issues
I had an issue with my invoice so i contacted Expandi through the chat option. I had an answer within 5 minutes and they helped me sufficiënt with my problem. Besides that the platform helps me a lot to find new and relevant connections for my service.
Software that can benefit multiple teams while being cost-effective
"I'm a team lead for outbound sales, and I was searching for a tool to enhance our efforts. After testing different solutions, I found that Expandi was the best choice. Not only was it more effective than other tools, but it also provided extra benefits for our Product Marketing team. By conducting A/B testing for messaging and positioning, we were able to update our buyer persona.
After using Expandi for more than 6 months, we haven't experienced any significant drawbacks. As a B2B company, advertising costs can quickly add up, but Expandi has proven to be a cost-efficient solution that helped us with sales, product and marketing goals."
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