The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
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Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The response was very timely
24 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Morigen,
We're happy to hear that our response time met your expectations. Thank you for your positive feedback; we truly appreciate it.
-Team Eyelation
They came to us
They came to us, only took about 30 min, picked out a frame, got them in the mail in about 1.5 weeks. they are great, have nothing but good things to say.
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Brian,
We're so happy to hear about your positive experience with us! We appreciate you taking the time to share your feedback regarding the quick service and the quality of your new frames. We are glad we could meet your expectations.
-Team Eyelation
ervice was fast and perfect for my…
ervice was fast and perfect for my perscription.
19 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Donna,
We're so pleased to hear that our service was fast and perfectly suited for your prescription needs. Thank you for sharing your positive experience!
-Team Eyelation
It was a little comber some when…
It was a little comber some when ordering, it took a little longer then I hoped, when i had a question the responded back very fast.
10 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Kaelyn,
We appreciate your feedback and are glad our team was responsive to your questions. We are always working to streamline our ordering process for a smoother experience.
-Team Eyelation
Very pleased
22 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Mark,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
relatively easy ordering
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Marc,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Eye tests weren't very accurate.
Had weird handheld eye test equipment, almost all the batch glasses we got were all awful to see out of and will be returned. This wasn't professional at all.
17 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Kyle,
Thank you for your reply. We are sorry to hear your glasses were not good. We actually have lots of employees that say our prescriptions are better than the Dr. The assessment we do is with an autorefractor. The same equipment used in a Dr's office by an experienced optician to determine your initial Rx. We then tweak it if needed just like the Dr's office. The difference is, it is reading 1 eye at a time as we travel to many different locations.
Luckily, we offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
The help I received selecting my…
The help I received selecting my glasses and letting me know all my options and cost was very helpful.
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Tharnell,
We're so glad to hear that the assistance you received in selecting your glasses and understanding your options and costs was very helpful!
-Team Eyelation
Online is a terrible way to buy…
Online is a terrible way to buy glasses. The glasses I got looked nothing like what I picked out and they hurt behind my ears. Took over two weeks to get them and now I have to figure out how to get my money back. Expensive too for online service. You would think they would atleast be cheap. It’s the only option my company offers now. In person was much better.
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Douglas,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Safety glasses are better than regular…
Safety glasses are better than regular glasses.
Great job!
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Linda,
We're so happy to hear you find our safety glasses to be such a great improvement! Thank you for sharing your positive experience with us.
-Team Eyelation
didn.t get my glasses right they are…
didn.t get my glasses right they are suppose be tri not biofcal i.m having alot of problems seeing with them need to send them back am not happy with them at all
21 de julho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sandra,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Poor Service
I received the safety glasses on July 9th. They were the wrong prescription and unusable, so I contacted support about exchanging them. They replied the following day on July 10 and since then I have not heard anything from them. Today is August 31.
7 de julho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jon,
Thank you for your reply. A member of our customer service team has reached out via email today to help you resolve your issue.
-Team Eyelation
Best safety glasses
How easy it was to order online. The speed and accuracy of the glasses is amazing!
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Deborah,
We are so happy to hear that your online ordering experience was easy and that you are pleased with the speed and accuracy of your new glasses! Thank you for your wonderful feedback.
-Team Eyelation
Everything was great
Everything was great. Glad they came to m work. Made everything simple. Glasses work great and look great. Thank you.
20 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Michael,
We're so glad to hear that our visit to your workplace made everything simple for you. It's wonderful that your new glasses work and look great. Thank you for your positive feedback!
-Team Eyelation
Excellent service
Excellent service! Ordering was easy and got it rather quickly! Nice fit and they work great thanks!
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Waimon,
We're so pleased to hear that ordering was easy and that you received your item quickly. We're glad they fit well and work great! Thank you for your positive feedback.
-Team Eyelation
Todo fue muy profesional y rápido buen…
Todo fue muy profesional y rápido buen servicio estoy muy contento
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hola Jose,
Gracias por tu reseña del producto; siempre es un pla
recibir comentarios positivos. Esperamos que estés disfrutando de tus nuevas gafas de seguridad.
—Equipo Eyelation
Pretty good but could be better.
Ordering the glasses is an easy process. Really need a way to try on samples before ordering. I'm on my second pair and the fit is still not very good.
14 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Travis,
We appreciate you sharing your feedback. We understand your concern about the fit of the glasses and the desire to try them on before ordering. We're always looking for ways to improve the customer experience.
-Team Eyelation
Order was processed quickly and…
Order was processed quickly and prescription was spot-on! Lens quality, or quality of grind seems much better than previous vendor.
20 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Matt,
We're so pleased to hear that your order was processed quickly and that your prescription was accurate! It's wonderful to know that you're happy with the quality of the lenses.
-Team Eyelation
The staff was very helpful in making my…
The staff was very helpful in making my eyewear decision and easy process. The product was delivered in a timely manner. Well pleased with the product so far.
19 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Eric,
We are so pleased to hear that our staff was helpful in making your eyewear decision an easy process. We're also glad your product was delivered in a timely manner and that you are well pleased with it. Thank you for your wonderful feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Luz,
We're so happy to hear that your first experience placing an order with us was a great one. Thank you for your wonderful feedback!
-Team Eyelation
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