Eyetek Surveillance Opiniões 

319
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

There cameras are brilliant, the vision and audio is top notch worth every penny!!

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança

Informação fornecida por diversas fontes externas

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

319 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(319)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Great service. They bent over backward to try and get my product delivered from the UK on Friday, late afternoon, to arrive in Greece on Monday. They did it! The product arrived on Monday morning. Can't beat that!!!

6 de agosto de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

I’m so disappointed

I’m so disappointed. Bought alarm clock and is temperamental. IR doesn’t schedule. Have to reset often to be able to record. Bought GSM long life with extended microphone and as irregular patterns especially with voice activated mode. Bought the GSM plug adapter at around £180 and was even more dissapointed. The voice activation just bombarded me with messages every 5 seconds and was unable to get in touch with device to deactivate because so busy sending messages and wouldn’t respond.

3 de agosto de 2019
Opinião espontânea
logótipo da Eyetek Surveillance

Resposta da Eyetek Surveillance

Dear Peter
I am sorry you feel this way as we have never had any problems with any of these 3 devices in the past and we have been selling them for a number of years now.
As soon as were notified you were experiencing problems with the products we did offer to exchange them or refund you straight away as our objective is to have happy returning customers.
I hope you are happy with our service and our speedy response to any problems you had and please accept my apologies for any inconvenience caused.

Regards

Phil Stevens

Classificada 5 em 5 estrelas

Purchased an item from Eyetek which i…

Purchased an item from Eyetek which i thought became faulty some 4 months later. Contacted this companies after sales dept, who asked me to return it to them for examination, This i did and with 24 hours of receiving it they contacted me to confirm that the fault had been fixed !! I was inserting the sim the wrong way around ! I felt silly of course but they could not have been nicer. Returned the unit to me the very next day with a smile and their best wishes. This business deserves to be rated 5 star.

4 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased a clock as I was wary of my…

I purchased a clock as I was wary of my mother's carers. I put it in the kitchen so it is not invading mother's privacy. It is an excellent product, works brilliantly and has given me peace of mind. It was easy to assemble and use.
I ordered it one day and it arrived just a few days later, much quicker than I had anticipated.
Brilliant service and equipment.

3 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

needed help and advice

bought wrong product in beginning which didn't suit our needs. Rang customer service which is excellent, gave great advice and sent me different type of camera as soon as they had received original one back. Very helpful staff

30 de junho de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

We have been very pleased

We have been very pleased. Lots of help and a speedy refund after exchanging a unit with was faulty. Equipment now working and would use again, thank you for your help.

29 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from Eyetek as usual

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay.

Website well designed and easy to navigate and lists a wide range of surveillance gadgets for almost any situation.

I shall use again and highly recommend.

5 de abril de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Item arrived quickly and as advertised. Very helpful advice was given via the online chat and email before purchasing. all good.

6 de fevereiro de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

For me, I believe it could have been slightly cheaper - but super easy to use!,

I found it very difficult to use on personal clothing, as a buttonhole video recorder due to the 2" long plastic piece that houses the camera.

It is extremely difficult and really awkward to stop it moving where ever it wants to go and therefore does not record in the direction that I want.

I tried sticking velcro to it and to my clothing and it still moved all over the place and recorded the floor and the ceiling but not directly in front of me - which is where I wanted to record.

It would not accept my Sandisk 64GB Extreme micro SD card - no matter how I formatted it.

It's very easy to start and stop but when set so as not to flash when recording - it can be difficult to actually know if it's recording or not - which means it could be a case of hit and miss - and that could mean losing a vital and important legal meeting.

I will say, that the service is very good to start with. I don't know if that continues after the return date.

EXCELLENT SERVICE:

A few days before I purchased it, I hunted the web high and low and came across Eyetek. I was a bit unsure as I've made many a bad purchase in the past just by being misled by shiny sales pages and idle promises.

I used EyeTek's contact form on their website and asked if it would work okay on personal clothing and was told that it could be used in countless ways - but more so hidden around the home etc - so I guess now, that it wasn't really designed to be attached on personal clothing. And surprisingly, I got a reply the following morning - so I was impressed by their rapid response.

My order came short of the USB lead and Micro SD card adapter - but they did send it the very next day by first class mail. Their personal service is the best I've seen in years and they had someone phone me back within about 10 minutes each I phoned up with a query.

The main switch module that houses the micro SD card is VERY flimsy and feels really cheap. When handling it, it feels like it will easily crack and break if slightly squeezed. I honestly believe that for the cost of this, it could easily have been housed in a more solid casing. It's appears to be cheaply put together but it does record easily and well and the software that comes with it is dead easy to set it up the you want it.

My main rant would be the price. I think altogether for the narrow Video Camera; 18" SD Lead and the £40 long life battery cost £217.20,

Actually, to be fair - the price would have okay but for the VAT that was added to it, which really bumped up the overall cost.

14 de janeiro de 2019
Opinião espontânea

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