Eyetek Surveillance Opiniões 

319
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

There cameras are brilliant, the vision and audio is top notch worth every penny!!

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança

Informação fornecida por diversas fontes externas

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

319 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(319)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Good website. Easy ordering. Prompt delivery and email contact excellent when delivery details needed to be clarified. Enormously reassuring and supportive in a difficult situation.

12 de julho de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

camera.

Item arrived ok,needed better packaging,more protection.JIFFY BAG BETTER PADDED.Item though was good.could instructions be more explicit.Hard to understand,but,otherwise this is a good investment to have.

8 de julho de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Great assistance and service

The staff at Eyetek gave me options and suggestions for a problem. The item was made up and dispatched that day arriving the next afternoon to Northern Ireland, which can be a problem for some UK suppliers. So far it has surpassed my expectations and those of my client. Great service, ot is exactly what was required. Thank you
Alan

23 de maio de 2018
Opinião espontânea
Classificada 2 em 5 estrelas

Bad Presentation of a product

To be honest with you I wasn’t pleased with their customer service as a first time customer, I ordered one item from Eyetek Surveillance last week Thursday 17th May 2018 during the evening for a friend of mine and I collected it on her behalf and I didn’t get a speedy delivery like I expected which what these other customers are saying on this website and if I didn’t enquire to find out when my order supposed to be delivered. I would have been waiting a lot longer than I was before, because they didn’t even give me any indication when my item supposed to be dispatched before I enquired on the Monday evening which was yesterday by email. Now when my parcel it came today this afternoon on the 22nd May 2018 by DPD Courier delivery after waiting four days time for this item that I ordered. When I saw the parcel in DPD packaging it was huge red flag to me because I just knew I was not going to be pleased with the way the product is going to be presented. Because this has happened to me in the past and there is possibility it won’t be any different now. Anyway when I opened the item from the DPD cover expecting myself to be wrong with my purchase. I wasn’t wrong at all, when I opened the item it was not sent to me in its original packaging and sealed considering that is was brand new item that I purchased. My purchase was presented in easily opened non-sealed brown parcel box and when you take the item out of the box you will see it been wrapped up in bubble wrap and the accessories came in a large brown padded envelope and when I decided to look at the product properly you see around the edges of the item it is soiled and dirty and the front of the cover it had a black stain mark on the item. I was not pleased with the presentation of the product considering that I paid good money for this product expecting it to be brand new to come in its original packaging which it didn’t, much less I waited a lot longer than I should as a UK customer for the item to be delivered. The item that I bought and received from this company Eyeteck Surveillance is a second-hand product not a brand new item because a brand new item will always come with its own original cover and sealed packaging and my purchase did not come this way. The way item looked in presentation is something you would receive from eBay sellers that sell dodgy second-hand stuff and try to pass off as brand new. But one thing you must say at least with eBay sellers most of them don’t sell their items at hefty prices like Eyetek Surveillance. Anyway I won’t be buying from them again after this negative experience only unless it is really necessary based on the product I received from them so far. Anyway viewers here are the proof of my purchase and you judge for yourself.

This review was written by Maria Allen (Abbeywood, London UK)

22 de maio de 2018
Opinião espontânea
logótipo da Eyetek Surveillance

Resposta da Eyetek Surveillance

When I arrived into work this morning I was greeted by this review, to be honest I feel it is totally uncalled for and was placed without first contacting us to try and find a resolution.

Here at Eyetek we take customer service as a priority and take it very seriously when we have unhappy customers.

I will address the points in the order they were written in the review .

1 The order was made on the Thursday the 17th in the evening and was received by us on Friday morning. The order was dispatched the following working day i.e. Monday the 21st for next day delivery and was received on Tuesday the 22nd. I do not class this as slow delivery and it clearly states on our web site that we try to send everything for next day delivery, but we cannot guarantee this for more information see https://www.eyetek.co.uk/shipping-and-handling . The 4 days you waited included Saturday and Sunday.

2 When we received the e mail on the Monday evening you would not have been waiting a lot longer if you had not e mailed as the package was on its way by this time.

3 All of our packages are sent by DPD local in DPD bags and we have never had any complaints about the bags or the DPD delivery system.
I am not sure why this was a huge red flag to you.

4 We manufacture this camera so the packaging it comes in i.e. the camera bubble wrapped and in a plain cardboard box is the original packaging. The brown parcel box is made to be easily opened as this is also inside the courier bag which is sealed. The item was certainly not second hand.

We are happy as always to offer you a full refund if you are not pleased with our product in the the first 14 days.

Phil Stevens

Director

Classificada 5 em 5 estrelas

Im really Happy with the Eyetek 200 Car …

Im really Happy with the Eyetek 200 Car Tracker, and worth the money, i have tried so many things and spend hundreds of pounds through spy detectives and they were a SCAM and just taking my money

The Derby EYETEK really helped me and supported me how to use the Eyetek 200 car tracker and i finally found where my partner was going behind my back

Thank you so much Derby Eyetek and i will be recommend this to anyone who dont trust there partners who wanna find out there families or friends whereabouts

11 de janeiro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

We had a problem with a faulty product but the customer service recieved and quick response to my emails was top notch. They even sent out another £200 unit before we had returned the faulty one.
If I needed another Surveillance product I would not hesitate to use this website or recommend to friends and family.

19 de dezembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Fantastic after sales service i could not ask for better well done for all your help
Bob

15 de dezembro de 2017
Opinião espontânea

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