The easiest way to book and receive car. Smooth process. No deposits. Support always active. Will choose to rent from ezhire next time if the service remain nice like now
A empresa respondeu
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Leia as opiniões dos outros
My first experience with ezhire was great, No hassles, easy delivery and pick up. All the T&C were properly explained. One of the best places to book security free, fully insured daily/weekly rentals... Ver mais
A empresa respondeu
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... Ver mais
A empresa respondeu
Customer care service. Trust. Car Key Handler. Pics and Meter uodste upfront from handler. Also key receivers uodsteband coordination on collection. All at good pace, humble, safe and kind.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Informações de contacto
Emirados Árabes Unidos
- ezhire.ae
4,3
Excelente
1 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The drivers are friendly and helpful…
The drivers are friendly and helpful and on time.
17 de abril de 2026
Opinião espontânea
My Top choice if renting a car
The easiest way to book and receive car. Smooth process. No deposits. Support always active. Will choose to rent from ezhire next time if the service remain nice like now
10 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Awais Zee, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good experience very nice stuff
Good experience very nice stuff
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Rehman Ali, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good and fast
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Muhammad ijaz, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Fast procedure and give it ready and…
Fast procedure and give it ready and clean car thanks alot
15 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Yasir Alhaj, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The service is Impeccable
Thea car was great and the service is quick and there is no hidden charges
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Carine, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Great service …
Great service …. I repeated use ezhire for more that 5 years now
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Shoukath Ahmad, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Hi booking as always and excellent…
Hi booking as always and excellent service as always
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Davix, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Resposta da eZhire
Dear Syed Farzan Ali, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The service in Mall of Emirates Branch…
The service in Mall of Emirates Branch is alwats top notch
13 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Dennis Ruigu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Very excellent service
Very excellent service. Good follow ups and transperant in deals.
13 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Prasanth Prasannan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The customer is considered a liar until they can prove otherwise...No trust.. Dishonest.
On 17 March, I rented a car with booking ID 527885. Initially, the experience seemed smooth. Due to heavy traffic, I anticipated being slightly late, so I contacted them, and they granted me an additional 15 minutes. Unfortunately, because of the traffic jam, I exceeded that by another 10 minutes. I returned the car and went home, and no one informed me that extra charges would apply.
Two days later, I received a receipt showing that an amount had been deducted immediately for fuel charges without my confirmation. When I contacted them, they acknowledged their mistake and refunded the amoun, but only because I had taken photos before using the car. Otherwise, I believe no refund would have been issued.
After 20 days, I received three messages from my bank indicating failed deduction attempts from “HD 01A Floor 01 Building” due to insufficient balance. I recognized this as being linked to the Ezhire app. When I contacted them, I had just transferred some money into my bank account, and they immediately deducted it.
They then claimed that I returned the car at 8:00 PM, whereas I actually returned it at 5:55 PM. They refused to issue a refund, stating that I had no proof and that this was in line with their policies.
Additionally, they promised to call me back after checking with their team, but I never received any follow-up. I had to contact them again via chat, where they continued to evade the issue with repetitive responses.
Moreover, they refused to remove my bank card from the app immediately, stating that it would take up to 90 days, even though all dues had been cleared.
Overall, this experience involved multiple mistakes, unnecessary stress, and a significant waste of time. I truly regret using this service.
If anyone plans to use this app, I strongly recommend the following:
- Make sure to take detailed photos of the car at pickup and drop-off to protect yourself, so they can believe you and avoid any false claims.
- Use a prepaid or digital payment card that you can top up as needed to prevent unauthorized charges and avoid being robbed.
6 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Mustafa Abubaker,
Thank you for contacting us. We sincerely regret any inconvenience you may have experienced and greatly appreciate your patience while we address your concern.
As per our Terms and Conditions, all charges are securely processed through the card on file, with full transparency ensured via detailed invoices shared with our customers.
Kindly note that the vehicle is required to be returned at the same time as the original delivery or self-pickup time.
In your case, the booking was scheduled to end on 17 March 2026 at approximately 5:33 PM. However, our system records and time-stamped images confirm that the vehicle was returned at 7:58 PM. As the return time exceeded the scheduled booking period, an additional day’s charge was applied in accordance with our standard rental terms.
We apologize for the inconvenience caused during your experience and appreciate your understanding.
We truly value your feedback and remain at your service for any further questions or assistance you may require. Please do not hesitate to reach out to us at connect@ezhire.life at your convenience.
Warm regards,
Team eZhire
For fuel charge you charged me 55 aed
For fuel charge you charged me 55 aed.
I took for one month and extended again 3 more days. Then while returning just for 2 bars petrol down you charged me 55 aed. If i put petrol it will be just 20 aed charge. This is too much
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Jubair Aboobacker,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Service was very good
Service was very good.
Zahoor, the driver that picked the vehicle up was very polite.
16 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Ian, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good experience
15 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Jobin Jose, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Resposta da eZhire
Dear Tint Aung Zaw, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
very nice and clean cars thank you for…
very nice and clean cars thank you for eZhire
15 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Salman Sallu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Exceptional amazing team and service
Exceptional amazing team and service
15 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Muhammad Kamran khan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Keep more staff
Thank
You
But keep more staff
I was waiting for long time to collect
14 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Jabir MP,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Excellent experience
15 de abril de 2026
Opinião espontânea
Resposta da eZhire
Dear Ajay Sharma, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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