SelfDrive Mobility Opiniões 803

Easy, quick, sensible approach to rent a car. Sayed presented all of the information transparently with all of the terms and a discount was provided. The deposit rate was 1.5 times higher than the going rate in the market. I hope that the refund will be made on time

NEVER rent a car from SelfDrive.ae – SCAMMERS!

I was a loyal client of this company for 2 years while renting a car in Dubai — everything was fine as long as I was paying them.

In November 2025, I cancelled my contract.
For the past 5 months, I have been trying to get my AED 2,000 deposit back.

At the beginning, they attempted to charge me AED 1,800 for a minor accident, despite the fact that I had full comprehensive insurance, which should have covered all repairs.
I had to open a case with Dubai Consumer Rights, and only after that did they cancel the charges.

I have called them dozens of times — they drop calls, transfer me to the wrong departments, or promise to call back the next day and never do. It feels like they are doing everything possible to avoid refunding me.

The worst part is that they don’t even have a physical office, so you have very limited options to recover your money.

Not to mention unjustified charges for unknown reasons, including AED 500 for a car wash.

Avoid this company.

Quick response. Good cars & prices

Thanks to Mr. Sayed in sales team for handling my requests & showed the needed support

Sayed was awesome

I am very happy to deal with the employee Sayed and I hope continuity with the company

Sayed provided me very good services and is very professional ..

Overall experience of booking the car with the help of Mr. Sayed was good

When the car that I received did not have the proper features (due to an issue with the car broker rather than SelfDrive), Danish at SelfDrive customer service was extremely helpful in consistently following up and making sure the vehicle was replaced.

Great to know Selfdrive apps once I arrived to Qatar recently when I planned to get a Rental Car. Selfdrive very friendly user. Easy to deal, easy to extend, or easy to return. The rental rate also is very reasonable and worth value for money. The Selfdrive staff very helpful. Thank you Selfdrive. 👍👍👍

Great company. Great intro promotions.
Wide selection of cars. Good to use AMEX as many others do not offer this payment method.
Thank you team self-drive

Great experience booking a rental car. Mr. Sayed was very helpful—he explained everything clearly and in detail, making the process smooth and easy. He also offered a really good deal. Highly recommended!

Thank you so much for the team gives always great rate

This is the worst car rental company I have ever been with! DO NOT RENT YOUR CAR WITH THEM! They have owed me a refund of 2000 dhs for 2 months and keep giving me additional charges without explaining what it’s for. You cannot reach them on the phone- you have to call atleast 10 times and they put the phone down on you. They promise call backs and never give. I have provided them with proof after proof that they owe me money and they are refusing to give it to me. They are stealing from people and are scammers!! Please do not rent your car with these people!

The transaction was fast and accurate

It was incredibly easy to arrange a rental car, and the assistance provided throughout the whole process was remarkably smooth and entirely reliable. Overall, the entire experience was very good and truly amazing.

Excellent service from sayed he is supportive and very respectful thank you so much
And overall the service is very good

Honestly, I cannot recommend this company at all. This has been, without question, the worst rental experience I’ve ever had. It genuinely felt like anything that could go wrong… did. And throughout all of it, there was zero accountability, zero communication, and definitely no apology.

Here’s a summary of what somehow managed to happen in just 5 weeks:

1. First delivery
Car arrived 2 hours late with absolutely no communication. Not even a courtesy message, just silence and me wondering if I’d imagined booking it.

2. Wrong spec car
The car didn’t have CarPlay or any navigation. I was offered a replacement, which sounded promising… until they completely ignored me when it came time to collect the car. Messages were read and ignored. It only moved forward after I threatened to cancel and request a refund, and even then it took 3 days to get a response.

3. Replacement car (somehow worse)
The “replacement” turned out to be a significantly worse car that smelled like it had been used as a smoking lounge. I then had to chase them repeatedly just to get the original spec car back, which, again, took 3 days.

4. Breakdown situation
The car then broke down. No replacement for 24 hours. When a car finally arrived, it was on empty fuel and (unsurprisingly at this point) didn’t have CarPlay either. The best part? I was charged a fuel fee for both the broken-down car and the empty replacement. At this stage I started to wonder if this was some kind of social experiment.

And, against my better judgement, I gave them one more chance…

5. Second rental (Mazda CX-5 2026 model)
I paid extra for the newer 2026 model. They were 7 hours late delivering it. Not a single proactive update. I had to chase them every hour just to get any information.

What eventually turned up? The older 2025 model.

That was the final straw. I cancelled immediately and went with another provider.

Final note:
The only thing this company seems to do efficiently is charge additional fees to your bank account the moment the rental ends. Everything else? Complete chaos.

Avoid. Save yourself the time, money, and frustration.

Wanted to hire a car for long term while things are going on here as needed the flexibility. Agent was lovely. Car arrived and stinks of smoke. I have told them and said it needs to be replaced. Just had the rudest person call me and tell me it doesn't smell of smoke and I am making it up, he then went onto say, the scratch that I found when they delivered wasn't a scratch and I made that up too. Cannot believe that a company in Dubai can act this way to me.