I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Ver mais
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Leia as opiniões dos outros
At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Ver mais
A empresa respondeu
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Ver mais
A empresa respondeu
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Ver mais
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3,6
Aceitável
494 opiniões
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Useless company
If I could give less I would. Terrible company. Try calling their helpline and it rings for 10seconds then hangs up. My bank has locked £250 for 3 weeks now because I tried 5 times to get their charger working and it wouldn’t. It’s ridiculous how atrocious it is using EV networks across the uk. Also, when you call the uk helpline you think you’ve called the Ireland number as it tells you they’re the biggest in Eire 🤷♂️
24 de julho de 2026
Opinião espontânea
Resposta da EZO
Hi Chris,
Thanks for taking the time to share your feedback. We understand how frustrating the experience was for you.
We’ve reviewed your previous contact with our support team and can confirm that the pre-authorisation amounts have already been released from our side. In some cases, banks can take additional time to process and remove these temporary holds, which can make the funds appear unavailable for longer than expected.
Our 24/7 support line supports all EZO customers across both Ireland and the UK. We appreciate your comments about the call experience and will make sure this feedback is shared with the relevant team.
For future charging sessions, creating an EZO account and adding a payment method can help avoid pre-authorisation holds completely and make starting a session more straightforward.
Thanks again for sharing your experience — feedback like this helps us continue improving the network and the customer journey.
Electric regards,
EZO Support Team.
Fast chargers available in alot of…
Fast chargers available in alot of small towns, easy to use. Probably a bit expensive.
20 de julho de 2026
Resposta da EZO
Hi Martin,
Thank you for your review! ⚡
We're delighted to hear you've found our fast chargers easy to use and that you value having them available in smaller towns.
We also appreciate your feedback regarding pricing. We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service while continuing to expand and maintain our network.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Ease of use...most ev owners only use charging stations occasionally ,so it to be simple to use..
Simple to use..
Idiot proof..
With payment options..
20 de julho de 2026
Resposta da EZO
Hi Matthew,
Thank you for your review! ⚡
We're delighted to hear you've found our chargers simple and easy to use. Providing a straightforward, reliable charging experience with clear payment options is exactly what we aim for, especially for drivers who may only use public charging occasionally.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
EZO charging at Fitzpatricks Killiney
Easy to connect and start charging. Access fee for this location on the expensive side so not viable for a short charge
20 de julho de 2026
Resposta da EZO
Hi Martin.
Thanks for taking the time to share your feedback! Glad to hear you found it easy to connect and start charging at Fitzpatrick's Killiney. ⚡
We appreciate your comments about the access fee. As you’re already using our Prepay option, you’re benefiting from the lower access fee available compared to Pay As You Go.
With that being said, your feedback around pricing and shorter charging sessions is really valuable, and we’ll make sure it’s shared with the relevant team as we continue working to improve the charging experience.
Thanks again for being part of the EZO network! 🚗⚡
Electric regards,
EZO Support Team.
Resposta da EZO
Hi Mary,
Thanks so much for the review! ⭐
We're really pleased to hear you were able to get a good charge in the end.
We have reviewed your account and, even thought that first charger does not seem to be presenting any faults at the moment, we'll take a look just to make sure everything is working as it should.
Thanks for helping us keep the EZO network running at its best! ⚡🚗
Electric regards,
EZO Support Team.
Resposta da EZO
Hi Nicola,
Thank you for your review! ⚡
We're delighted to hear your charging session in Aviemore was quick and straightforward, and that you experienced fast charging.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Relatively easy to use
I have a home charger, but when on long journeys, I prefer to use Ezo chargers. The app and the chargers are relatively easy to use. The map on the app gives all chargers, not just Ezo, which is a help when planning a long trip. I have a competitors app, but it is not as easy to use and only gives it's own chargers on map.
20 de julho de 2026
Resposta da EZO
Hi Martin,
Thank you for your review! ⚡
We're delighted to hear you choose EZO for your longer journeys and that you've found both our app and chargers easy to use.
It's also great to know you find the map feature helpful when planning trips and that being able to view a wider range of charging locations enhances your experience.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
The system would not start charging
The system would not start charging, I had to call the help number, she was very good.
20 de julho de 2026
Resposta da EZO
Hi Helen,
Thanks for taking the time to share your feedback. We're sorry to hear you had trouble getting your charging session started, although we're glad our support team was able to help when you called.
After reviewing your account, we believe it may have been related to the start-up process.
When charging through the app, make sure you're following the steps below:
1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector
6. Once the app shows “Initiate Charging,” plug in the cable
If you'd like, please email us at support@ezo.ie and we'll be happy to talk you through the process step by step and help make sure your next charging session goes smoothly.
Electric regards,
EZO Support Team.
Charger was very slow
Charger was very slow..hardly managed 3kw a hour...should do 5 to 7..
20 de julho de 2026
Resposta da EZO
Hi Gordon,
Thanks for your feedback.
We've looked into the charger you used and can confirm that it's a 7.6kW AC charger, so charging speeds will naturally be slower than on our rapid chargers.
If you're looking for a quicker top-up, we also have rapid chargers delivering up to 50kW. You can use the filter in the EZO app to find these on the map and choose the charging speed that best suits your journey.
If you'd like any help finding a suitable charger, just drop us an email at support@ezo.co.uk and we'll be happy to help.
Electric regards,
EZO Support Team.
Resposta da EZO
Hi Cliff,
Thank you for your review! ⚡
We're delighted to hear your charging experience was simple, reliable and worked exactly as expected. Providing a straightforward and dependable charging experience is exactly what we aim for.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Good chargers & lots of them.
Good chargers & lots of them.
However, instruction on some chargers to scan the QR code BUT there is no QR code displayed.
The symbol on the card box gives the impression that one can use their visa card to access power but not so.
18 de julho de 2026
Resposta da EZO
Hi Eddie,
Thanks so much for taking the time to leave us a review! We're really glad to hear you've been enjoying our network and finding plenty of chargers along the way. ⚡
We really appreciate you highlighting the points about the missing QR codes and the payment card symbol. Feedback like this helps us improve the charging experience, and we'll make sure it's passed on to the relevant team to review.
If you happen to remember which chargers these were, we'd love if you could email us at support@ezo.ie with the locations so we can investigate them further.
Thanks again for helping us make EZO even better, and happy charging! 🚗⚡
Electric regards,
EZO Support Team.
Simple quick & easy charging through…
Simple quick & easy charging through the app ⭐️⭐️
18 de julho de 2026
Resposta da EZO
Hi Sharon,
Thank you for your review! ⚡
We're delighted to hear you found charging through the EZO app simple, quick and easy. Providing a seamless charging experience is exactly what we aim for.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Straight forward fast charger
Straight forward fast charger. Would prefer if i could do without app.
18 de julho de 2026
Resposta da EZO
Hi Dominic,
Thank you for your review! ⚡
We're delighted to hear you found our charger straightforward to use and that you had a positive charging experience.
We also appreciate your feedback regarding the app. If you would prefer not to use the app, you can order an EZO RFID charging fob directly through the app by following these steps:
Account > My RFID Cards > Tap the + symbol in the top right-hand corner > Order an RFID Card
The RFID fob allows you to start and stop charging by simply tapping it on the charger, making the charging process even quicker and easier.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Resposta da EZO
Hi Cyril,
Thank you for your review! ⚡
We're delighted to hear you've found both the EZO app and RFID fob simple and easy to use. Providing a convenient and hassle-free charging experience is exactly what we aim for.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
A pretty good experience in Banagher
I was gratified to find that your two chargers outside the library in Banagher, County Offaly, were capable of 50kW. (I was expecting 22kW at most.)
It wasn't obvious that I was to tap my Easygo RFID fob to the credit/debit card reader - but I figured that out. (Some public chargers have a separate RFID readers.)
My charging session finished prematurely because my account ran out of credit- whereas ESB's eCars system performs automatic top-ups to ensure that doesn't happen when using their chargers.
18 de julho de 2026
Resposta da EZO
Hi Sean,
Thank you for your detailed review! ⚡
We're delighted to hear you had a positive experience charging at our Banagher site and that the 50kW charging speed exceeded your expectations.
We also appreciate your feedback regarding using your EZO RFID fob and the location of the card reader. Feedback like yours helps us identify areas where we can improve the charging experience and make our chargers even more intuitive to use.
We're sorry your charging session ended early because your account ran out of credit. We appreciate your suggestion regarding automatic top-ups, and we'll ensure your feedback is shared with the relevant team as we continue to enhance our services.
Thank you for taking the time to share your experience with us.
Electric regards,
EZO Support Team.
Difficulty stopping charging.
I was using a charger in Bantry. Because of difficulties I experienced with the Stop button I was charged for overstaying even though I attempted to stop charging at 43 minutes.
18 de julho de 2026
Resposta da EZO
Hi Dan,
Thanks for taking the time to leave us your feedback.
We understand how frustrating this can be, so as a one-time gesture of goodwill, we've refunded the overstay fee to your EZO balance.
If a charging session doesn't stop immediately after pressing "Stop Charging", some chargers can take a little time to process the request. In many cases, waiting around 60 seconds or presenting the same RFID fob used to start the session will resolve it.
If you ever run into the issue again, just get in touch with us at support@ezo.ie or give our 24/7 support line a call on 012544456. We'll be happy to help get you back on the road as quickly as possible ⚡
Electric regards,
EZO Support Team
Very Disappointed
when i was charging its atumatically stopped after 2 minutes. then you guys charge me the service fee of 1.5 euro. this happend twice. i feel like robbery
15 de julho de 2026
Resposta da EZO
Hi Robin,
Thanks for leaving us a review.
This is definitely not expected behaviour from our charger. We'll raise this with our technical team and have someone review it as quickly as possible. We sincerely appreciate you bringing this to our attention and helping us make the network more reliable.
Additionally, we've refunded the cost of the session that was cut off due to an error. Feel free to contact us at support@ezo.ie so we can make sure that your next experience with EZO is seamless!
Electric regards,
EZO Support Team.
It is a pleasant experience
It is a pleasant experience. In a public park and charging speeds are always good.
18 de julho de 2026
Resposta da EZO
Hi Junait,
Thank you for your review! ⚡
We're delighted to hear you've had a pleasant charging experience and that you've found the charging speeds consistently good. It's also great to know the location has been convenient for you.
Thank you for taking the time to share your feedback and for choosing EZO.
Electric regards,
EZO Support Team.
Do NOT use these chargers
Do NOT use these chargers. They are extortionately priced versus other providers and they catch you for overstay fees after 45 minutes. I understand overcharge fees in urban areas but this is in the west of Ireland where people have to drive long distances to get there and need to top up. BEWARE!
17 de julho de 2026
Opinião espontânea
Resposta da EZO
Hi Joanne,
We really appreciate you taking the time to share your feedback.
We understand that pricing plays a big part in the charging experience. Our tariffs help us continue investing in a reliable, modern, and growing charging network, while the overstay fee is designed to help keep our fast chargers available for as many drivers as possible.
We also appreciate your comments about the overstay period and will be sure to pass your feedback on to the relevant team.
If you're happy to, please get in touch with us at support@ezo.ie. We'd love the opportunity to learn more about your experience and see if there's anything we can do to make up for it.
Electric regards,
EZO Support Team
Good service better charging units required
Good service, could do better with upgraded stations. Having visited various charging points in Elgin it was disappointing that only 2 units out of 7 were working and those two were being used. Phoning the customer service did little to help other than say they were aware of 2 units being faulty. However, having found the point at Hopeman all problems resolved.
1 de julho de 2026
Resposta da EZO
Hi Phil,
Thanks for taking the time to share your feedback.
We've reviewed the chargers in the Elgin area and can confirm that, at the moment, only the chargers at Ladyhill Road and Burghead Cemetery Car Park are currently out of service. We'll make sure these sites are reviewed as a high priority to get them back up and running as quickly as possible.
We're glad you were able to get charging at Hopeman in the end. If there were any other locations in Elgin that you experienced issues with, we'd love to hear more. Feel free to get in touch with us at support@ezo.co.uk with the details, and we'll be happy to investigate further.
Thanks again for helping us improve the EZO experience.
Electric regards,
EZO Support Team.
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