I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Ver mais
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Leia as opiniões dos outros
At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Ver mais
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Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Ver mais
A empresa respondeu
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Ver mais
A empresa respondeu
3,6
Aceitável
495 opiniões
Pede aos clientes que escrevam opiniões
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Happy with result of enquiry about…
Happy with result of enquiry about overstay charges but disappointed it wasn’t explained to me properly initially, Kathleen
15 de julho de 2026
Resposta da EZO
Hi Kathleen,
Thank you for your review! ⚡
We're delighted to hear your enquiry regarding the overstay charges was resolved to your satisfaction.
We also appreciate your feedback regarding the initial explanation you received. Feedback like yours helps us continue to improve how we communicate information so we can provide an even better customer experience.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
App was clear
App was clear. QR code was on video screen, so not fakeable.
Worked well. Cheaper than petrol (just)
15 de julho de 2026
Resposta da EZO
Hi Stephen,
Thank you for your review! ⚡
We're delighted to hear you found the app clear and easy to use, and that the QR code placement gave you added confidence when starting your charging session.
It's also great to know you found charging with EZO to be a cost-effective alternative.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Responds well to calls and questions…
Responds well to calls and questions but so much of the changing infrastructure doesn't work as intended.
15 de julho de 2026
Resposta da EZO
Hi Peter,
Thank you for your review! ⚡
We're delighted to hear our support team has been responsive and helpful when you've contacted us.
We also appreciate your feedback regarding the charging infrastructure. Feedback like yours is invaluable as we continue to enhance the reliability of our network and improve the overall charging experience.
If you'd like us to look into any specific chargers or issues you've experienced, please don't hesitate to contact our support team at support@ezo.ie, and we'll be happy to investigate further.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Fort William Failure
Couldn't get one of your chargers in Fort William to work at all. In contrast, the one in Strontian worked perfectly. Talking to other users in Fort William, your chargers there appear to be notoriously unreliable.
15 de julho de 2026
Resposta da EZO
Hi Bruce,
Thanks for taking the time to leave us your feedback.
We've reviewed your charging attempts and, based on what we can see, we believe the issue may have been related to the charging start-up sequence rather than a fault with the charger itself. It's important to make sure you're following the steps below and allowing the charger at least a full minute before making another attempt:
1- Log in
2- Open the map
3- Search for your location
4- Select the charge point
5- Choose the connector
6- Once the app shows “Initiate Charging,” plug in the cable
If you could get in touch with us at support@ezo.co.uk, we'd be happy to look into it further.
We'd also be happy to send you an RFID fob, which many customers find makes starting a charging session even quicker and easier.
We hope to have the opportunity to provide you with a smoother charging experience next time.
Electric regards,
EZO Support Team.
Charger cut out prematurely twice while…
Charger cut out prematurely twice while in use.
15 de julho de 2026
Resposta da EZO
Hi Jonathan,
Thanks for taking the time to leave us a review and for flagging this with us!
We've looked into your sessions and decided to raise this with our technical team so they can investigate the charger and make sure everything is working as expected.
If you get in touch with us at support@ezo.ie, we'd also be happy to send you a complimentary RFID fob as a gesture of goodwill and a thank you for helping us improve our network.
We hope to hear from you soon.
Electric regards,
EZO Support Team.
Functional
Charged fine.
12hour limit overnight is flexible enough for overnight charging. Perfect through the day, but for an AC charge starting at say after 20:00, make it 14 hours.
App is weirdly limited.Only possible to have one session on a site. Unable help friends or tourists.
RFID. Why can't I add my own? Much more eco friendly option.
Invoices. Odd font choices, but why isn't the kWh total presented?
Site ID labelling and and app ID don't always align. Basic error that really doesn't smooth the user experience. Huge long alpha numeric IDs are NOT accessible. Especially when split on three locations on the EVSE. Adding inconsistencies on the formatting....
15 de julho de 2026
Resposta da EZO
Hi Neil,
Thanks so much for taking the time to leave such detailed feedback, we really appreciate it! 😊
Thanks for your suggestion about the overnight charging limit. It's great to hear the current limit works well during the day, and we'll be sure to pass your feedback about extending it overnight on to the relevant team for consideration.
Just to clarify one point, it is possible to have two charging sessions running at the same time on the same account. You just follow the same process and allow someone else to plug into the connector. The sessions would both be billed to your account, however, so it's important to keep this in mind when starting a session on behalf of another driver.
Regarding RFID, we'd be interested to understand your feedback a little better. We currently provide EZO RFID cards and fobs, but we're always looking at ways to become more environmentally friendly, as that's something that's important to us. If you wouldn't mind expanding on your suggestion, we'd love to hear more.
Thank you as well for your comments about the invoices. We'll pass your feedback on to the team. While the total kWh isn't currently shown on the invoice itself, you can view the full session details, including the energy delivered, by going to Account > Sessions in the EZO app.
Finally, thanks for highlighting the site ID labelling. We'd really like to investigate this further. If you could email us at support@ezo.ie with a few examples of the locations where you noticed the issue, we'll be happy to review them and make sure everything is as clear and consistent as possible.
Reviews like yours help us keep improving the EZO experience, and we genuinely value them. ⚡🚗
Electric regards,
EZO Support Team.
Overstay fees are a bit of a joke
Overstay fees are a bit of a joke.
5 mins over 4.20 euro
Robbery - you lost a customer
15 de julho de 2026
Resposta da EZO
Hi Brendan,
Thank you for your review.
We appreciate your feedback regarding our overstay fees. These fees are in place to encourage drivers to move their vehicles once charging has finished, helping to keep charging bays available for other EV users.
Charging and overstay pricing is displayed by selecting "Show Pricing" before starting a charging session in the EZO app.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
I have been using the ezgo chargers for…
I have been using the ezgo chargers for two years now had no problems topping up my account no problems quick and easy
15 de julho de 2026
Resposta da EZO
Hi Gerard,
Thank you for your review! ⚡
We're delighted to hear you've been using EZO for the past two years and have consistently had a quick and easy charging experience with no issues topping up your account.
Providing a reliable and straightforward charging experience is exactly what we aim for.
Thank you for your continued support and for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Charger disconnected mid charge
Charger disconnected mid charge. Had to reconnect and was charged connection fee again
15 de julho de 2026
Resposta da EZO
Hi Brian,
Thanks for taking the time to leave us a review and for letting us know about your experience.
We've refunded the second access fee as a gesture of goodwill, and we'll also have our technical team take a look at the charger to make sure everything is working as it should.
We really appreciate you flagging this with us! it helps us improve the experience for everyone using our network.
Electric regards,
EZO Support Team.
Poor eCharger unit locations
Why locate eCharger in a location where sunlight both degrades the screen and makes it impossible to read
Can somebody in civils please think of the “end user” !! They people who actually USE the charger and PAY for the supplied product.
Hmmm that if you can actually get it.
28 de maio de 2026
Resposta da EZO
Hi David,
Thanks for taking the time to share your feedback. Reviews like this really help us improve.
We understand how important it is for chargers to be easy to use and accessible in all conditions, and we appreciate you bringing this to our attention. We'd like to look into the specific charger you’re referring to and share your feedback with the relevant team.
Could you please contact us at support@ezo.ie with the charger location and any additional details about your experience? This will help us investigate further and make sure the right information gets passed on.
Thanks again for taking the time to let us know.
Electric regards,
EZO Support Team
EZO is a joke not EV charging services
EZO is a joke not EV charging services. EV Charging point next to Lidl in Navan. Seems like it should be working ok but it didn't work Had to call helpdesk to be informed chargers do not work as they seem to have no internet connectivity.
6 de julho de 2026
Opinião espontânea
Resposta da EZO
Hi Macin,
Thank you for taking the time to share your feedback. ⚡
We're sorry to hear about your experience at our Navan location.
We appreciate you contacting our support team, and your feedback helps us identify and address issues like this as quickly as possible.
If you'd like us to look into your charging attempt further, please contact our team at support@ezo.ie with the approximate date and time of your visit.
Thank you again for helping us continue to improve our network.
Electric regards,
EZO Support Team.
Very hit & miss
Very hit & miss. The chargers near me are often not working. No issues when they work - relatively easy to operate, but I wouldn't be relying on them being available.
1 de junho de 2026
Resposta da EZO
Hi Kate,
Thank you for taking the time to share your feedback. ⚡
We're pleased to hear you've found our chargers easy to use when charging.
We also appreciate your comments regarding charger reliability. Feedback like yours is invaluable as we continue to improve the performance and reliability of our network.
Electric regards,
EZO Support Team.
A lot of difficulty getting charging…
A lot of difficulty getting charging going outside River Lee Hotel in Cork;
Multiple attempts to download apps,
Unclear method of payment,
Not very helpful telephone support
17 de junho de 2026
Resposta da EZO
Hi Edmund,
Thank you for taking the time to share your feedback. ⚡
We appreciate you highlighting your experience at the River Lee Hotel in Cork. Feedback like yours is incredibly valuable as we continue to enhance the app experience, payment process, and overall charging journey.
If you'd like us to look into the issues you experienced, please contact our support team at support@ezo.ie with the approximate date and time of your visit, and we'll be happy to investigate further.
Thank you again for helping us continue to improve our service.
Electric regards,
EZO Support Team.
Have EZO tag since last year so it was…
Have EZO tag since last year so it was easy to use.
19 de junho de 2026
Resposta da EZO
Hi Cáthal,
We're delighted to hear your EZO fob made charging quick and easy.
Providing convenient and hassle-free charging is exactly what we aim for, so it's great to know you've been enjoying using your tag.
Thanks for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Its good works need a lot more ev…
Its good works need a lot more ev chargers to be honest some ezo are out of date
1 de junho de 2026
Resposta da EZO
Hi Declan,
Thank you for taking the time to share your feedback. ⚡
We're pleased to hear you've had a good experience with EZO.
We also appreciate your comments regarding charger availability and our network. Feedback like yours is valuable as we continue to expand and enhance our charging infrastructure.
Thank you again for helping us continue to improve our service.
Electric regards,
EZO Support Team.
Resposta da EZO
Hi Sean,
Thank you for taking the time to share your feedback. ⚡
We're delighted to hear you found EZO easy to use.
We also appreciate your comments regarding pricing. We continuously review our network to ensure it remains competitive while maintaining a reliable, high-quality charging experience.
Thank you again for sharing your thoughts with us.
Electric regards,
EZO Support Team.
I had a problem getting the charger to…
I had a problem getting the charger to work on two separate occasions so I rang the support team the they were very helpful and managed to sort it out for in no time.
21 de junho de 2026
Resposta da EZO
Hi Thomas,
Thank you for taking the time to share your feedback. ⚡
We're pleased to hear our support team was able to help you get charging successfully on both occasions.
Providing friendly and efficient assistance is something we take great pride in, and it's great to know we were able to get you back on the road quickly.
Thank you again for sharing your experience with us.
Electric regards,
EZO Support Team.
Everything Works and easy to navigate.
21 de junho de 2026
Resposta da EZO
Hi David,
Thank you for your review! ⚡
We're delighted to hear everything worked well and that you found EZO easy to navigate.
Providing a simple, reliable, and user-friendly charging experience is exactly what we aim for.
Thanks for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Good app
Good app, easy to use - a level consistent pricing by charger type would be good as the price varies by location not by charger type - this makes it a bit awkward
29 de junho de 2026
Resposta da EZO
Hi Christy,
Thank you for taking the time to share your feedback. ⚡
We're delighted to hear you're enjoying the app and finding it easy to use.
We also appreciate your comments regarding pricing consistency across charger locations. Feedback like yours is valuable as we continue to review and enhance the customer experience.
Thank you again for sharing your thoughts with us.
Electric regards,
EZO Support Team.
Generally a good service
Generally a good service. But, the site I was at would not accept debit/credit card for payment. I had to call support and as I had the EZO app could proceed but it was frustrating to not be able to simply pay by credit/debit card. I had used an EZO site in Bantry the previous week and could use the debit card which was so much easier.
20 de junho de 2026
Resposta da EZO
Hi John,
Thank you for taking the time to share your feedback. ⚡
We're pleased to hear you generally had a good experience and that our support team was able to help you get charging successfully.
We also appreciate your comments regarding card payments. Not all chargers support contactless payment, and feedback like yours helps us continue to enhance the charging experience across our network.
Thank you again for sharing your experience with us.
Electric regards,
EZO Support Team.
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