As I’m unable to edit my original review, I wanted to post this update. Wow… that’s the FaceGym customer service I had always known. This is what I call a solution-focused response and truly pl... Ver mais
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Leia as opiniões dos outros
Ive been trying to cancel my membership via the app and online. Both times I received an error message - I emailed the Facegym info email address and 1) was directed to cancel via website (... Ver mais
Workouts great, customer service non- existent. Have been a member for about two years and the customer service has gone downhill, the company seems to save by eliminating staff wherever they can and... Ver mais
I had such a wonderful experience! Elena did an amazing job with my facial massage—it was incredibly relaxing, and I left feeling refreshed and glowing. She was professional, gentle, and made the enti... Ver mais
Informações sobre a empresa
Escrito pela empresa
The UK's only gym studio for the face. The original non-invasive facial workout training 40+ facial muscles through a range of lifting & sculpting workouts
Informações de contacto
1-4 Argyll Street, W1F 7TA, London, Reino Unido
- info@facegym.com
- facegym.com
3,0
Aceitável
156 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t trust
Ordered gift voucher of 150£ it is never been send had to chase them to send me e-voucher instead, when they did so it didn’t work online !!!!!! Emailed then two days ago still no respond from them!!! Don’t trust!!!!!
29 de maio de 2020
Opinião espontânea
Unacceptable delays
Ordered product online which was in stock but not dispatched for about 10 days and even then only after sending a chaser email which no-one even bothered to reply to. Tried to phone but was told they don’t publish a telephone number. Terrible service.
23 de janeiro de 2020
Opinião espontânea
Love the team at the coal drops yard…
Love the team at the coal drops yard location, always so friendly and helpful and love the workout too :)
Autumn and all trainers are lovely!
15 de janeiro de 2020
Opinião espontânea
Utterly rude!
I went to the facegym in Selfridges London with my wife as a little bday present. I asked the masseuse to apply less pressure around the beard as she was pulling my hair. She started to roll her eyes. I stopped the session and left. Terrible service and will never visit again. Don’t waste your time.
18 de dezembro de 2019
Opinião espontânea
It works but is pricey + reaction !
Great concept and it always leaves my skin glowing and feeling great. The effect lasts for about two weeks after each treatment. Comfy place and original skin treatments. Would only appreciate if the beauty technicians would wash their hands before they proceed with the treatment- tbh only saw probably like one do that... certainly needs improvement, considering one treatment amounts to about £100 on average?
Other than that it’s definitely one of the best places to get facials these days..
EDIT - I have not visited for ages after I had a reaction to one of their creams/facials/ no one really knows what it was? my eye was all sore with massive red circles around it ... also, the 'professional' didn't wash her hands that day before the treatment started so it makes me wonder that the dirty hands had something to do with it ... better hygiene standards would be great! Refund was provided after I had shared photos, so the customer service was good overall...
12 de setembro de 2019
Opinião espontânea
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