Facemethodbeauty Opiniões 32

Resposta da Facemethodbeauty

8/03/2026

Please be aware that we do not sell counterfeit products under any circumstances. If you wish to reach out to us about your order, we have multiple contact options on our ‘contact us’ page on our website.
We look forward to hearing from you regarding this order.
Kind Regards
Customer Care

Resposta da Facemethodbeauty

19/01/2026

Thank you for taking the time to share your feedback.

We’re sorry to hear about your concerns regarding the Dior Lip Oil. When this was brought to our attention, we immediately investigated the matter, identified that the product came from a supplier we no longer work with, and issued a full refund straight away.

Customer trust is extremely important to us, and we take product authenticity very seriously. Following this incident, we reviewed our supply chain and made changes to ensure our standards continue to be met.

We appreciate you contacting us directly so we could resolve this promptly, and we wish you all the best.

Resposta da Facemethodbeauty

22/01/2026

Thank you for your feedback. After checking our records, we have no record of an eye cream order from any customer since October last year, and we also have no record of any delivery delays or follow-ups like the ones described.

It’s possible there may be a mix-up with another company. We would like to resolve this and assist you if there’s been an error. Could you please provide your order details so we can investigate further and reach out directly?

You can contact us via our Customer Care Team here: https://facemethodbeauty.com/pages/contact-us
.

We take all concerns seriously and want to ensure the correct issue is addressed.

Resposta da Facemethodbeauty

Actualizada a 18/12/2025

Hi Jack, I’m sorry we have not responded to your emails. We have tried to respond to everyone given the current volumes we are getting. We have looked in our inbox and cannot see any emails from you, so wondering if there was a mistake in the email address you sent it to?
I just managed to salvage your order before collection. I have honoured your cancellation and refunded your order forthwith.
As per our terms and conditions, we always try to honour cancellations in time but as you can appreciate, it is a week before Christmas so it is rather challenging to guarantee the execution of a cancellation in time.
Perhaps you could reconsider leaving a 1 star review over this issue.

Resposta da Facemethodbeauty

18/12/2025

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the Dior Lip Maximizer. As discussed, we issued a full refund without requiring the item to be returned, as part of our commitment to customer satisfaction.
We also confirmed that we would look into this matter internally. At this time, we haven’t received similar feedback from other customers, but we take all concerns seriously and will continue to review this with our suppliers.
Thank you again for bringing this to our attention

Resposta da Facemethodbeauty

29/09/2025

We want to be clear: we do not sell fake or counterfeit products. All items are sourced from trusted suppliers and are 100% authentic. Your order was placed back in January, and raising this many months later makes proper investigation impossible. We take genuine concerns seriously, but this claim is unfounded.

Resposta da Facemethodbeauty

19/09/2025

We do not deal in counterfeit stock under any circumstances.

Resposta da Facemethodbeauty

Actualizada a 19/09/2025

We’re very sorry to read your review and would like to clarify a few important points for you and for others reading.

All of our products are 100% genuine, albeit in a poor state upon delivery due to damage during storage and transit in your case. We do not deal in counterfeit stock under any circumstances.

On 7th September, the same day you submitted your return request, we processed a refund of £26.00. A confirmation email was sent on 8th September, and the funds were returned to your payment card.

The only amount not refunded was the £3.95 shipping fee, which is clearly stated as non-refundable in our refund policy when no product is returned
.

We have also attempted to contact you directly by email and SMS to resolve this fairly.

We always act promptly and in good faith when dealing with customer concerns. We’d be grateful if you could reach out to us directly at info@facemethodbeauty.com
or on +44 20 8004 7160 so we can clear up any misunderstanding.

Resposta da Facemethodbeauty

6/05/2025

Hello Laura

I’m sorry to hear you are having trouble with your item. We responded to your email yesterday morning, Bank Holiday Monday, and again this morning.
Please check your inbox for advice on what to do next. We look forward to your response by email.
Best Regards