Fair Opiniões 126

Resposta da Fair

23/06/2025

Hi Elaine,

Thank you so much for giving us the opportunity to make things right, we really appreciate your patience and understanding.

I'm really glad that Perry was able to resolve this for you and I'll be sure to pass on your feedback to him.

If there's anything more we can help with, please don’t hesitate to reach out.

Kind Regards,
The Fair Team

Resposta da Fair

23/06/2025

Hello Miss Bowden,

We'd like to thank you for taking the time to share your feedback and for giving us the opportunity to make things right. I’m glad we’ve since had the chance to resolve this with you directly and if there's anything more we can help with, please don’t hesitate to reach out.

Kind Regards,
The Fair Team

Resposta da Fair

22/06/2025

Hi Stephen,

I'm sorry to hear you didn’t receive the usual high standard of customer service we expect all our customers to receive. We’ve recently experienced a high volume of enquiries, and while our team is working hard to respond to everyone as quickly and thoroughly as possible, we completely understand how frustrating delays can be.

Unfortunately, we’re unable to locate your account from the information provided in your review. We'd be grateful if you could provide some further details, such as your last name and/or claim number, so that we can look into this for you.

I'd also like to assure you that Fair is a legitimate company — Fair is a trading style of Reclaims 4 U Ltd, which has been successfully reclaiming compensation on behalf of customers since 2008. You can find more information using our company details below:
Company number: 06651869
FCA Reference number: 830181

Thank you again for your patience, and we hope to resolve this for you soon.

Kind regards,
The Fair Team

Resposta da Fair

9/06/2025

Hi Graham!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi Andrew!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi Karl!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi Ricky!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi John!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi Jan!

Thank you so much for taking the time to leave us a review of your experience with us. We're happy Perry was able to resolve your queries and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

Actualizada a 9/06/2025

Hi John!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

9/06/2025

Hi Steve!

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

25/03/2025

Hi Howard!

Thank you so much for taking the time to leave us a review, we always appreciate any feedback we receive!

If your claim is successful, our service charge is capped at a maximum of 30% plus VAT, and you can find our sliding scale fee structure within our Pre-Contract Information and Terms & Conditions, either on our website or within the completed Claim Pack that was emailed to you. I've been unable to locate you on our system with the details provided, however, if you would like to speak with one of our agents please don't hesitate to get in touch via:

Email: claims@fair.inc
or
Phone: 0161 528 1777

At Fair, we strive to improve our services based on the feedback we receive, and so I have passed your feedback on to our Operations team.

All the best,
Fair

Resposta da Fair

11/03/2025

Hi Sheila!

Thank you so much for taking the time to leave us a review, we always appreciate any feedback we receive and strive to make our customer's experience enjoyable. We're happy to have you on board and we look forward to assisting you with your reclaims!

All the best, Fair

Resposta da Fair

11/03/2025

Hi Chris!

Thanks for the review, we're happy to have you on board and glad you're enjoying the Fair experience!

All the best, Fair

Resposta da Fair

11/03/2025

Hi James,

Thanks for taking the time to leave us a review! We're glad to hear you're enjoying the Fair experience so far. :)

All the best, Fair

Resposta da Fair

11/03/2025

Hi Steve!

Thank you for taking the time to leave us a review. We're happy to have you on board and look forward to helping you with your reclaims.

All the best, Fair

Resposta da Fair

11/03/2025

Hi Andrew,

I'm sorry to hear you're not satisfied with our email communications. I have investigated this for you and outlined my findings below.

You entered your details on our website and agreed to our Privacy Policy on Saturday 1st March 2025. We then received two emails from you - the first was received on Saturday 1st March 2025 at 14:29, and the second was received on Sunday 2nd March at 20:32. You then spoke with one of our agents on Tuesday 4th March 2025 who closed your account as per your request, and sent you an email to confirm this.

We do understand that it can be frustrating when waiting for a reply, however, I would like to clarify that our business hours are Monday-Friday 10am-6pm, and we aim to respond to customer emails within 3-5 working days. Please also note that the messages we sent to you are not marketing, which is why there is no unsubscribe button. As displayed to you on our website, we had carried out a further search for you, for which we needed you to sign our documentation and therefore our contact was as part of our service to you.

I would like to assure you that as a responsible Claims Management Company who has been helping customers since 2008, we utilise external compliance support to ensure we are operating in line with the relevant rules and guidance issued by our regulator, as well as other relevant law and regulations.

We would like to thank you for taking the time to leave us a review. We take customer feedback seriously and strive to improve our services based on the feedback we receive, and so we do appreciate your feedback regarding this matter.

All the best, Fair

Resposta da Fair

11/03/2025

Hi Gemma,

Thanks for choosing Fair and for taking the time to leave us a review! We're happy to have you on board and we look forward to assisting you in your reclaims.

We hope you continue to enjoy your experience with us, however, if you do ever wish to speak with us then don't hesitate to get in touch and one of our agents will be happy to help you.

All the best, Fair

Resposta da Fair

20/01/2025

Hello Mo,

I'm sorry to hear you have concerns regarding our legitimacy and customer journey. Please let me provide you with some useful information which should answer your concerns.

Initially, we collect certain information from you on our website such as your name, date of birth and contact information. This enables us to provide you with our free check service, and you then have the option of signing up with us once the free check has been completed.

Please note that the signature page on our website refers you to the documents you are signing and includes hyperlinks for you to read over them before you sign up with us. You can also access our Terms & Conditions without having to provide any information by clicking "Terms" at the bottom of our website.

In regards to our requests for identification, these are only sent once you have signed up with us. Some lenders require sight of your ID before releasing your potential claim information and so in some cases, we may be unable to assist you if your ID is not provided.

Please accept our sincere apologies if we missed your phone call. During the Christmas period, our offices were short-staffed and we experienced a high volume of enquiries, however we understand that wait times can be frustrating.

We would like to thank you for taking the time to leave us a review. We strive to improve our services based on the feedback we receive, and so we do appreciate your feedback regarding this matter.

I would like to assure you that we are a reputable organisation that has been in business since 2008, and we have helped thousands of satisfied customers ever since. From your review, we cannot determine whether you are a client of ours but I hope I have been able to provide some clarity and reassurance. If you have an account with us, or would like to discuss any further concerns or queries, please reach out to us directly at claims@fair.inc and one of our claim experts will be happy to assist you.

All the best,
Fair