Fairfax & Favor Opiniões 

1931
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

thank you for the wonderful service I got today in the Stamford branch. Despite what I was looking for not being in store, and subsequently in the sale the customer service advisors could not have bee... Ver mais

Classificada 5 em 5 estrelas

Purchased my new Alexandra Trainers last month and they are just gorgeous! So comfortable and fit like lovely soft gloves. : ) In addition to that they are incredibly stylish and smart. They go with e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been obsessed with Fairfax & Favor for about 2 years now. I’ve purchased boots, sandals, shoes, belts, purses, and a coin purse. I treasure each purchase I’ve made. They are my prizes. Everythi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I have two pairs of Regina boots, the suede cow girl boots, espadrilles and various clothing but I recently purchased the new Valencia heels and they will not refund me. They have changed the design s... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado
  2. Loja de roupa
  3. Loja de malas e bolsas

Escrito pela empresa

British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(1931)

219 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

My wife's explorer boots were returned…

My wife's explorer boots were returned as they cut her ankles, after only a short walk. The complaints manger was quite simply combative and refused to accept that this was a problem, because as far as she was concerned there was no fault with the boots. Surly if they cut your ankles, there is an issue, but no. Seriously unprofessional company, not what you think at all. We will never buy anything from these people again and we will not forget how we were treated. Terrible.

24 de março de 2026
Opinião espontânea
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Resposta da Fairfax & Favor

We’re disappointed to read this review, as it does not reflect the conversation that took place or the outcome of our assessment.

When we spoke, we explained that the boots had been returned and inspected, and no manufacturing fault was found. It was also acknowledged by yourself during the call that the boots were simply not suitable for your wife, rather than being defective. As such, and in line with our stated policy, worn items that are not faulty are not eligible for a refund or exchange.

The call was handled calmly and professionally throughout, despite the conversation becoming difficult at times. We made every effort to clearly explain the outcome and the reasoning behind it.

We understand that this was not the resolution you were hoping for, but we stand by both our assessment of the product and how this matter was handled.

Kind Regards,
Becky

Classificada 5 em 5 estrelas

Shopping online with FF&F

Shopping online with FF&F is always so quick and easy.

When I have needed to contact the customer care team they are so prompt,professional and nothing is ever too much trouble.

I highly recommend shopping at FF&F.

20 de março de 2026
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Resposta da Fairfax & Favor

Good morning,
Thank you so much for taking the time to leave this lovely 5 star review. We are so pleased to hear this and appreciate your kind words!
Best wishes,
Paige

Classificada 5 em 5 estrelas

Fantastic service and swift

Great experience, staff really friendly and kind, swift product delivery.

18 de março de 2026
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Resposta da Fairfax & Favor

Good morning,
Thank you so much for taking the time to leave us this wonderful 5 star review and for your kind words!
Best wishes,
Paige

Classificada 5 em 5 estrelas

Excellent quality

Excellent quality! Will buy again

2 de março de 2026
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Resposta da Fairfax & Favor

Good morning,
Thank you so much for leaving us this wonderful review! We are so pleased to hear this and thank you for your kind words.
Best wishes,
Paige

Classificada 4 em 5 estrelas

Quality service

Expectations managed by a team who know their products - and their customers.

Boots are atylish and built to last. If only more Reginas were in Sporting Fit!

12 de março de 2026
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Resposta da Fairfax & Favor

Good morning Catherine,
Thank you so much for taking the time to leave us this review; we truly appreciate your kind words!
Best wishes,
Paige

Classificada 5 em 5 estrelas

I have 2 pairs of the Regina boots…

I have 2 pairs of the Regina boots which I love. However I lost one of the tassle screws, I emailed F&F and received a reply back very quickly from customer service advising I can get this replacement. I ordered the replacement and 2 days later I received them. Excellent customer service who are very quick to answer any query, it's so lovely to receive such a fast service.

2 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good morning Mandy,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your experience and our products.
Best wishes, Ella

Classificada 5 em 5 estrelas

First time ordering from F&F and truly impressed

First time ordering from F&F and extremely impressed. Excellent website, very easy to navigate and super fast chat function. Outstanding customer service from start to finish. Whole process was faultless. Exquisite high end silk scarf received (next day) in perfect condition. Thank you F&F!

10 de março de 2026
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Resposta da Fairfax & Favor

Good morning,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your online experience and our products.
Best wishes, Ella

Classificada 5 em 5 estrelas

As usual an excellent product and…

As usual an excellent product and customer service. If only the delivery companys were as good.

10 de março de 2026
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Resposta da Fairfax & Favor

Good morning Kenneth,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your experience and our products.
Best wishes, Ella

Classificada 5 em 5 estrelas

Excellent Top Tier Quality and Customer Service to USA

Fairfax and Favor has excellent customer service to USA customers. 2-Day shipping and easy returns process if needed. I cant say enough about the quality of the products also. Superb!

26 de março de 2026
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Resposta da Fairfax & Favor

Good morning Jennifer,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your international experience and our products.
Best wishes, Ella

Classificada 5 em 5 estrelas

Beautiful craftsmanship, great customer service

I recently pre-ordered the Fairfax & Favor Town and Country clutch bag in burgundy. It was definitely worth the wait. The bag itself is beautifully made and is already a favourite part of my wardrobe.
The regular updates from the F&F team about my order were very welcome and helpful. A great experience all round from my perspective.

6 de março de 2026
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Resposta da Fairfax & Favor

Good morning Sara,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your experience and our products.
Best wishes, Jordan

Classificada 5 em 5 estrelas

My first order- excellent and rapid servIce

My first order, for Explorer boots and Cressida coat, arrived very promptly and beautifully packaged. Both items were too large and I exchanged them for smaller sizes. Excellent and rapid service.

27 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good morning,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your experience and our products.
Best wishes, Jordan

Classificada 5 em 5 estrelas

Excellent customer service

I discovered that the brilliant Fairfax and Favor do Blue Light discount. The instructions were really easy to follow and I received my confirmation email within 24 hours. I didn’t have to do this with every purchase as the card is now saved against my account. Customer service were excellent and it goes without saying that I love the handbag and 2 pairs of boots that I bought !

2 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good morning Sarah,
Thank you so much for taking the time to leave us this wonderful 5 star review; it is very much appreciated!
We are so pleased to hear this and thank you for your kind words and support!
Best wishes, Jordan

Classificada 5 em 5 estrelas

Fantastic warm welcome, birthday treat

Fantastic, friendly welcome,our visit was a treat for my daughter. She was shown lots of different items and we were treat to a glass of fizz and a cuddle from daisy dog. The shop is clean and very well set out. The team were very knowledgeable and helpful. Will definitely visit again

18 de março de 2026
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Resposta da Fairfax & Favor

Good morning Lisa,
Thank you for taking the time to leave us a 5* review review. We really appreciate your custom and its great to hear your in store experience was enjoyable.
Best wishes, Jordan

Classificada 4 em 5 estrelas

Lydia Millen Town & Country Clutch

I bought the Lydia Millen Town and Country clutch in Burgundy. The first two bags were not very good with issues with the leather. They should have passed quality checks before sending to a customer. Luckily I connected with Paige from F&F and she has been remarkable. She literally has been a star. Her communication has been amazing. She sourced me a perfect bag and arranged for it to be sent next day delivery. I cannot thank her enough. The only reason I knocked a star off was for the quality and initial disappointment at not receiving the bag on time, in the condition I expect from F&F. I’m in love with the bag and Paige has made it an absolute pleasure to deal with the brand.

17 de março de 2026
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Resposta da Fairfax & Favor

Good morning Verna,
Thank you for taking the time to leave a review on your purchase and experience with out customer services team. We hope you love your Town & Country Clutch! Best wishes
Olivia

Classificada 5 em 5 estrelas

Victoria Coat

I was looking for some time for good coat. Since I live in USA we have a lot of different famous brands. I tried many, but it looked like a robe on me. I wanted something classy and stylis. Suddenly Fairfax and favor appeared on my Facebook. I spend couple days in learning about this brand, reading reviews, since it was my first purchase from this brand.
When coat arrived, I was very surprised with great quality and how it fits!
Great service, stylish and quality clothes. Absolutely worth it's money

27 de dezembro de 2025
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Resposta da Fairfax & Favor

Good morning Natalie,
Thank you for taking the time to leave us a review. We are so pleased to hear your feedback on the quality and experience.
Best wishes,
Emily

Classificada 5 em 5 estrelas

All the products we have purchased from…

All the products we have purchased from Fairfax and Favor have been top quality, a great product line and my wife absolutely loves all the purchases.

25 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good morning Colin,
Thank you for your kind words and leaving us a 5* review. It is lovely to hear your thoughts on your experience and our products.
Best wishes,
Emily

Classificada 5 em 5 estrelas

Excellent

Absolute excellent Customer Services, products, general policies and anything else they are excellent in every way.

25 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good afternoon.
Thank you for taking the time to leave us a review. We are so pleased to hear you received a excellent customer service experience.
Best wishes
Olivia

Classificada 5 em 5 estrelas

Beautiful boots

Beautiful boots, quick delivery & excellent customer service

23 de fevereiro de 2026
Opinião espontânea
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Resposta da Fairfax & Favor

Good morning Sarah,
Thank you so much for leaving us this lovely 5 star review.
We appreciate your kind words and thank you for your support!
Best wishes,
Ella

Classificada 5 em 5 estrelas

Gorgeous and excellent quality!

I bought very beautiful shoes from F&F. They are comfortable and with great quality. The blue box was nice and well presented. The customer service was very good!

6 de fevereiro de 2026
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Resposta da Fairfax & Favor

Good morning Alexandra,
Thank you so much for leaving us this lovely 5 star review.
We appreciate your kind words and thank you for your support!
Best wishes,
Paige

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