Fairfax & Favor Opiniões 

I’m really disappointed with my recent experience with Fairfax & Favor. I own many items from the brand — boots, bags, and clothing — and I’ve always loved the quality, which is why this situation is so frustrating.

I have a Mini Windsor bag and need a replacement strap. For a bag that wasn’t cheap, I find it unacceptable that a replacement strap can’t be purchased. What makes this even more confusing is that the company is able to sell reconditioned goods, yet cannot supply a simple replacement part for an existing customer.

I’ve never had issues with Fairfax & Favor products before, which is why this has been such a let-down. Good aftercare and support should match the premium price point. Sadly, on this occasion, it hasn’t.

Very disappointing.

I don’t recommend this jacket. The two-way zipper is extremely difficult to use — it constantly gets stuck when trying to zip it up from the bottom. Now it won’t go up at all. It feels like a waste of money. Order number FF1153482 Willow bark - wool

Visited the Marlow store to try on the Amelia coat that I had reserved on line. I received a truly warm welcome to the store from Rachel. Her thoughtfulness went above and beyond any usual customer service. I left the store financially poorer, after buying the coat and large Windsor croc handbag, but richer from the experience. Cannot recommend F & F enough. The quality is outstanding which transcends to the staff. Amelia was also a little star and is lucky to work is such a supportive environment

F&F advertises Explorer Boots as waterproof while they are not. Second pair of these boots I have bought leaks in exactly the same spots as first one which strongly suggests design fault.

Once again, another lovely blue box delivery (x2) today (ordered yesterday) from the Winter Sale. Gutted however, that also today I received the email to get an additional 15% off! Some you win, some you lose hey...

Previously over the years Ive left 5 stars based on previous purchases and in store serviced however my last two purchases have had to be returned due to the awful condition they arrived in, including today which is my birthday gift. How those boots get packed and stickered as checked is baffling when there are clear scuffs marks and pronounced creasing particularly on one boot. At Christmas I bought a pair of shoes as a gift and again they came in a battered box with clear scuffs and marks when I complained I was told to brush them and clean then . If I spend £200+ on a pair of shoes I expect them to come clean. I feel like they no longer care about customers.

Regretfully I had to return a beautifully made pair of boots because they were just a smidgeon too big.
The delivery and returns process was super fast and seamless.
A company that evidently values and cares about retaining its customers.
Top marks for spot on customer service.

The boots were a Christmas gift for my wife. When we realised an exchange was required we called and the customer service we received was fantastic. The lady on the end of the phone talked my wife through alternative options without rush and couldn’t have been more helpful. This was a first purchase and won’t be the last! Thank you.

What a pleasure to buy from , such quality items.. 2 wonderful experiences of dealing with customer service , the first was when I lost my boot tassel as I didn’t know they had to be screwed in tight to ensure they didn’t come off.. they are additional items to buy if lost but the team replaced for me which was so kind. And today I had an issue with a miss laid parcel and they went over and above in fixing the issue. Such outstanding customer service and inline with a British Brand you can really trust.

Hi.I had been thinking about purchasing a pair of the Regina High Heel boots for some time but was concerned about my size.After contacting F+F I received lots of help and did so very promptly and professionally.
I am so glad I bought the boots as they are simply divine and so well made.The fit is super and they feel gorgeous to wear.The leather is a little stiff at the moment but will loosen and stretch in time I have no doubt.I am such a boot wearing girl and this pair have to be the best I have and even better,hubby loves me wearing them!!!,LOL!!!
Thank you so much and I hope to purchase from them again soon,

Hugs,Paula B,XXX

Absolutely love my boots! I came across one small issue which was very quickly resolved by the wonderful Jordan. She was extremely helpful and went above and beyond! Great customer service and great product!

I've been a customer for many years now of fairfax and favor. Extremely dissapointed with their price adjustment policy. Basically, if you buy an item and then a day later it's highly reduced they are suppose to price match this. However, when I contacted them they said as my size was out of stock this would not be honoured. Absolutely appalled at their response. Did not feel like a valued customer at all. My size was in stock when I initially emailed them, which they've still not responded too I might add but by the time I was able to get through to them it was out of stock. What a joke!

Received my first blue box today and it was made to feel like an absolute VIP experience, even though it was a modest purchase. Outstanding customer focus.

⭐⭐⭐⭐⭐
Amazing customer service from Fairfax & Favor! I contacted them about a replacement and was so impressed to receive the new items just 2 days later. The process was quick, easy, and handled so professionally. It’s great to see a company that genuinely cares about its customers. Highly recommend!

The southwold store staff were very friendly and helpful. I will definitely be returning very soon.

Just a quick message to say THANK YOU VERY MUCH for the swift service with the replacement Xmas present for my wife that arrived New Year’s Eve morning. She was so thrilled with the mini Windsor bag and used it New Year’s Eve night!!

Also - She’s really pleased with her other bag which is getting noticed very regularly! She’s already got her eye on the next bag and boots!!

bought a pair of boots 1 year ago. i have looked after them, but sadly lost a tassel. I was going to buy more, but contacted customer services who were lovely and sent a new pair of tassels in less than a week with christmas in the middle. Lovely company to deal with. Expensive, maybe, but you do get what you pay for. thank you

I’ve been a Fairfax & Favor customer for around three years now and I genuinely love everything about the brand. My growing collection includes my beloved 10 Year Anniversary Regina boots, the Windsor work bag in conker leather, handbags, boots, purses, gloves, sandals and even a key charm!

What really sets Fairfax & Favor apart is how special their products feel. The quality is beautiful, the designs are timeless, and I love that they offer a sporting fit in their tall boots, which makes such a difference for a lady with wider calves - please never stop doing these (& bring out black flat leather reginas in sporting fit!!). The gorgeous boxes always fill me with excitement...what surprise awaits in this blue box?! I love that this brand still feels like a bit of a hidden gem. I hope as the brand grows it doesn't lose its intimate and exclusive feel. Meeting fellow Fairfax & Favor wearers is one of my favourite conversation starters!!

Customer service has also been excellent. I recently lost a screw back from one of my boot tassels and they quickly sent a replacement under their 18-month warranty with no fuss at all.

Fairfax & Favor is one of those brands you fall in love with and keep coming back to. Thoughtfully designed, beautifully made and a joy to own.

I ordered a pair of boots in the winter sale in a size 6, only to receive an email the day after saying their system had not worked properly and in fact there was no stock of this boot in this size. I reordered in a size 5 (I am between sizes so thought it worth a go), and then two days later received an email saying again their system had not worked properly and there was no stock. The item has been discontinued so there is no way of me getting it in future. It seems ludicrous to me that this could happen twice, with nothing but a basic ‘sorry oops’ email.

Absolutely stunning ! I purchased two coats and a pair of boots from them. Fast delivery and exceptional quality