FairyLoot Opiniões 448

Great customer service, I wanted to undo a skip and they quickly helped out, thank you

Every time I’ve reached out with an issue they have solved it perfectly

Straight up theft. Never got my order. Sent them an email months later, saying “okay, where is it?” They claim they replied but I don’t have that communication. Followed up again, and now they say “we have no record of that shipment, sorry, but its been too long, we cannot refund.”

Do NOT use.

Very friendly customer service staff. She was really nice and fast

They responded quickly, books are always packaged well and the quality of the books is wonderful!

Very helpful and fast response

Super speedy customer service during an early access sale.

The customer service team replied within 10 minutes despite the 2-3 day waiting period and helped me fix my situation straight away. Such a great customer service! 🧚🏻‍♀️

Their customer service is fantastic, always helpfull

Today was the first time I didn’t receive an early access email for a sequel I desperately wanted to purchase. I only realized once I had waited in the queue and got access to the shop site. Luckily, on Instagram stories, Fairyloot had posted to be in touch if an email was not received. I emailed and got a reply back about 20 mins later from Ellie. She was apologetic about the issue, sent me the access link with password and I secured a signed copy immediately afterwards. Thank you Ellie and Fairyloot for your prompt response and for quickly and efficiently sorting out the problem for me so I didn’t miss out on a signed exclusive edition!

The customer service agent helped me quickly and sent me a new book when I received a damaged book! It shipped out next day. I have had mostly positive experiences with this company and their designs are stunning.

Quick response and answered my question.

I know there's always lots of complaints with FL customer service but I've never had an issue, those who help me are always kind and very helpful even if it takes a few days to get an answer but my issues are always resolved :)

Fairyloot's Customer Service is top tier. Any time I've had an issue, they've always helped me resolve it, in a way that I have been satisfied. In this instance my package was lost and I have exhausted all options I know of to have USPS/my neighbors help find it. Fairyloot is sending me a replacement. Honestly so thankful to be a subscriber to such a great company.

Been a subscriber since 2020 and had nothing but great service form Fairyloot.

They really listen to their subscribers feedback and are making improvements all the time and their customer service team i have always found to be really helpful.
Plus the books and the items they send are just magical every month!

So we are military so we move a ton. I had pre-ordered a specific collection that was not going to release until the next year after moving. I confirmed with customer service and on my account that the old address had been completely removed however, by their mistake, they ended up sending the series to the old address when I reached out to them about this, they basically said I never reached out and it was my fault so they refused a refund or to resend.

Jeanne was very helpful and very nice!!

I’ve found Fairyloot’s customer service to be really helpful, I’ve recently had two requests resolved by Hassan and was really impressed by how quickly he was able to help and how easy it was to get help.

FairyLoot never fails to spark excitement! From the moment the box arrives, it feels like pure magic waiting to be opened. The exclusive editions are breathtaking, the goodies are thoughtfully chosen, and every detail makes the experience feel special. It’s the kind of subscription that keeps you counting down the days until the next box—always exciting, always enchanting ✨📚

Customer service is excellent too! That’s always a plus.

Best costumer service! Quick answers and very nice people.